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“Poor management”

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De Palma Hotel Kuala Selangor
Ranked #3 of 3 Hotels in Kuala Selangor
Australia
Level Contributor
77 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
“Poor management”
2 of 5 bubbles Reviewed January 30, 2011

Booked in for 2 nights via the only way, the hotel's agent (journey malaysia). Arrived to find hotel a few kms out of town and the pool closed for renovation. The pool was the ony reason we chose this hotel, as we were three families travelling with children. We had confirmed with the agent that the hotel had a pool before we booked but were not told it was closed for 6 months. We accepted this as bad luck but advised we would only stay 1 night instead of 2 due to the pool being closed. At $AUD 80 per night per family we wanted our money back for the cancelled night. Nobody else appeared to be staying in the hotel. We spent 3 hours of negotiating to get our money back for the second night - the first 2 and half hours very politely and nicely (my brother speaks fluent Malaysian and is a very peaceful person). This wasn't working, although in typical Asian way we were not told yes or no, just given no answer in the hope we would go away. Finally, we resorted to verbal aggression and literally dragged the manager out of his office where he was hiding behind the corner the whole time to address the issue. We were then promptly given our money back. Apparently it is new management. Very poor.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carperdiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 14, 2009

Our family booked this hotel because it has a swimming pool compared to the other hotels in kuala selangor. Hotel is located near the town and within few minutes of the tourist areas. Rooms are newly refurbished and clean. Hot water in the toilet as well as air conditioning in the room. The rooms are in chalets surrounding a nice garden/field where you can have picnics or just sitting on the bench and watch the monkeys climbing up and down the trees. Overall, the hotel has a nice cozy feeling and would not hesitate to stay there again for our next trip to Kuala Selangor for the fireflies.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank zsass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed November 6, 2009

Returning from 6 weeks in Europe we had 2 full days (1 night) stop over in Malaysia and didn't want to go all the way into KL for the night but just stay close to the airport. We arranged our booking over the phone at the airport after checking around on the internet. We were extremely disappointed when we arrive at th De Palma it was so rundown and neglected I would not reccommend to anybody, nothing like the internet photo's. After seeing our room we immediately went back to reception got our money back and move on with life

Stayed October 2009, traveled as a couple
Helpful?
4 Thank dooveelaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuala Selangor hotels

Co Durham UK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 11, 2009

We traveled to Kuala Selangor during a trip round Malaysia so that we could see the fireflies and also to go to nearby Taman Alam (both of which are well worth a visit). There's very little accommodation in this area and De Palma Inn seemed like a good option. We only had one night there, but suspect we were the only people staying - the place was pretty dead. On arrival we were shown to our chalet, which was fine, if a little cramped. We spent very little time in our room, and just returned there to sleep. Unfortunately this wasn't very easy due to a very loud air-conditioning unit, and not the most comfortable bed/pillow.
Breakfast in the morning was unusual - we didn't get any choice and it wasn't great - very odd frankfurters and scrambled egg with pretty monosyllabic service.
The hotel however redeemed itself when we went to leave and realised that our hire car had a puncture. The receptionist was then very helpful in contacting the car hire company for us, and then while she was doing that 2 of the waiters and a delivery man came and changed the tyre (we hadn't been able to do this due to the bolts being too tight). We left feeling very grateful for the help we'd been given, despite the night's stay not being the most enjoyable.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M-Lark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neede
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed August 23, 2009

We booked 2 Junior Suite chalets, but were very disappointed when we opened the door and saw our room! It smelt terrible and the airco didn't work. The lamps were broken and there were ants and other insects all over the place. The rooms were extremely run down!! My parents, who stayed in the other room, had the same problems.
After complaining to the reception lady, we upgraded (and paid almost double!) to their hotel room. We thought there might be less insects, but soon found out that this wasn't the case at all.
The restaurant is terrible as well. The waiting time is enormous and the choice and quality of the food is disappointing. Not to mention the breakfast!
Our booking came with a visit to the fireflies, but that was also disappointing. It takes about 15 minutes to get their by minivan and the guy from the hotel stayed there waiting for us. The fireflies tour didn't take more that 10 minutes. You go by boat and the guy peddles you a little downstream and after 5 minutes he turns around and goes back! Yes the fireflies itself were fascinating, but if you really want to see the fireflies I would definetly recommend you to visit Kuantan! They take much more time for you over there and there are more fireflies to see. It's much less touristic and a lot cheaper.
The Silverleaf monkeys at Monkey Mountain are fantastic!!! We really enjoyed feeding them. The monkeys will climb up your sleeve and shoulder when you feed them. It's nearby the Palma Hotel and a must see for everybody!!!
As far for the Palma Hotel, don't stay there if you have the time to drive back to KL.
Luckily we only stayed there for 2 nights, but it were the 2 worst nights in Malaysia.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank samjonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Munich
Level Contributor
106 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
2 of 5 bubbles Reviewed August 16, 2009

We travelled to Kuala Selangor because we wanted to see the fireflies. What I can recommend if you go there by car: join a tour organized through the hotel or get a really good map since the firefly venues are pretty hard to find. Even our onboard GPS couldn`t find them. As for the fireflies, they are a really wonderful experience and make you forget the trouble with finding the place.
Concerning the De Palma Inn my review is less positive. We were given a standard chalet and soon found out that we had to share our unit with two giant cockroaches. Back at the reception we received an upgrade to a so-called suite which they asked 280 RM for (100 RM more than for the standard room).
The "suite" was larger but came with another cockroach and a frog as room mates.
Apart from the unwanted guests we weren`t really happy with the chalets. They look quite nice from the outside, but the inside is pretty much run down. Actually not very inviting, so we decided to leave the Inn and drive all the way back to Kuala Lumpur.
Certainly better than sharing this old hut with bugs and frogs.
Here`s the positive part: the people at the front desk were very polite and friendly. They offered to spray the room, to move to another room or to give us a refund - which we went for.
By the way, the aircon mentioned in the other reviews are actually very noisy, and yes, there are monkeys all over, but they seemed to be rather friendly.
My advice: come to see the fireflies, make an early trip right after sunset, and afterwards drive back to KL - it`s only a 60 minutes drive by night. Kuala Selangor itself has absolutely nothing else to offer than the fireflies and is not worth a visit.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris_and_Jas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level Contributor
74 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 bubbles Reviewed November 30, 2008

We travelled from Kuala Lumpar only to see the fireflys. if thats all you want then this hotel is ok. Our chalet was clean, tidy, with TV and Mini bar, a comfortable bed and clean bathroom with hot water. The aircon IS noisy.
Our friends however were not lucky, there chalet was very basic with damp walls and a faulty air con unit. if possible and you can afford it. Go for the better chalets.
The restraunt however was disapointing, the service was terrible with the waiter informing us 30 minutes after getting our order that all the starters were unavailable, the beer was warm and served mostly over our table. To be cleaned up with our napkins and left damp on the table.
The fireflys however did not disappoint.

As an extra treat I suggest you make the 20 minute walk to the lighthouse from the hotel Go along the road and take some munchies. You will find loads of friendly monkeys tame enough to take the food gently from your hands. DO NOT FEED THE GREY ONES, only the black ones, as the greys we were told can bite. In fact feeding the monkeys was in my opinion better the fireflys...............

All in all if you ONLY want to see the fireflys I would recommend making a day of it and stayin KL as around the hotel there is just a dusty town and not much else to see.

  • Stayed November 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wharton1Trencin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about De Palma Hotel Kuala Selangor

Property: De Palma Hotel Kuala Selangor
Address: De Palma Hotel Kuala Selangor Jalan Tanjung Keramat, Kuala Selangor 45000, Malaysia (Formerly De Palma Inn Kuala Selangor)
Location: Malaysia > Selangor > Kuala Selangor
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Kuala Selangor
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — De Palma Hotel Kuala Selangor 3.5*
Number of rooms: 60
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Also Known As:
De Palma Inn Kuala Selangor Hotel Selangor

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