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“Nice hotel, friendly staff, but hard to communicate.”

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The Jayakarta Suites Komodo-Flores
Ranked #10 of 20 Hotels in Labuan Bajo
San Diego, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice hotel, friendly staff, but hard to communicate.”
Reviewed February 13, 2013 via mobile

Very nice place but a transport away from the village. They actually asked for 50,000 for transport to the village which I thought was a bit weird, but whatever. They were very helpful, but found it hard to communicate with the staff as they had a hard time with English. Don't get me wrong, I fully understand I'm in Indonesia and I'm the one that doesn't speak their language, but figured I'd share my experience. After many convos of trying to get info, I became a bit frustrated but delt. If you want to do Komodo/Rinca, go into town and give a local your business. Extremely cheaper and had a great experience. As for my room (620), it was awesome. It was a top corner suite with an incredible view. You should request this room for sure! Wifi actually worked in there too as i caught it from the pool signal. They tell you up front that no wifi in room....only in lobby. Score! :) Comfy bed too. Very spacious and 4/5 on the clean scale. Food is way more expensive in the hotel, but is very good. The Thai beef salad was great. I def reccomend staying here, but only if your looking for luxury in town. You can def go cheaper somewhere else and prob be fine. In some ways, I wish I stayed in town for the convenience, but was happy to relax in my room when I got there.

Stayed February 2013, traveled solo
Helpful?
1 Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayu S, e-Bussines Manager at The Jayakarta Suites Komodo-Flores, responded to this review, February 15, 2013
Thank you for the great feedback of your recent stay at our hotel. We are very pleased that you have had a great time. It helps to boost our associates’ confidence and willingness to always improve their sincere service. And regarding with hardship english communication we are taking the appropriate measures to address the problem and avoid future occurrence. Thank you for sharing your concerns and we are looking forward to serve you better in the next future and welcoming you back at The Jayakarta Suites Komodo Flores.
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257 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Danish first
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English first
Singapore, Singapore
Level 6 Contributor
210 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed January 6, 2013

This is one of the best hotels in Labuan Bajo. The swimming pool and ambience was great although the rooms can be improved. We stayed at the 7th floor of the hotel with the sea view room. The bed is comfortable but there's no door for the bathroom so it's a bit awkward when you're staying with friends, other than that it's clean, decent and new. Hotel staff were very kind and helpful to us and the airport pick up and drop off were like a breeze. I highly recommend it to anyone to stay there when they visit Labaun Bajo.

We were on a 4day tour for Komodo Island and Rinca Island, so when we came back to stay at the hotel it was a bliss! Our tour guide was also beyond amazing! They have a connection at the hotel so we got amazing rates as well!

  • Stayed December 2012, traveled with friends
    • Value
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Helpful?
1 Thank mythary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayu S, e-Bussines Manager at The Jayakarta Suites Komodo-Flores, responded to this review, January 13, 2013
We very much appreciate your comments regarding your stay at the Jayakarta Suites Komodo Flores. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.
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Melbourne, Australia
Level 4 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 6, 2013 via mobile

Stayed at Jayakarta in Flores over night. Got a good deal at $70 a night. It was better then most hotels i stay at in this price range.

The hotel grounds were amazing, and the room was also pretty good.

I also enjoyed the breakfast.

Location was a bit out of town that's probably the main downside.

Wish i could have stayed longer.

  • Stayed October 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank ruscom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayu S, E-Bussines Manager at The Jayakarta Suites Komodo-Flores, responded to this review, January 8, 2013
May we extend our grateful to your kind words about The Jayakarta Suites Komodo Flores, we very much appreciate for sharing your comments related with your stay with us. It is always a pleasure to receive your feedback to improve our services. We would be delighted to welcome you back at our resort in nearest future at The Jayakarta Suites Komodo Flores.
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Doha, Qatar
Level 4 Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 4, 2013

Just back in Jakarta from a 9 day trip to Flores of which 6 nights in Jayakarta "Suites" Komodo.We liked our stay in the hotel, but please (as so many have said now) the hotel has nothing of a 5 star quality.
1. Just one lift serving 7 floors, used by the staff and (if place) guests.
2. We have been living in Jakarta for the last three years and traveled extensively in Indonesia and 5 star hotels don't have such small standard rooms without balcony anywhere.Jayakarta suites are almost 5 star standard rooms just the famous lack of door to the bathroom.The word Suite comes from the French word ensuite mostly used to describe a bedroom and living room separated. Yes there is an inflation in the word "suite" but......
3. No restaurant, just a sort overpriced cafeteria without any management. After 3 days the staff of the day still was surprised that we were eating breakfast with 5 persons.
3.Tour questions were not answered, because it was New Year time.

Room Tip: Forget the standard rooms, when you stay longer then overnight.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayu S, e-Bussines Manager at The Jayakarta Suites Komodo-Flores, responded to this review, January 6, 2013
We would like to thank you for choosing to stay at The Jayakarta Suites Komodo Flores during your recent visit to Labuanbajo Flores, and also for taking the time to tell us about your experience. I am sorry that some of your experience did not meet your expectations, please allow me to express my sincerest apologies, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Jakarta
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 22, 2012

this is the best hotel which offer you many good facilities, ambiance and happiness. why i say like that, because when you firstly come, they already arrange to pick u up at the airport, then you're warmly greet by a nice FDA at the front office agent with a nice glass of tamarind juice as their welcome drink. then, i goes down to dinner at the restaurant, the server was so nice and knowledgeable told me about unique food at flores, sup ikan kuah kuning, it was a nice recommendation accompanied by a glass daiquiri made by a nice bartender name ervina, about the price is not to expensive, so for all the diver your diving experience is not yet complete if you don't come to JAYAKARTA SUITE KOMODO FLORES and dive at labuan bajo cause they have plenty marvelous dive spot, cheers and ciaw

  • Stayed November 2012, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
3 Thank Parulian2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
den haag
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 21, 2012

1)never saw such a silly idea to have a curtain used as a toiletdoor! i am sure the guy who realised this stupid idea has a solid toiletdoor in his own house.
2) why on earth does someone plant trees to hide the view at the sea from the restaurant and bar?
3)i pay only 50 dollars for a night, so i do not expect a 5 star room, but please be honest and do not pretend it is a 5 star hotel.
4)the staff is so friendly, always smiling and try to do their utmost best to help you. that is wonderful!
5)the swimmingpool is absolute top. that part is really 5 stars.
6)the rooms are clean.
7)really too high prices for drinks for roomservice.
8)book a boattrip NOT at this hotel, 2,5 million for a daytrip to rica is over the top. go to the harbour, ask one of the boys on the boats there, and hire a boat(from the owner) for a day for 500.000 -1 million. and give the boys at the end of the day each a tip of 50.000 to double their day -salary. have dinner at madeinitaly, ask for johnny and he could advise you also for a much cheaper daytrip.- john wittenberg

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank blondeanthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayu S, E-Bussines Manager at The Jayakarta Suites Komodo-Flores, responded to this review, November 25, 2012
Dear Our Value Guest

Warmest Greetings From The Jayakarta Suites Komodo Flores,
We would like to thank you for choosing to stay at The Jayakarta Suites Komodo Flores during your recent visit to Labuanbajo Flores, and also for taking the time to tell us about your experience. I am sorry that your experience with our standard room did not meet your expectations, please allow me to express my sincerest apologies. At The Jayakarta Suites Komodo Flores, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. We do look forward to your return
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London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 18, 2012

We stayed here for two nights so that we could do a day trip to see the Komodo dragons. The hotel is a little out of the centre of Labuan Bajo, but this wasn't a big deal as it was easy to get to the centre when we wanted to go out for dinner. The hotel itself is clean and pleasant, and the breakfast, which was included in our room rate, was good with plenty of choice - but what makes me grade it with four stars is the outstanding attitude of the staff. Everyone we spoke to was incredibly friendly and helpful, really going out of their way to make our trip pleasant - from arranging our day trip, to the always-smiling faces that greeted us at breakfast and the drivers who took us to and from the town for dinner (we were picked up right on time on the two nights we were there). Overall it was a really good trip, and I'd recommend this for anyone who's looking for a hotel in the area.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayu S, E-Bussines Manager at The Jayakarta Suites Komodo-Flores, responded to this review, November 18, 2012
Warmest Greetings from The Jayakarta Suites Komodo Flores

We very much appreciate your comments regarding your stay at the Jayakarta Suites Komodo Flores. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Jayakarta Suites Komodo-Flores

Property: The Jayakarta Suites Komodo-Flores
Address: Km 5 Jl. Pantai Pede, Labuan Bajo, Flores, Indonesia
Location: Indonesia > East Nusa Tenggara > Flores > Labuan Bajo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Labuan Bajo
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Jayakarta Suites Komodo-Flores 4*
Number of rooms: 71
Official Description (provided by the hotel):
Located along Labuan Bajo Beach, The Jayakarta Suites Komodo Flores offers luxurious accommodation surrounded by tropical greenery. It features a dive club offering programs for divers of all levels. The Jayakarta Suites Komodo Flores is a 15-minute drive from Komodo Airport, which is an hour's flight from Ngurah Rai International Airport. A boat cruise to Komodo Island takes 1 hour and 30 minutes. Free airport pick-up service is offered. Guests at Jayakarta Suites Flores can take a dip in the outdoor pool, or visit the spa for a relaxing aromatherapy massage. The hotel also has a concierge desk and a jogging track. Wi-Fi is free in public areas. Rooms come with a flat-screen satellite TV, minibar, and tea/coffee making facilities. Private bathrooms have separate bathtub and shower facilities. Some rooms feature beautiful views of the ocean. Buffet breakfast is served at Jayakarta Suites Komodo Flores. Meals can be enjoyed at Nat's Coffee Shop, while cocktails are available at Nick's Bar Lounge. ... more   less 
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Also Known As:
The Jayakarta Suites Komodo-Flores Hotel Labuan Bajo
The Jayakarta Suites Komodo-Flores Labuan Bajo, Indonesia

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