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“family weekend at King Parrot cottages”

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King Parrot Cottages & Event Centre
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“family weekend at King Parrot cottages”
Reviewed November 7, 2012

We stayed here in October 2012. Owners unwelcoming on arrival. Facilities run down in parts. Oven in largest place a death trap. One member of our family fell down the (unsafe) stairs in the house and badly broke her arm (requiring a 3 night hospital stay). The owners were told and they didn't even check to see how she was or assist in locating a hospital. Needless to say we won't be returning.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kylief_doyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingParrot641, Manager at King Parrot Cottages & Event Centre, responded to this review, November 8, 2012
We were horrified to learn about your experience at our cottages. We have based our business on good service and availability, having our managers living onsite. We will definitely look into why you found the large commercial stove in the Lodge kitchen to be so alarming.
We were very concerned that one of your members of your party slipped on the stairs. We have checked that the handrail was securely in place. We hope she has recovered well, but being elderly it may take time. As we were told about this accident on your departure, we hardly had time to assist.
We have just completed upgrading our pool area with a new salt water swimming pool, new mini golf course and new toilets, shower and barbecue area. The cottages are painted regularly and are meticulously double checked every week by our maintenance staff.
We would like to offer you a complimentary stay in the Lodge next year, we hope you will take up this offer so that you can have a different experience and appreciate the property like so many of our past guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about King Parrot Cottages & Event Centre

Property: King Parrot Cottages & Event Centre
Address: 195 Dunse Track, Pennyroyal, Victoria 3235, Australia (Formerly King Parrot Cottages & Conference Retreat)
Phone Number:
Location: Australia > Victoria > Pennyroyal
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Pennyroyal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — King Parrot Cottages & Event Centre 4*
Number of rooms: 6
Official Description (provided by the hotel):
Nestled in the foothills of the Otway Ranges; less than 1 1/2 hours drive from the Westgate Bridge, and only 20 minutes from Lorne, King Parrot Cottages offer the perfect holiday retreat for couples, families and large groups. Six architect-designed, fully self-contained, one to four bedroom cottages can accommodate from one couple to 14 people. Each offers comfort, character and privacy with stunning valley views. The 200 acre property fronts the Pennyroyal Valley creek and there are many bush walks along the creek or through our forest into the Otways National Park. It is a nature lover's paradise with many different types of parrots and other birds, including the wedge tailed eagle and our own mob of kangaroos. Enjoy a game of pool in the games room, a swim in the pool, a game of mini golf or just relax and take a breath of fresh air. We have horses, donkeys and alpacas as well as our resident ridgeback dogs. ... more   less 
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