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“Isolated, rude staff but nice scenery” 4 of 5 bubbles
Review of Sylvia Resort Komodo

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Sylvia Resort Komodo
Ranked #9 of 17 Hotels in Labuan Bajo
Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Isolated, rude staff but nice scenery”
4 of 5 bubbles Reviewed August 7, 2014

The road to the resort is horrible, takes a long time they should invest in that.

The resort itself looks nice, clean, good food, swimming pool and nice beach. Some good walks to the top of the mountain to enjoy sunset to the fullest.

The bar/restaurant staff is lovely, however the staff from the reception is very rude, they dont want to help you when you want a taxi into town, they tell you it just broke when you saw it coming down 5 minutes before, long waiting times, and they will laugh and make jokes about you while you're waiting. I was fortunate enough to have an Indonesian friend with me who could point this out nicely. And when you are inside the town of LB you call the resort to pick you up again however the taxi shows up 1 hours later than planned or not at all, very inconvenient.

Anyway when you like to get treated rude by the staff, definitely go here.

Apart from the nice isolated location of the resort, I would not stay here in the future.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jurre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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250 reviews from our community

Traveler rating
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    76
    45
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
116 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
1 of 5 bubbles Reviewed August 5, 2014

Isolated location but breathtaking (apart from the litter on the beach). Friendly staff. That's the good part. Now for the rest: Very bumpy unmade road leads to the resort which does keep it quiet, but the hotel shuttle bus service is unreliable and not free ( a pick up charge for all journies is added to your final bill but not made clear at the time!) We arranged to be met at the airport and paid for this in advance but no-one came! We had to find a taxi which was prepared to make the trip (not many of them want to face the poor road so they charge a premium rate). Taxis are rare in Labuan Bajo so you are heavily reliant on the hotel shuttle. Very poor hygiene. The resturant is not cleaned regularly nor properly. Menus and tables are grubby and sticky - food is not cleared away. We saw a member of staff mop the floor then squeeze out the mop with her hands before slipping behind the counter to prepare food for a customer without washing her hands first! The water was cut off one morning for 3 hours - not the hotel's fault but there was no-one to deal with the situation nor explain. The hotel is poorly managed i.e. it is not managed at all! There is no resident manager and staff have not been trained. Fixtures and fittings are not fit for purpose. The tiles in our shower were cracked and had been "filled in" with tissues! The mirror was smashed but left on the wall above the wash basin. The sheets on our bed had not been changed and there was a rather unpleasant stain on the bottom sheet and greasy patches. Likewise towels are thin and grubby. I had a rather nasty brown stain on one of mine. We did not risk the swiming pool as we weren't sure if it was properly checked for disinfectant - we never saw anyone checking the water. This could be such a nice place if someone were to take it in hand, but right now it's a mess. We were chatting to a family who are Indonesian so could understand the staff and they said they flet that the place is in total chaos. Flores is a beautiful and fairly unspoilt island and well worth a visit. There are other hotels and I suggest you seek out one of these and leave the Sylvia alone.

Room Tip: All rooms seem to be much the same.
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  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Woo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Labuan Bajo hotels

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 27, 2014

First thing first, I didn't stay in this hotel and I am not sure if will. I was appalled by the owners' lack of respect for the environment. I stayed in a nearby resort and I was shocked by the amount of rubbish on this hotel's premises when I walked along the beach. Check my pictures. What a disgrace!

Stayed July 2014, traveled with friends
Helpful?
4 Thank lewajakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assen, The Netherlands
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed July 26, 2014 via mobile

Review:
•Staff was very correct and friendly however not every body understands English.
•Location is very nice right to the beach.
•beds to lay on by the beach is very limited. Beach is normal clean.
•you can take a cano for free, for snorkeling you must rent. One set is Rp 40k.
•To visit Rinca or Komodo you better go down town or talk to one of the staff members (Rinca about Rp 1.000k for complete day including lunch for. 4 people).
•about the restaurant: this area needs supervision. It's totally NOT manage however!! It's dirty tableware are not cleaned up after breakfast or lunch. It will stand on the table sometimes for more then one hour. That means a lot of flies.
•Breakfast is good also in the choice you can make. When some items are empty or short it will take some time to supplementing it again.
•Lunch and dinner are average noting special.
•Bintang is mostly serviced to hot. Only the glass is cold.
•We made our statement about the hygiene of the restaurant by the reception. We really hope the take good notice of it!!
•Rooms are clean and big. Good water supply including safe, AC and TV. You can sit on the front of the room and enjoin the surrounding.
•WIFI is only available in the restaurant and has limited excess of users.
•The road to the resort is bad!! The government needs to do a major repair. However this is Indonesia and things work different than in The Netherlands.
•The resort offers a drop off and pick up service to the town and airport. They drop you off at a point you requested in town. But for the drop off and pick up you have to pay!! The resort needs to do it for free or half the price. 50K for one room is to must. Even comparing with a taxi.
•Drop off to the airport was on time. Pick up from the airport we waited for about 45 minutes.
•We totally had no problems about the bill. This was very correct.
•We didn't see no one of the MT.

We are rating this resort with 2 dots, because of the very bad hygiene.

We visit this resort with 4 people and rented 2 rooms. We stayed for 4 days and 3 nights.

My name is Micheal Schoorl from The Netherlands. Traveling for 6 years in Indonesia.

We wish the resort all the best to improve the hygiene.

Stayed July 2014
Helpful?
4 Thank chiel1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 24, 2014

its three times to Sylvia ,first for staying , for lunch, for dinner n also for swim!! u know what can I tell u all..???? em m m,,something really pleasant even in the burning sun of the hot day in the night, for every edge of the beach,,,,clear n fresh choral , furthermore, its s cool n very very nice place!!! I guarantee, when u re going (rent) by the canoe to the island (really closed from Sylvia) u are feeling sexy n beautiful...!!! u will asked for more to Sylvia again n again....,,,,

Room Tip: all the rooms o k 4 u....!! better than u think u come for the west room in front of the sea n baech...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank manuel birindel... n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed July 19, 2014

Of course, this place is not ideal: there were some minor issues in my room (like curtains full of spider webs or leaking toilet) but you can still live happily with everything... EXCEPT the rubbish on the premises and on the beach! You don't want to live with that!!!
I think the beach is a really important asset for this hotel resort and there is also a very nice location... BUT all that rubbish everywhere takes down the rating from "I'd love to come back" to "I'd prefer to stay away from that place... and from that beach"
Sad, very sad... please, respect the nature

Room Tip: 'Ocean view' is not worth it... Not much beachfront experience, and you won't have WiFi...
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  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Zheka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohakune, New Zealand
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed July 18, 2014

We booked here for 7 nights as it looked a great location by the beach and the dive operator picked us up from the jetty in front in the mornings. But be warned ..... The service is terrable and English is not widely understood with the staff. The restaurant food including breakfast was very poor. When we came up for breakfast the area was dirty, food on the floor including dead geckos with ants everywhere not a nice start to the day. The road to the hotel is in a very poor state, dirt road and very bumpy. Be aware that although the pick up and drop off is a free service other trips into town they charge 100,000 IDR return. They don't tell you this at the time and there is no sign at reception with the cost. They just add it to your bill on check out which is not right!!
There are hotels either side of Syvlia which do nice food, other than that you are stuck there.
There was no manager on site to disscuss these issues and no other staff member was willing to contact this person if they even existed.
I wouldn't stay again

  • Stayed July 2014, traveled as a couple
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sylvia Resort Komodo

Property: Sylvia Resort Komodo
Address: Waicicu Beach Labuan Bajo - Manggarai Barat Flores, Labuan Bajo, Flores 86554, Indonesia (Formerly Sylvia Waicicu Beach Resort)
Location: Indonesia > East Nusa Tenggara > Flores > Labuan Bajo
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Labuan Bajo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sylvia Resort Komodo 3*
Number of rooms: 50
Official Description (provided by the hotel):
private beach . Very private, peaceful and serenade yet it's only 10 minute drive to get back to busy labuan bajo town. The small island nearby makes this lagoon one of a kind location place in labuan bajo. The best keep secret in town.Sylvia ameneties including hot shower, satellite tv, free internet, swimming pool, restaurant ,laundry services.Also available fast boat services to Komodo island or any other island island of your choice. The boats are ready for charter at sylvia resort own jetty right next to the resort beach. Other water activity such as: canoeing , snorkeling, jet ski, banana boat are available upon request. ... more   less 
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Also Known As:
Sylvia Resort Komodo Labuan Bajo, Flores, Indonesia

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