My husband and two young girls chose this park for our week's stay in Perth, being guided by the great reviews, nice looking brochure and pictures of swimming heated pools. To be honest, we were quite disappointed & wondered how this park could so far receive all glowing reviews.
On our arrival we were shown a couple of sites by our guide, but when he left we found nicer ones by the lake. I rang the office to ask if we could use one of them and was told they may be too small for our caravan but that we could. We only had a small caravan & fit in no problem. After setting up, another employee came along and told us off for parking there even though i said i'd asked and there was also another two caravans in this area. The other main caravan area (slabs) is like a caravan carpark - very crammed in and no ambiance.
The back amenities blocks, although nice, were left uncleaned and in a total disgrace for most of our stay. We stayed for 7 nights and they were cleaned only twice in this time. There were also heaps of dead insects on the ceilings and light fittings and mould in areas in shower and ceilings, an indication of not cleaning regularly. The windows of all of these bathrooms were jammed shut so ventilation was not great.
The pools were a big disappointment. On booking I asked if the pools were heated and all working and was told absolutely, yes, they're great. On day one they were freezing cold and the spa wasn't working. On day three they were the same, I asked at the front desk who called out to her father, the owner who looked very offended and told me the spa's heater is being repaired and the other pool is heated fine. On day 4 it was still freezing and day 6, same. I'm sorry, but that is not solar heating, especially in mid 20s temp.
We stayed the week feeling ripped off. This is an expensive park which we don't mind if the facilities are good and its well maintained, but we felt really regretful that we were stuck in this park for the week.
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