Sometimes I wonder if my reviews for this hotel resonate anymore, because I can never find a bad thing to say about it, and if I can find anything else positive to say. Well, I still don't have anything bad to say here, but I sure can say highlight more positive things to say.
We recently has two separate stays here: one night on our way to Portland, and two nights on our way back home. We were welcomed warmly to the hotel by Jessalynne, who remembered us vividly from our last stay four months earlier. The genuine warmth she showed my four year old son was evident to see, and she was an absolute joy to interact with. I won't write about everything fantastic that she did for us while we were there, but she truly understands how to deliver top notch customer service.
The other person we had lots of personal dealings with was Sydney, who checked us in on the last leg of our vacation. She also was an absolute joy to deal with, and also understands what customer service should be. She is a shining example of going beyond the call of duty to make a customer happy.
When our family travels now, we use the standard set by the Holiday Inn Express Spokane Valley as to what a hotel experience should be like. I've stayed at other hotels where the facilities were of equal or better luxury levels or amenities. But none of them are even close to what the overall experience and satisfaction that the HIE SV has given our family.
Unless the hotel is already full when I need to reserve a room in the Spokane area, there is no doubt as to where we will be staying in the future.
- Official Description (provided by the hotel):
- Welcome to Spokane Valley, Washington Holiday Inn Express. When you stay with us, you arrive as guests, leave as family! Just ask the resident Stress Manager, Kip Holiday, our Golden Retriever!Your Holiday Inn Express, Spokane Valley hotel is located within minutes of the Spokane Fair & Expo Center. A quick drive into downtown Spokane gives you easy access to the Spokane Convention Center, Spokane Opera House or the INB Performing Arts Center, the Spokane Arena or The Big Easy. Golfing is available nearby at Meadowood Golf Course, Hangman Valley, Indian Canyon and many other beautiful courses. The Holiday Inn Express, Spokane Valley hotel sits in the center of Spokane Valley at I-90 Exit 287, near shopping, restaurants and the heart of the business district.The Holiday Inn Express Hotel, Spokane Valley hotel opened in November of 1996 with 103 rooms, 18 of which are specialty suites for business settings, multiple person families as well as Jacuzzi tub suites for those special occasions. Hotel amenities include a newly remodeled (2006) indoor pool & spa, sun-deck, fitness center and a business center with computers, printers and free Internet access. Complimentary fax and copy service available. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Spokane Valley Hotel Spokane Valley
- Spokane Holiday Inn