we stayed at this hotel for 3 nights. we agreed the pick up the day before via email, however on the day of the pick up we had to call them as they did not come and we had to wait 50 minutes and they did not even apologize. the customer service is very unprofessional and slowest (we do travel a lot and we have been in different levels of hotels and resorts).
they are probably cleaning restaurant only once a day as we noticed a tissue and some food on the floor in the afternoon and next day in the morning it was still there.
we arranged transport to the airport the day before- we confirmed twice, however on the next day same person who was dealing with us said, that he did not know about this. so they are not reliable at all.
breakfast is ok, however expect curry, rice, pasta not europan style.
the room is perfect - fridge, safety deposit box. pool is perfect and clean and there is unlimited use of kayaks and we enjoyed them every day.
you can rent a snorkelling gear for 80,000 idr per day. the beach upfront of the hotel is clean, however next to hotel is beach full of garbage.
- Official Description (provided by the hotel):
- private beach . Very private, peaceful and serenade yet it's only 10 minute drive to get back to busy labuan bajo town. The small island nearby makes this lagoon one of a kind location place in labuan bajo. The best keep secret in town.Sylvia ameneties including hot shower, satellite tv, free internet, swimming pool, restaurant ,laundry services.Also available fast boat services to Komodo island or any other island island of your choice. The boats are ready for charter at sylvia resort own jetty right next to the resort beach. Other water activity such as: canoeing , snorkeling, jet ski, banana boat are available upon request. ... more less
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- Also Known As:
- Sylvia Resort Komodo Labuan Bajo, Flores, Indonesia