We have just returned from a blissful 6 day stay. From the first minute to the last, it was a wonderful, relaxing experience and I'm sure we will return again next year. I had read the previous comments but was very pleased we did not have similar experience to those who were dissatisfied.
Red Level: The north end of the resort is Gran Melia's up-market Red Level area for adults only. It includes all the top end features and services one would expect including it's own reception, exceptional staff, butler services, lounge (in+outdoor), business centre, salt-water swimming pool and lush lawn with palm trees, ocean view, lounge chairs and free Bali beds. Every evening from 6-8pm, there was a complimentary bar and snacks to enjoy while watching the sunset. Red Level also includes a large Jacuzzi on the balcony which will be prepared for you on request. There is little privacy in the tubs except for top floor (but careful ;-) still not totally private). For the ultimate accomodation, there are six villas with large gardens, private pools, indoor Jacuzzi - large and very luxurious. We toured one and would highly recommend it to anyone for a special occasion.
Location: the resort is about 40 minute drive from the south airport and far enough from anything that would cause a disturbance. The planes don't fly overhead, no drunken yobs or noisy clubs. We rented a car with the tought of exploring the island but those thoughts completely disappeared once we were inside the resort.
Amenities: the spa is fantastic! We had deep tissue massages, facial and Indian head massage. The facility is very impressive and the therapists were skilled and knowledgeable. The treatments helped us temporarily rid ourselves of London stress.
Food: We chose the half-board option which I would highly recommend. The food is excellent and alternatives are either expensive or outside the resort. Generally, I do not like buffets and had serious reservations about paying for half-board when I might not use it. I was very happy to find the buffet was full of options from cold, to warm or cooked while you wait options. It was quite funny to see one person grumble about the chips - why eat chips when there is fresh fish, a choice of roasts, cute local wrinkly potatos and far too much to list. After 5 dinners, I was still not able to try all the delicious options. I don't like having the same thing repeatedly, but this buffet would keep me happy for a couple weeks quite easily - at least until I reach the limit of my waistbands. This is a first for me and buffets.
We loved the whole experience which was made quite special by the attentive staff who all appear to enjoy their jobs.
To pick things we didn't like is not impossible, but there is little to mention.
-Smoking policy - there is one stated in the hotel directory, although it is not enforced. There weren't many smokers, but they do light up next to diners and children with little regard for the non-smoking majority.
- The Pangea restaurant was usually well populated with children mostly aged from infant to 4 years old. Usually they were very cute, but with a such a huge restaurant space, there could a family-friendly area. Kids were much less obvious around the resort. There are pools specially for kids and adults. If we stayed in the general area of the resort, we would have to be selective of where to lounge, but there were still plenty of quite places. I do like kids as they are fun and lively - for me they don't fit into a short relaxation holiday. This is where the extra luxury of the Red Level was worth every penny.
- The food served on the terrace lounge in the Red Level area was generally very good with only a few exceptions. The small smoked salmon sandwiches during the 6-8pm service were stuck to the plate so probably prepared a little too far in advance. Breakfast pancakes were prepared Spanish style with lots of oil and appearance of scrabbled eggs rather than the familiar ones cooked with butter. The Eggs Benedict were served on toasted bread rather than a muffin (no big deal - apparently English muffins are scarce in Tenerife) - one morning, the toast was burned but it was quickly replaced.
In the ratings section, I've given 5/5 to all categories. Normally I would mark something down, but it truly was all excellent. It was a fairly expensive holiday, but considering the quality and our enjoyment, it was worth every penny - and we will very likely return.
no I don't work for the hotel and have no interest other than as a paying comsumer :-)
- Official Description (provided by the hotel):
- The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more less
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- Also Known As:
- Gran Melia Palacio De Isora Hotel Alcala
- Gran Melia Guia De Isora
- Palacio De Isora Gran Melia
- Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife