We've had horrible weather, endless rain, quite exceptional in Tenerife. Because of this, several sections of the hotel were closed.
The hotel was full, so were the premium restaurants. How you can decide to close restaurants one or two days a week during such a busy period, was beyond us.
Our family room was really nice, but the (foam) pillows were not comfortable. We asked for feather pillows and, service minded as the staff (really) is, they brought another set of pillows, but unfortunately they were foam pillows as well..
Breakfast was fantastic, good selection and lots of things the kids liked.
Oasis restaurant: so-so, not a good selection for children
Marketplace restaurant: Good
Japanese restaurant (Teppanyaki): Very nice
After the weather improved, we could see how nice the facilities and pools really are.
Unfortunately, the (promised & advertised) Wifi in our room never worked, despite the efforts of the technicians to get it working.
Overall, we were satisfied, the children had a great time, even during the frequent rainy spells, also because of the entertainment offered (movies & shows).
- Official Description (provided by the hotel):
- The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more less
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- Also Known As:
- Gran Melia Palacio De Isora Hotel Alcala
- Gran Melia Guia De Isora
- Palacio De Isora Gran Melia
- Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife