We booked to stay here just 1 week before we arrived, the booking system was efficient and easy.
We booked a Demi suite on the RED LEVEL.
On arrival at the resort, we went to the main reception area, very palatial and spacious, we were warmly met and shown to the reception desk, the lady there advised us that as we were Red Level guests, that we had a seperate check in area in the Club house. We were shown to a cornered off area of the lobby to await our 'Butler'.
After about 10 minutes he arrived and escorted us to the Club house by golf buggy, whilst going through the grounds he explained the various restaurants and facilities.
It all was stunning !
We arrived at the Red Level club house , we were offered a glass of very chilled pink cava !!! this went down very well !
The receptionist welcomed us, and informed us that we had been given a complimentary upgrade to a jacuzzi suite !
Our Butler escorted us to the suite, which was absoulutely stunning ! Magnificent bathroom, double sinks, seperate shower and bath unit, and the actual loo in a side room area with a bidet, very well designed.
Lovely toiletries, all Clarins. Plenty of lovely white fluffy towels and bathrobes too!
The room its self, was elegant , large and spotlessly clean.
Huge king size bed, flat screen TV , sofa at the end of the bed, as well as table and chairs further down the room by the balcony doors.
We opened our balcony doors, to find a lovely wicker sofa ,the promised jacuzzi bath and lovely seaviews over the plantations.
By this time it was around 3.00pm and the room ahd no sun on it at all, we were not unduly concerned at the time, but it felt slightly chilly , even though the air temp was around 24c.
We enjoyed drinks on the terrace by the pool, in baking sunshine and then went to get ready for the evening.
By this time, the room was actually very cold , we tried to adjust heating on air con, but i think its set to cool only.
We decided to wait til the next day to see if our room did actually get any sun.
The next morning we discovered it didn't !!!! We went to reception, we fel awful as they had upgraded us, but we asked if we could have what we had booked ina sunny location !
Our request was met happily, the staff there are outstanding ! We were told a room would be available after 1pm, and they invited us to go and relax by the pool and they would take care of it all.......and that they did.
All our luggage was moved for us, we literally had to just go to the new suite !
Again, was perfect, no jacuzzi on balcony, but lovely and sunny !
With Red level, included is a fantastic breakfast, with part buffet/ part waiter service, As you sit down, you are offered a menu with everything you could desire on it.
The buffet also has cold meats, cheese, yoghurts, fruit, various pastries and rolls, juices, the most amazing coffee makers ( your room also has one of these delights ! )
Cava was always available at breakfast too.
You can sit out on a lovely covered terrace and enjoy the stunning views and the peace and tranquility.
Red Level customers have their own private pool, nice and large , plenty of sunbeds, there is also a private grassed area on the seafront level, again sectioned off for Red Level.
During the day, you are offered cold towels, fruit kebabs and facial water sprays.....all very decadent !!!
All day long you are able to help yourself to Tea /Coffee and water from the bar unit. There were also a few biscuits, cakes available in the afternoon too.
From 6.00- 7.30pm , there was an open bar facility, with every spirit you could imagine, along with wines, cava and beers and lagers. All this was offered with a finger buffet.
A lovely way to end a perfect day !
The hotel complex is vast, but is beautifully designed , its all in sections, Thomson use this as their SENSATORI range, they are in a seperate wing, which seems to be geared for kids....of which there were alot !!
But they had their own pools, family sunbathing areas etc.
All other wings were seperate, and you would see signs saying 'TRANQUILITY ZONE' OR ADULTS ONLY....Which makes it nice for everyone !
The first evening , we ate in the main Buffet restaurant, which is enourmous.
I have to be honest here, the food was really not terribly good.
The choice was huge, but food was cold, I had a paella dish , which tasted like it had sat there for days, and the steak I attempted to eat, would of been more use on the sole of my shoe !!!
That aside, food in other restaurants was fine. Its definatley not Gourmet, but is pleasant enough.
On Christmas eve, we ate at a restaurant which served a baked lamb shoulder, which was delicious, and another evening in the Italian restaurant, which looks stunning !
In the middle of the main square of the hotel, are dancing fountains , which are spectacular.
On Christmas Eve, they had a lovely large open fire type thing, on an outdoor terrace and a group of entertainers, I believe laid on by Thomson, who sung Christmas Carols and it was really lovely !! Great atmosphere, lovely warm evening and very memorable !
All in all, this is the most fantastic resort, We really enjoyed it, we travel alot to the Far East, as we love the service and accomodation there, this was not a million miles from it !
Staff here are fantastic, they do a type of salute , by crossing their arm over their heart when they greet you ! ALL are friendly and care about customer service !
We have stayed in many , many hotels in Tenerife, and this BLINDS them all.
If you can bear to leave the complex, take the walk on the seafront path to the village of Alcala.....very pretty and very authentic ! We had some lovely lunches there ! And a really good paella !!!!
If you are going here soon..........you are in for a treat !!!
Please contact me if you like any other info !
- Official Description (provided by the hotel):
- The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more less
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- Also Known As:
- Gran Melia Palacio De Isora Hotel Alcala
- Gran Melia Guia De Isora
- Palacio De Isora Gran Melia
- Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife