We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Summer 2012”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Gran Melia Palacio de Isora Resort & Spa
Ranked #2 of 2 Hotels in Alcala
Certificate of Excellence
GreenLeadersGold level
Reviewed September 26, 2012

Just returned form a week in September, booked through Thomson Sensatori on full board basis.
Hotel reception and interior quite spectacular with water features that are fountains at night. Travelled with a 2 year old so didnt experience all the facilities the hotel had to offer like the spa or the evening entertainment and some of the restaurants which on certain nights were adults only (understandable) Room facilities were of a high standard and cleaned every day, had a good incentive to offer money off vouchers of 20 euros per night to spend in resort if you didnt have the room cleaned every day. Didnt have a stocked mini bar but you could order this and pay for it, usually used to there being a stocked mini bar in a 5 star hotel.
The large pool is extremely salty so spent most of our time around the family pool which was very deep, there is also a pirate pool for children which is much quieter and much shallower. Could hire Bali beds for your time in the resort at a cost of 50 euros per day but if you buy 2 days the 3rd is free and within that price you get a choice of drinks, fruit, water etc but there was never any shortage of sun beds. the only downside to the Bali beds is that they have painted wooden frames and the resin/paint got so hot it stated to melt and got on some of our clothes which wouldnt come out.
The service in the Pangea restaurant is very good and we never had to wait for drinks, some of the food was a bit repetitive and similar but there was a lot of choice and different options so you could always find something you liked, even for a 2 year old.
they have dedicated Sensatori reps at this hotel, but didnt really see the point as any quereies they had to refer to the main reception in the hotel.
Also used the gym whilst there and dont know if the air conditioning was broken or just not installed but it was unbearable
Overall the holiday was very enjoyable and would definately return, possibly not with a 2 year old so we could sample the full extent the hotel had to offer.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yecats123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (7,394)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,447 - 3,453 of 7,394 reviews

Reviewed September 26, 2012

My boyfriend and I have just returned from a week's stay at the Sensatori Tenerife Hotel.
We had an excellent holiday, the hotel is amazing, very clean, lovely water features, amazing infinity pool.

Pros
1. All inclusive is a must if you are planning on drinking a lot - I asked thompson several times what was included, just to make sure. When we arrived we were given a list of all the drinks that were allowed. Local beer which my boyfriend was happy with, white wine, rose and red, sparkling wine, cocktails such as Pina Colada, Mojito, Blue Lagoon, Cava Cocktail, Margarita, Gin Fizz, Long Island ice tea and a couple more. All soft drinks, such as bottled water coke etc.. and also ice cream and ice lollies.
Now I had read previously that if you are all inclusive then you are not allowed waiter service, we were happy with this as we enjoyed a stroll to the bar to get a drink whilst sunbathing. But through out the whole stay I only saw a waiter TWICE walking around the pool area! However during the evening it was different, one of the waiters actually told us 'during the day you come to the bar, but during the night you are the same as everyone else'... meaning we should sit down and he will come over and serve us drinks. Wel I felt like saying 'surely we are the same as everyone else anyway, the only difference is that we have paid for our drinks upfront'!!!

2. Plenty of bars, 5 overall, Nemo's Bar is very nice with an excellent pianist most nights. The club ocean terrace bar also, however we noticed you had to get here very early to get a seat especially if there was some sort of entertainment.

3. You get the option to have you room cleaned or not, if you ask for it not to be cleaned by hanging a sign outside your door - You receive 20euros a day... if you do this several times it can add up to a lot, this will then go on your room bill. I went to the hairdressers, and we also went to the Teppenyake Show Cooking which was 30euros each, but was free overall as we only had our room cleaned once or twice.

4. Plenty of options food wise.... lovely. We thought the Italian was over rated!

5. A few children about, however we were surprised how well behaved they were. As we went to Senstori Crete last year and the kids were a nightmare.

Cons
1. Sensatori rooms - They have a red marking on the door! We had a nice standard room... the nicest most comfiest bed we have every slept in. However, we had ZERO views from the balcony, the balcony was dark 24/7 and the views was literally a roof made out of hay that went up higher than our balcony if that makes sense! Therefore didn't use the balcony!

2. We did notice sometimes that the locals seemed to receive better service, quicker service!

3. Be sure to check your room bill carefully, as drinks were charged to our room even though we were all inclusive, which they immediately corrected.

4. The adults only pool was ok for beds, however if you fancied beds by the infinity pool you had to get down there for about 9-10 which wasn't too bad, but we enjoyed our lie ins.

Very hard to compare with Sensatori Crete, this resort is bigger and nicer, however I enjoyed the food much more at Crete and we had an amazing balcony with amazing sea views!

Room Tip: Ask about your room beforehand! We were in room 3073 - awful views!
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Amy-lee O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

A well needed and longly awaited week at the hotel, all inclusive, booked through Thomson. Read all the reviews before booking and was a little concerned about the feeling of being second class with Thomson but i thought for what we have paid this must be wrong and theres always someone to complain about something! Well they was right.

Arrived at the hotel at 11pm at night. First impressions wow, amazing, stunning, beautiful hotel. Shown to room, garden room which was lovely. Niggles were: 21 light switches that create mood, well i just wanted an on/off button as usual and even by the end of the week and i am by no means thick, i still had problems and found it totally frustrating; patio door didnt lock, had it mended apparently, still didnt lock, complained to rep who said dont worry we never get any burgularies here, well our room contained some expensive stuff and was accessible by all the other garden rooms so this was not the reply i had wanted; i over heard the same rep, when being asked if she was the Thomson rep, saying we dont do Thomson here we are sensatori !, no swimwear hanger; no mini bar, despite saying it was fully stocked and we never got one; when emptying bath the drain in toilet flooded. Did enjoy the bali bed in garden which although was enclosed gave nice shade at end of day and fish swam right up to it. However the garden was not grassed it was brown shingle and a table and chairs would have been nice

The first few days here are a bit overwhelming, its so big, so grand, it takes a while to get your bearings. The grounds ae lovely, immaculately maintained, the food i cannot fault, it was the best we have had and always fresh, lots of choice and lovely to sit outside in the buffet restaurant, never had to wait.

We spent a day by the infinity pool but it is salt water which we didnt like. Plenty of beds to choose from. We settled on the adult only pool which was quiet. All the pools are excellent, gym vastly equipped, sports hub if you want that sort of thing. No music by the pool, no lilos and no bar near the adult pool.

My main gripe and what spoiled our holiday was the confused levels of service provided. We definately felt like second class guests being all inclusive - examples; going to the various bars and being continually ignored and having to wait until they had served all the paying customers before serving us; having to choose from limited drinks menu, whereas another guest who was paying has endless choice, asking for a beer and getting it in a wine glass (for a man) yet the guest who paying got it in a pint glass; no girly cocktails on all inclusive menu like bellini, dakeri, cosmopolitan; wine on all inclusive just about drinkable; going to the market grill for snacks and having to pay

Other issues, not a great deal to do at night, boring, nothing near the hotel, red level/member areas on full view but not accessible, no swim up bar, not enough bars near to pools, 50 euros for a bali bed by pool, this is a no fun, stiff, posh hotel and it doesnt matter how grand it is, there was disappointment and frustration daily and that is not what i go on holiday for. I certainly will not be wanting the sensatori experience ever again and for the first time ever i didnt say at the end of my holiday " i dont want to go home". Thomson/Sensatori/Gran Melia need to sort this divide feeling out, it is blatantly clear for all to see and makes for an uncomfortable holiday. Any conversation i heard from other guests were exactly the same so we were not alone. Roll on next year when i know i can get a better experience at half the price.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank MrandMrsM2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Like the other reviews the full board option was hard work on times to get drinks, and Sensatori guests do seem to come low downin the pecking order, BUT, it is still a wonderful holiday, fantastic hotel, stunning rooms, lovely food, just need to wait a little for the drinks, but you are on hols, so what's the rush?!

You will enjoy this beautiful hotel, don't rely on evening entertainment, go relax and enjoy time with your partner

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank looking4wardtomyhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012 via mobile

This hotel is what you would expect of a Gran Melia property. About a hour taxi ride (50 euros) from Tenerife South, this hotel is a large, impactfull, elegant resort with an amazing back drop to provide an excellent location for your holiday.

We stayed in the Red Level part and yes there is a marked difference between the service in Red Level and the rest of the resort.

The staff in Red Level make you feel special and can not do enough for you. The pace at Red Level is remarkably slower and peaceful compared to the rest of the resort.

My thoughts on the rest of the resort is that is it still really nice but its busy - over 600 rooms and lots of people (and kids!). Service in the restaurants is impersonale and rushed although the food is of a good standard. There are plenty of restaurants and choice.


At Red Level you have your own restaurant for free drinks in the evening for an hour, lunch and breakfast - you also get longer to take your breakfast. You also get your own pool - and no kids are allowed.

All in all I think this is an excellent property and one we may come back to when we have kids to stay in the larger non Red Level area - the standard of facilities are 5 star - every corner there is a lovely feature but if you are looking for truly 5* service then go Red Level.

For a European 5* - this is as close as we have ever got.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Veejnas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

We had a weeks holiday there in August and it was the best holiday we have had.
The hotel was excellent as was the food and the staff could not be more helpful.
Many restaurants to choose from so the range and quality was excellent.
Cleanlisness of the room was what you would expect from a 5 star hotel.
Enjoyed some of the shows in the evening.
In the evening sat in the Piano Bar and had cocktails a great way to relax.

Room Tip: Our room was a short walk from the receptions near the adult,nice surroundings and very quite so nic...
See more room tips
  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ianlondon49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Just returned from a 1week holiday in the Red Level of this Grand hotel. This review only deals with this RL standard. The RL experience is of a medium sized boutique hotel set within a large complex with the benefits of both and none of the compromises.

Firstly the staff are all knowledgable, helpful and friendly. On arrival at the RL reception we enjoyed a cocktail and relaxed chat covering the basics of the hotel layout and our booking detail. This was on the RL terrace overlooking La Gomera, a stunning location. Breakfast can be taken on this terrace and with that view it was an easy decision.

Our room was very modern and spacious with every facility. We had the larger terace with jacuzzi however the real benefit was the proximity to the reception and pool. Poolside is very quiet and relaxing and the ideal place to read and snooze without interruption.

Balibeds are available at 20euro per day incl a bottle of cava to share. A free bar and tapas is served on the RL terrace between 6 and7 each evening. The restaurants are then only a short crawl away. The best of the included restaurants is the italian and every effort is made to seat RL guests away from families with children. In the buffet restaurant a seperate RL area is provided. Didnt try other restaurants so can't coment.

We had a terrific time and would not hesitate recommending this hotel to anyone. We are already looking at a return next year.

Stayed: September 2012, traveled as a couple
Thank carly999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Alcala
9.4 mi away
Iberostar Grand Hotel El Mirador
9.7 mi away
GF Gran Costa Adeje
GF Gran Costa Adeje
#19 of 61 in Costa Adeje
5,893 reviews
9.9 mi away
Jardines de Nivaria - Adrian Hoteles
Show Prices
Show Prices
Show Prices
0.1 mi away
RedLevel at Gran Melia Palacio de Isora
9.4 mi away
Melia Jardines del Teide
Melia Jardines del Teide
#15 of 61 in Costa Adeje
2,961 reviews
3.1 mi away
The Ritz-Carlton, Abama
The Ritz-Carlton, Abama
#2 of 8 in Guia de Isora
2,575 reviews
Show Prices
Show Prices
Show Prices

Been to Gran Melia Palacio de Isora Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Alcala
Price Range: $222 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Official Description (provided by the hotel):
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Travelocity, HotelQuickly, Hotwire, getaroom.com, Orbitz, TripOnline SA, Cancelon and Evoline ltd so you can book your Gran Melia Palacio de Isora Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing