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Gran Melia Palacio de Isora Resort & Spa
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4,230 - 4,235 of 7,521 reviews
Reviewed October 17, 2010

Read some reviews after we had booked and before we went, started to wonder if we had made a mistake?
Just returned from a truly lovely week's holiday, it lived up to all our expectations.
Some people are professional complainers and this site attracts more than its fair share.
Saw one at lunchtime in reception - glass of white wine in hand - ranting and raving about mistake with his bill (can't wait to read his post) lost all credability for us with his attitude and glass in hand! - made us embarrassed to be British.
This is not a Thomson owned hotel - they only have a set amount of rooms on a few years contract - obviously trying out their luxury brand "Sensatori" without the huge outlay.
The hotel is really the Gran Melia Palacio de Isora which is a large Spanish chain geared to the Spanish market. I think this is partly the reason for the negativity, it's not "Little England" abroad. You know what? we like this fact, best of both worlds.
Holiday Highlights: Rooms- just like photos in brochure, Food - good quality and plenty of choice for every taste. Kids Playhouse - Thomson staff very friendly and extremely competent our kids loved Secret Agent Day and the Sleepover Party. Initially not sure we would let them do this, after speaking with the staff and seeing the arrangements our concerns were put to rest.
The Nursery and Playhouse are exclusive to Thomson's guests. We enjoyed the night to ourselves and the kids had a great time with the friends they had made.
Hotel grounds and gardens - beautifully laid out and maintained. Fantastic choice of pools- 4 in all, one couple did complain that our kids splashed them as they jumped in. I politely pointed out that this was the Family Pool and that they might like to try the Infinity Pool or Adults Only Pool. Spa - enjoyed the facilities and treatments, we would definately recommend this holiday to friends. As the title reads if you don't like it here, in our book there has to be something wrong with you ! And yes, we have stayed in the likes of Gleneagles and know 5* standard.
Recommend Loro Parque and Siam Park for excursions.

  • Stayed: October 2010, traveled with family
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6  Thank familyfuntimemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2010

We stayed at the Sensatori resort in October during the time the HP conference; maybe we are more positive people, but I found the HP employees and conference organisers to be extremely well behaved and efficient through the time they had booked. Yes, they did use a main courtyard one night, but largely they were ensconced in conference rooms no doubt looking at printers!

Perhaps it was the times we chose to eat, but they did not over-run the restaurants. They were kept to one certain area. There was one evening when HP had a gala dinner in the main courtyard. Yes, they were there but we got the benefit of an unexpected fireworks display; it was about 10pm for about 10 mins, so was hardly a tragedy. Had HP not been in the hotel, about 350 more guests may have been at the pool / booking the restaurants etc etc, so a bonus!
By 8.30 am the following morning, there was no sign that they had been in the main courtyard the previous evening.

We actually heard a lady at lunch, telling her fellow guests that Thomson treated Sensatori guests as second class citizens - we even joked 'I bet she writes on Trip Advisor!'. We don't seem to have been disappointed there!
Sensatori does have stake in this hotel and is able to offer full board plus. Spanish guests who book directly with Gran Melia tend to be B&B and pay for dinner / drinks with meals etc. We even saw the dreaded cat at lunch..... the cat wouldn't be there if people didn't feed it!!!!! As soon as the waitress saw the cat she chased it away.

Overall we thought the hotel was fabulous. The pool is amazing, no shortage of beds and plenty of umbrellas.

Our room was super, no issues at all in terms of style, cleanliness or facilities.

We really enjoyed all the restaurants especially the Ocean Club. The selection in the Pangea restaurant is very good, with a good variety of meats and fish each day. Liked the show cooking too. The Market Grill (nearer the pool) has a smaller range of dishes, and is more steak / burger oriented as the name would suggest. The Ocean Grill is what I would call posh Mediterannean and also good. Remember that anyone can check the menus before you book - they are not a secret! One of the previous posters' moans has been getting glasses topped up at meals; did not find this an issue at all, especially in Ocean Club.

The hotel has a good restaurant booking system; you can book same day and next day, so this stops people filling the restaurants a week in advance.

The hotel is not billed as adults only, neither does it charge full price for children as a deterrent, so there will be children there. We were there week comm 1 October 2010 so a small number of children, mainly under 2s were there.
We don't generally want hundreds of screaming kids either so we book outwith school hols.

Good range of typical holiday hotel activities - was pleased to see spinning bikes there and managed to take 3 classes. Well done Craig!

Entertainment; admittedly not brilliant in the auditorium, but let's face it, its a poisoned chalice for any large resort trying to entertain several nationalities in one hotel; the Ibiza style chill out area was superb, great music and that is where we spent our evenings. (on the super comfortable papasan chairs).

We have stayed in other fantastic hotels such as the Gran Melia Victoria in Palma Mallorca and the Hotel Arts in Barcelona and would rate this experience on a par with those hotels.

Would I go again? Absolutely!\

p.s. if the Olympics did medals for moaning, Brits would top the leaderboard.

  • Stayed: October 2010, traveled as a couple
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10  Thank gymbunnie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2010

My wife and I have just returned from a great holiday at the sensatori, we had no problems getting a sunbed next to the infinity pool which is the best pool I've had on holiday, I have to disagree with an earlier review it was clean and we even seen it getting cleaned while we were there. It could be improved if waiters came and asked if you wanted a drink.

We tried all the restaurants and never had any problem making reservations. Pangea the buffet restaurant has a good selection of food, we prefered eating outside which was more intimate. Ocean grill was good we had a nice meal off the essential flavours menu. Market grill was burgers and chips although in hindsight I should have paid for steak off the other menu which with 50% off would have been about 10 euro. Ocean club , the italian was our favourite of the free restaurants with great food and service.
We went to calima which was great but pricey we paid 222 euro , this was with 20% off then the tip was to be added. Nami the japanese was very good we actually prefered it to calima this cost 123euro with 20% off. the food and service was great.

Drinks cost about 3.50 euro for beer, 4.50 euro for vodka and tonic, 8 or 9 for a cocktail and 15 for champange.

We never had any problems with staff and didnt feel any different to the grand melia guests. The hp conference was on for the last couple of days we were there, they did take over the buffet and fountain area.

We have stayed at some of the worlds best hotels and it would be unfair to compare the sensatori to them as they are far more expensive. I would say the sensatori is a very good 4 star and would definately recommend it.

  • Stayed: October 2010, traveled as a couple
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1  Thank HolidayMan4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2010

Firstly, it is important to state that my wife went to the trouble of contacting Thomson 3 months prior to departure by email to request a quiet sea view room due to the fact that we were travelling with an infant.
We arrived at approximately 22.00 only to discover that the Ocean View room that we had paid extra for was in a corner over the very noisy main restaurant looking directly at other apartments and not the Ocean, there was also a 7 foot solid dividing wall that blocked any chance of a distant side sea view. We immediately contacted the hotel reception by phone who agreed that this was not one of the hotel’s best rooms and offered us a choice of other rooms in the morning, reluctantly we agreed as our baby needed to be put to bed, my wife was in tears.

In the morning we spoke to Sensatori guest relations and asked to be moved but this was not facilitated until 4 more nights had passed. When we eventually moved we were offered a sea view room directly over the “Chill Out” area, this was totally suitable for our 11 month old baby, the noise was on a level of a city nightclub on most nights and would have been absolutely unbearable at the weekend when “Fashion Night” pumped out techno music until 1am. It was reluctantly then that we moved to another suite with no Ocean view, again we had a 7 foot wall to look at and no sea view. It is interesting to note that my friend and his family had stayed in a room directly beside us earlier in the season and did not pay the additional surcharge for a sea view room at any time.

A further ten nights passed when we were suddenly overpowered by the smell of raw sewage in our room. Gran Melia staff stated that there was a cracked sewage pipe under our bathroom. We went to hotel reception where we waited for 3 hours until a suitable room was found for us. During the 3 hour wait from 1700 hrs to 2000hrs we had to bottle feed our 11 month old son and try to settle him for bed in his buggy in the middle of the busy reception area. In the meantime Sensatori staff and Gran Melia staff argued about how best to accommodate us loudly and publicly in the view of us and other guests - this was extremely uncomfortable and embarrassing. We were walked around the hotel by a porter who showed us 2 more rooms that were either directly above the disco or directly beside the restaurant on the lowest level, we refused to take them due to the noise and lack of sea view. After 3 hours we were offered a corner unit with a sea view away from the noise, this room was perfect and was of the standard that we would have expected originally. We found the Gran Melia management very unhelpful and on occasion plain rude. I must state that the Sensatori staff were helpful and polite given the pressure they were obviously under, we saw and heard several guests complaining about similar issues to our own.

Five star hotels do not keep guests waiting for 3 hours in reception to change rooms. Five star hotels do not allow guests to have to endure living out of their suitcases for the duration of their holiday and cause them to have to move rooms on 3 separate occasions. Five star hotels do not smell of sewage. I am amazed how little respect and courtesy was shown to my family by hotel management at reception.

On our last day we were given a goodwill gesture of late check out on departure day - this was very much appreciated, however, we were unable to use the room we had been staying in and AGAIN had to move to another room within the hotel which somewhat took the sheen off the gesture.

This holiday was meant to be a relaxing getaway for my wife and I and our son’s first holiday away. We paid almost £3500 for a sea view room in a quiet location, we did not get either until the 10th day of our holiday and only benefited from 3 nights of peaceful “sea view” relaxation.

Do yourself a favour and go somewhere else with a 100% record - £3500 is too much to waste on "not good enough".

  • Stayed: September 2010, traveled with family
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8  Thank rainbowzebra27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2010

Travelled with Thomson for 11nights to TheGran Melia Palacio De Isoria, although Thomson brand and call it Sensatori Teneriffe. The Hotel is Stunning from the entrance Lobby with its marble and Flying Fish, the Plazza Atlantica one level down from the entrance with fountains that dance, and then the rooms which are luxuriously appointed with a 6ft bed walk in shower and bath big enough for two!!!! everything has a feel of sheer quality.

Food: four restaurants to choose from included in the Full board Plus, you get with Sensatori. The main Restaurant is the usual hotel type buffet, the choice is excellent, with fresh meats, including steak, char grilled to your liking in front of you.
the three others offer Italian , sea food specialities, and med style cusine these are waiter service and feel a bit more special , the seetins are stunning looking over the ocean watching the sunset . Drinks are included in the full board plus in the restaurants and in all four the waiters were always happy to top up your glass with what ever your chosen tipple may be, and mostly without been asked, service was always brisk but you are never rushed , and the staff are always happy yo top up the glass after desert and coffee.
Pools: well spoilt for choice the main infinity pool is huge with plenty of sunbeds and views out to sea and the island of La Gomera, there is a kids pool which we gave a wide berth, an adults only pool which is bigger than a lot of pools at lesser hotels,

All in all a fantastic hotel ideal for a totally relaxed holiday with a feel of luxury and something a bit special

  • Stayed: October 2010, traveled as a couple
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2  Thank greengreenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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