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“Great Hotel, but breakfast needs to be later.”

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Comfort Inn & Suites
Ranked #1 of 13 Hotels in Spokane Valley
Certificate of Excellence
Reviewed August 11, 2013

This is a great hotel we would defiantly stay there again. The staff were all very friendly except the male breakfast host. He was very rude and militant to anyone who tried to get breakfast after 9:30 am. It seems that while allot of people are travelling and on holidays they want to sleep in so it would make sense to have the breakfast go until at least 10:00 am. The host wasn't rude to me but I watched him rudely every morning grumble at people who still wanted breakfast at 9:35. During the summer holidays extend the breakfast hours.

  • Stayed: August 2013
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Thank Katheleen3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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444 - 450 of 610 reviews

Reviewed August 9, 2013 via mobile

Nice hotel for families. The beds were super comfy! In fact, the beds were the best thing about this hotel. The room had microwave/fridge combo, which we liked. The breakfast was plentiful & satisfactory. Only downfall was its a very small breakfast area. Although there were 2 waffle irons, people were lined up waiting & this caused frustration among others trying to access other breakfast items. The pool area was great, as was the fitness center. The laundry room was clean and easy to use. The only negative I have is, the furniture and wooden shelving at the vanity area was in need of a good dusting. The desk area looked like it hadn't been wiped down in quite awhile. And the tub had a very slow drain. We stayed in room 121. Otherwise, we enjoyed our 2-night stay & would return to this hotel if given the chance.

  • Stayed: August 2013
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Thank Famcraz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013 via mobile

Very nice clean rooms with micro and fridge. The breakfast was very good with lots of selections. It was extremely crowded and the staff seemed to keep up pretty well. Loved the blueberries and raspberry fruit dish!! The staff was very helpful and friendly! Kids seem to be having a ball in the indoor pool!! Best of all pet friendly with inside corridors,convenient location and a good value!

  • Stayed: August 2013
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Thank 1995win
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

Stayed one night while on the road. Easy access from I-90, very nice rooms, great service and excellent breakfast. We were pleased and surprised to find such a nice hotel at an affordable price. Staff was efficient and professional.

  • Stayed: June 2013, traveled as a couple
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Thank cavebearagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valica C, General Manager at Comfort Inn & Suites, responded to this reviewResponded August 4, 2013

Thank you for taking the time to write us review! We are pleased your stopover was an enjoyable one.

Stop in and see again the next time your in town!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

Booked this hotel through Hotwire and got a really good price. The hotel is very clean including the rooms. The beds were comfy and I got a good night's sleep. Breakfast was really good with a nice variety. The egg patties were surprisingly good and they had batter for multigrain waffles as well as regular. They were having issues with the pool heater while we were there so we didn't get to use the pool.

Best part...service! We really felt well taken care of. We had stayed there 2 days and then suddenly on the 3rd day our television would not change channels. The front desk girl (I think her name was Nicole) came to help us and when she couldn't get it to work offered to move us to another room. I also noticed she was extremely helpful with guests asking questions. The breakfast people did a great job getting things replenished on a super busy Sunday morning. They were great. Housekeeping was great too.

One thing I will say is that they start cleaning the rooms really early. The first morning we went down for breakfast at 830 and when we came back there was a note on the bed saying they were unable to clean our room because we had items on the beds. If I had known they were coming early I would have moved stuff. I found a housekeeping attendant and asked them to come back to clean the room because we were on our way out and they came back and cleaned the room no problem.

We had a really nice stay and would recommend the hotel

  • Stayed: July 2013, traveled with family
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Thank smileytech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valica C, General Manager at Comfort Inn & Suites, responded to this reviewResponded August 4, 2013

Thank you for taking the time to write us a review! I am pleased to hear the team made you feel welcome and attended to your needs and requests.

We look forward to seeing you in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

We stayed in this hotel before it was acquired by the Comfort Inn -- the change in ownership made a big difference for us. You can still see some of the age (in the bathrooms, for example) but the rooms and common areas looked considerably nicer.

We also felt the standard of cleaning in the rooms seemed better than it was on our first stay. This property wasn't bad before, but while I was once lukewarm on it (I struggled over giving it four stars -- bumping it up from "average" only for the breakfast), I now can say I'd definitely stay here again.

  • Stayed: May 2013, traveled as a couple
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Thank jamsandwich101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valica C, General Manager at Comfort Inn & Suites, responded to this reviewResponded August 4, 2013

Thank you for taking the time to give us a review, your opinion matters! We are pleased our renovation efforts were to your liking.

We look forward to serving your hospitality needs in the future!

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Reviewed July 22, 2013

Wonderful stay in pleasant hotel. Rooms were large and breakfast had lots to choose from. Little love seat was surprisingly comfortable.Only stayed one night and could not enjoy pool/spa. Great location right off I-90.

  • Stayed: July 2013, traveled as a couple
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Thank RL4P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valica C, General Manager at Comfort Inn & Suites, responded to this reviewResponded July 25, 2013

Thank you for taking the time to give us a review! All feedback helps us improve our level of service.

We hope the next time you stay with us you will have the opportunity to enjoy the pool!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 12415 East Mission Avenue, Spokane Valley, WA 99216 (Formerly Pheasant Hill Inn and Suites)
Phone Number:
Location: United States > Washington > Spokane Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Spokane Valley
#1 Romantic Hotel in Spokane Valley
#2 Business Hotel in Spokane Valley
#3 Family Hotel in Spokane Valley
Price Range: $88 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Enjoy this gem of the valley, an upscale hotel featuring full, hot breakfast buffet each morning served from 6:30am to 9:30am. Indoor pool and hot tub, open 24/7, business center, free parking, free USA Today and local newspaper and WIFI. Guestrooms are very spacious. Luxury bedding and pillowtop mattress offer the best night's sleep ever. Included in the guest room are microwave, refrigerator, in-room coffee, hair dryer, iron and ironing board. Large and comfortable desks with WiFi or HSIA and ergonomic chairs that are very comfortable. Premium Satellite TV channels are available in every room with 32"-47" TV's. Our entire property was renovated in 2012 and is just stunning! ... more   less 
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Also Known As:
Pheasant Hill Hotel Spokane Valley
Pheasant Hill Spokane

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