We had a lovely stay celebrating my husband's birthday and reconnecting as a couple. This was the perfect place for us, just thinking back on it brings such warm memories.
SERVICE (5 stars)
I want to start off with what makes this place a 5 star experience, it is the people and the service. You start to connect and feel like a family towards the end of the trip and it was hard to leave. The great services comes from the top as the manager, Rahul, was very attentive, caring and friendly. Our servers, Pedro, Johandry, Evelyn, Jose, Alexander, Melanie and Jay provided some of the best service and it felt like they truly cared that you would have a great experience. The island host, William, was fantastic!!! I loved how responsive, helpful and easygoing he was, thank you William for making our stay so special. There is something so magical in sitting on your private beach, wanting a snack or a drink, texting your host and then 10-15 later you have it...l miss this in my daily life ;)
ROOM (4.5 starts)
I would say that the room was almost 5 stars as it was spacious, nicely decorated and the bed was ridiculously comfortable. (I do hope that the new villa's being built will have a bathtub as that was missing from the beach villa's).
We had a few minor issues in the room. Our TV was on and up when we came in and the switch was not working to bring it down, this was not fixed until early our 3rd day so our view was blocked by TV for the first part of the trip. They ended up having to take the TV out completely but that was not a big issue for us. The shower faucet also dripped a little and you had to use a lot of force to close it. Minor inconveniences and more of a note to management to ensure that the rooms are all in order prior to guests arriving.
Food (4 stars)
I would have loved to give the food a 5 star review as they really tried their best and some dishes were certainly top notch. My issue was with freshness of some of the fruit, variety and presentation of some dishes. I ordered a fruit/berry plate every morning and without fail half of the fruit was moldy. I wish I brought that up to Rahul earlier but I kept thinking surely this was just one bad batch and the next one would be better. would recommend adding a little more variety and some unique dishes to breakfast as it was very underwhelming for us. French toast was undercooked, bacon and sausage were were basic and the potatoes at times felt like they were stale. Lunch was really good actually, a little more variety would be great because in the 6 days we ran out of options for what we like. (We had their lamb every day, it was that good just make sure to specify your temperature if you order it to the room because at times it would come out rarer that we preferred.)
Dinner was always excellent, thank you team! Highly recommend splurging for the special table experience it was absolutely worth it.
DRINKS (4.5 stars)
Drinks were a hit and miss. I learned almost towards the end of the trip that Jay was the man to go to and he can create special drinks to your liking and preferences. I would make a suggestion to management to provide him a few more quality ingredients and liquors to make some more modern and unique drinks. The drink menu was very dated and does not reflect the higher end sophisticated atmosphere that Ambergris is going for. Also you have to ask for your preferred liquor otherwise it is the house liquor that we did not enjoy, I think it would add to the experience if the guest is asked of this to further show attention to detail. (Whatever you do, keep Jay, he is a gem!!)
PROPERTY (4.5)
The overall property is well kept and natural without too much extra. Restaurants and buildings are simple and comfortable. The focus is on the natural beauty vs grand atriums and lavish landscaping. We did have a concern that is little more difficult to address as this is part of the territory when you choose a property that is still under construction and growing. I agree with the other reviews as there was construction equipment around the property and the unfished feel did not add to the ambience that is portrayed online.
GOLF CARTS (4)
The golf carts are awesome, the ones that are provided to the guest are eclectic, however the staff drive around in very noise, smelly gas golf carts that disturbs the peace. Every morning my "peaceful" morning meditation would get interrupted by the sound/smell of the carts driving by or by the maintenance staff watering the plants or cleaning the pool. (I would suggest letting the guests know of when this will be done so that we can plan around the maintenance, it is kind of awkward to be in a middle of a yoga session or meditation and have some one come by to clean the pool right next to you). If the staff can be provided with a better electric cart that would highly add to the peaceful and tranquil experience.
I am not writing this to be picky but to help others be aware of the possible downfalls that we experienced because based on the reviews and the website I was expecting flawless paradise and decided on this place over the others. Either way I would still have picked Ambergris but would have had a better understanding of what to expect.
It would have been also really helpful if on the website or by email the guests would have been notified of services that are not currently offered due to renovations or unavailability. For instance the club house is under construction. We made the mistake of venturing out there and woke up all the hard working construction men that have been taking a nap on their lunch break. It was a very strange sight to see when you had no idea that it was unavailable or under renovation. I am sure it will be great when it is done, but please put that in the website/social media or at least let the guests know when the arrive. I was looking forward to the floating tiki bar but that was also unavailable due some permitting issues so that was a bit of a disappointment.
ACTIVITIES (4.5)
The other activities did not disappoint for the most part. The water sports guys were so fun and really cared about the guest experience. We saw sharks snorkeling and dolphins so that was really cool! We loved the private island experience so much the first day that we went again the next day however they dropped us off at a different spot that was a beach coved in seaweed and trash, that was not as much of pleasing experience.
I wish that they would have had more experiences like jet ski rentals or parasailing even at an additional cost as we ran out of activities that we were interested in pretty quickly. A few more watersports options would have been great.
BEACH (4)
We stayed in Villa #7 and I would recommend Villas 5-10 as the first few are farther from the beach. The beach is nice but once you get a few feet in the water the sand is not clear and for me it was not very pleasant as I did not know what I was stepping on. Once you get past it there is a really cool reef where we saw lobsters and barracudas!!! So that was exciting.
SPA (4.5)
Even though the "Spa" is just a few rooms the people working there are amazing. The two ladies, Denise and I can't recall the other ladies name, gave us one of the best massage's. I was a drooling pile of relaxation after she was done with me. It was great!! (My only suggestion would be for Ambergris to invests in some speakers and have relaxing music playing in the room prior to guest arriving. Music was played on the phone after some fumbling around and it just distracted a little bit from the experience.)
All this being said, Ambergris is truly a special place. The privacy, the service, the ease of everything being in such close proximity and the worry free vacation made this one of our favorite trips. We will be back in a few years once the construction is complete and I hope management is able to take some of our suggestions to improve the guest experience. We really wish the best for this place and want to see it thrive as it have the potential for being a paradise. A lot of times I look at negative reviews and think oh there are just some people that nothing will make them happy as I big optimist and am always looking for the positive. This review is no way a complaint against Ambergris but more of a suggestion on how to improve and be better as you can see that they really want to do their best.
Thank you again and we can't wait to come back!