Booked in for 2 nights via the only way, the hotel's agent (journey malaysia). Arrived to find hotel a few kms out of town and the pool closed for renovation. The pool was the ony reason we chose this hotel, as we were three families travelling with children. We had confirmed with the agent that the hotel had a pool before we booked but were not told it was closed for 6 months. We accepted this as bad luck but advised we would only stay 1 night instead of 2 due to the pool being closed. At $AUD 80 per night per family we wanted our money back for the cancelled night. Nobody else appeared to be staying in the hotel. We spent 3 hours of negotiating to get our money back for the second night - the first 2 and half hours very politely and nicely (my brother speaks fluent Malaysian and is a very peaceful person). This wasn't working, although in typical Asian way we were not told yes or no, just given no answer in the hope we would go away. Finally, we resorted to verbal aggression and literally dragged the manager out of his office where he was hiding behind the corner the whole time to address the issue. We were then promptly given our money back. Apparently it is new management. Very poor.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Priceline, TripOnline SA, Hotels.com, Ctrip TA, Cheap Tickets and HotelQuickly so you can book your De Palma Hotel Kuala Selangor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- De Palma Inn Kuala Selangor Hotel Selangor