I would like to express my thanks to the team for taking care of me on the 2 days of diving (24th and 26th December). The boat crew were capable and professional and provided excellent customer service (and great food). The rental equipment (BCD and regulator) were well maintained. The divemaster was experienced, and knowledgeable about the divesites and looked out for all the divers in the group. The only feedback would be to slowdown and allow time to find / spot some of the marine life. Having said that, the dives were well planned around tide conditions and currents.
However, I am extremely disappointed by the last minute unannounced cancellation of the dive on 25th Dec despite having booked ahead of time - and any lack of compensation and charging normal day trip price instead instead of the discounted 3x 1-day trip price. It is understandable that the dive guides may wish to have a day off - but it is unfair to inform customers at the last moment without any notice.
Secondly, it was also made clear in my booking that I intended to have 1 of the day trips to include a visit to the Komodo national park. This did not occur as well due to the poor organisation and customer service of the management.
In summary, whilst I was satisfied by the service from the crew, I found the management and attitude to be lacking in many qualities of a top dive shop.
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