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“Fab chill out”

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Gran Melia Palacio de Isora Resort & Spa
Ranked #2 of 2 Hotels in Alcala
Certificate of Excellence
GreenLeadersGold level
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fab chill out”
Reviewed November 14, 2012

Husband and I both early 30's with 3 year old and 6 month old. Upgraded our room to a suite with bali bed. Only been here 4 days but food selection great, hotel and rooms clean, No problems getting served drinks so far fab holiday and would return again!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HJKJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,501 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,210)
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Sheffield
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 12, 2012

Just come back from 4 nights in Sensatori Tenerife. We had previoulsy visited in March this year for just 3 nights. We returned to this hotel as the visit in March was so wonderful we thought we would try and book a similar trip to unwind.
Main differences from March to November was the food quality and service in the restaraunts. On a few occasions in the bookable restaurants the tables were not laid and cutlery and glasses were missing and we had to ask for these to be replenished. Resort was much busier than in March and the staff appeared to be run off their feet. On two occasions our drinks arrived after our starters and we had to ask for bread at nearly every meal. Quality of food was not as good as our previous visit either. Due to the time of year there were a lot more children at the hotel and although we were aware it is not a "couples" hotel some meals were not a "5 star dining experience". Our room was also below a family with a young child that was crying from around 7:00am each morning. I do think that maybe separate family dining and a little more care with regard to allocation of rooms would make it a better experience for everyone during busy times. The pools and the rooms however were fantastic as before and the lights and fountains are breathtaking. The hotel is laid out beautifully and the staff on reception at the hotel were very helpful indeed. I would recommend upgrading to the silver or gold all inclusive packages as we did for the last 3 days of our stay as the drinks, as you would expect in a 5 star hotel, can be a little pricey .Still one of the finest hotels we have stopped in but they just need to pay as much attention to detail as they did on our first visit which we could not fault. We met a couple who had also visited the Tenerife Sensatori previously and they agreed that the service was below par compared to their first visit. They had also been to the Crete and Egypt Sensatori hotels and commented that the service there was noticeably better.

Room Tip: We had a room on the north side of the hotel next to a road and close to a site where some construct...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JayJayBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 11, 2012

We've had horrible weather, endless rain, quite exceptional in Tenerife. Because of this, several sections of the hotel were closed.

The hotel was full, so were the premium restaurants. How you can decide to close restaurants one or two days a week during such a busy period, was beyond us.

Our family room was really nice, but the (foam) pillows were not comfortable. We asked for feather pillows and, service minded as the staff (really) is, they brought another set of pillows, but unfortunately they were foam pillows as well..

Breakfast was fantastic, good selection and lots of things the kids liked.

Oasis restaurant: so-so, not a good selection for children

Marketplace restaurant: Good

Japanese restaurant (Teppanyaki): Very nice

After the weather improved, we could see how nice the facilities and pools really are.

Unfortunately, the (promised & advertised) Wifi in our room never worked, despite the efforts of the technicians to get it working.

Overall, we were satisfied, the children had a great time, even during the frequent rainy spells, also because of the entertainment offered (movies & shows).

  • Stayed October 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
2 Thank LuAnton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shoreham-by-Sea, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 11, 2012

My friend and I had 5 nights at this beautiful hotel and it was an amazing experience from start to finish. The hotel layout is so well thought out from the lobby to the brilliant, indoor-outdoor courtyard area. It is all so spotless and decorated amazingly. Our room was top quality, so clean, and had everything you could possibly need (apart from a strangely situated telephone next to the toilet!!) The shower was amazing, storage and lighting just brilliant!! Right... FOOD... no complaints. The Pangea buffet was so good and so varied that you could eat 5 different things every night and still have choice. It was almost too much choice and quite overwhelming!! Loved the cava at breakfast !! We did try the other two bookable restaurants Which made a nice change but to be honest, we would happily have eaten at the Pangea every day. We had no problem having our wine re-filled.. in fact, had to say no once ot twice as we had so much! We found staff to be polite and pleasant, contrary to other reviews I have seen, but they do seem very busy and hardworking. I completely agree with the reviews about a bit of politeness going a long way and believe if youare polite to people, they will return the favour!. Another pont was we had a couple od small issues within our room whilst we were there, and they were always sorted within minutes!! DRINKS... definitely consider all inclusive package. we saved a fortune doing this and the drinks are very expensive if you choose not to. We worked out that we sometimes saved 40 plus euros a day doing this. The chill out bar overlooking the infinity pool in the early evening which plays chillout mood songs is so nice... we sat there everynight and couldnt feel more relaxed... POOLS.. We only used the infinity sea water pool as it was so amazing, we didnt want to go anywhere else. it truly is stunning and impossible to believe until you see it - There were always plenty of sunbedsto find dotted about. The adult pool was silent, which is great but we like a bit ofchatter, so we happily sat round the infinity pool instead.ENTERTAINMENT - we found the Atlas theatre two nights in which was a shame as once we had found it, the evening entertainment was actually pretty good!! Opera singer was brilliant and the rest just a bit of fun, but something to do to break up the evening, which does wind down around 11 pm (piano bar is theplace most people end up after that for a few more hours, but the whole feel fo the place is so relaxed, you just want to go to sleep after this!!) SPA - This is aaaaammmmmmmazzzing!! you must go and do the thermal spa experience which is only 25 euros (or free if you dont get your room cleaned a few times - really good scheme- 20 euros a day in credit if you skip a clean) it has EVERYTHING!! sauna, spa, flotation pool, hot and cold plunge pools, steam room etc etc -it is such a papmering 2 hours - I would highly recommend it - also, dont bother with the local town unless you are just going for a wander - there is not really anything there that you would be missing!!anyway nothing else to say but a great holiday and a memorable experience

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P0z79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 10, 2012

We stayed at the Gran Melia Palacio de Isora from 16th October for one week. This was our second visit this year having previously visited in January and we were not disappointed. Everything about this hotel oozes quality. The overall ambiance, the superb rooms, the excellent food, particularly in the main restaurant (Pangea) and the service generally is superb. If I had to be picky I would say that the food in the Oasis Pool Grill whilst lovely at lunchtime was somewhat disappointing on the one evening we dined and our only visit to Club Ocean was again disappointing compared to our stay in January.

Travelling as a couple we dined mainly in the adult section of the Pangea and not once did we have a problem getting our wine glasses topped up although some of the reviews suggest that this is a problem. " Excuse me, may we have some more wine " worked every single time so I would suggest that " one only has to ask and you will be given " - that was certainly the case with us.

The main pool and particularly the "Adults Only " pool are superb with the adult pool being an oasis of calm and never a problem in obtaining a Sun Bed and with the hotel operating a no reservation sun bed policy before 10.00am it is fair for all.

As a couple we thoroughly enjoy this hotel and will be back again next year and have no hesitation in recommending it to others travelling as couples.

Room Tip: Stayed January Room 5108 and in October 3109 - Sea View and sunny balconies and both very well pos...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 9, 2012

Fantastic hotel! Too many wonderful things to say about this place so I'll keep it simple - go, explore and enjoy! Ignore comments and find your own way round and if something makes you unhappy tell the staff and they'll sort it! That's what we did and we had an amazing time!

Room Tip: If in doubt ask a staff member we did and got everything we asked for or explained fully!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 4-oclock-club-leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAGEX, Guest Experience Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review, November 12, 2012
Dear guest.

First of all, we would like to thank you for selecting Gran Meliá Palacio de Isora, as well for taking time to tell us your recent experience in Tripadvisor.

We are proud that our services and facilities have exceeded your expectations and that you especially enjoyed the friendliness of our Team. Allow me to express all our grateful from our Staff and it will be a really pleasure for us to receive you again for your next holidays.

We are waiting for you…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 9, 2012

We stayed at the Sensatori for 2 weeks for our honeymoon with our 2 year old son last year. I know this review is a little late, however I was gobsmacked at the negative reviews on here!!!!We had opted for this hotel as it looked like the luxury hotel you would get long haul but obviously a lot closer to home, making it a lot easier travelling with our 2 year old.

On arrival at the hotel we were greeted with refreshing drinks and were wowed with how amazing the hotel looked and the relaxing feel it had!!! We were showed to our rooms and were not one bit disappointed. We had only gone for the standard room, however it did not feel standard!! the modern rooms were definitely 5*.

We stayed at the hotel with the full board plus option and were not disappointed with the restaurant or food. The main restaurant (Pangae) is where we had most of our meals. We were very impressed with the options and choices available. All the meat/fish was cooked fresh in front of you while you waited. My son has a nut allergy and nothing was too much trouble for them to check what he could and couldn't have!! The chef's made me feel very relaxed when picking him something to eat. The wines included with the meals were very nice, nothing like the cheap nasty wines you can sometimes get at all inclusive hotels! We also ate in the a la carte restaurants a few times. You would get a discount if you ate in them so it was well worth the experience and the food was AMAZING!!

I noticed before we travelled that a lot of people were moaning about the price of drinks!! they are only what you would expect to pay at any nice hotel. We didn't find them over priced at all.

The pools were great, only downside was we couldn't spend much time in the infinity pool as it was far too salty and aggravated my son's eczema!! we didn't mind though as he loved the kids pool with the boat in the middle, there was also lots of water toys available for all the kids to share = My son was very happy. The Pools were always clean and the areas around very well maintained.

I don't think i could find a negative comment about this hotel!! the people that write negative reviews about this hotel really need to get a life!!! we were very impressed with every aspect of our stay and are looking to return next year.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank leanne096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Melia Palacio de Isora Resort & Spa

Property: Gran Melia Palacio de Isora Resort & Spa
Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Alcala
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Official Description (provided by the hotel):
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife

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