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All reviews red level the main hotel terrace restaurant tapas liquid lounge chateaubriand clarins toiletries luxury package boutique hotel duo fine dining butler service fruit kebabs whirlpool bath half board cocktail hour pillow menu cold towels
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Reviewed April 28, 2014

We recently stayed at the Red Level for a 4 night Easter break.

Overall we did have a good stay, the rooms were very nice and well equipped. The pool and garden areas were also good and there was plenty of choice of sunbeds and they provided free sun cream which was a nice touch.

We stayed on the half board option which I think was probably the best option for us, however if you like a lunch a well it may well be worth you going for that.

In terms of value for money, the breakfast was excellent with a full continental buffet plus a choice of a-la-carte options from a semi-full English (bacons, eggs & beans) to omelettes, poached eggs, scrambled eggs with smoked salmon etc. Breakfast was from 7 to 11. Overall no complaints here, food was good, restaurant was nice inside or outside on the terrace overlooking the pool / sea/ gardens.

Evening Meals. These were expensive even with the discount we got for being half board.
Also same old story even though the hotel wasn't that full they were all booked out and hard to get into.
1st night we got a booking at 10pm in the Spanish tapas restaurant. Restaurant was 75% empty! This was our worst meal. No tapas on the menu??? The guy serving us was up himself a bit and not genuine in anyway. Even though it was almost empty on arrival we were left unattended for more than 5 minutes to be dealt with to check our reservation and take us to a table. Prices were very high for very mediocre food.3 of us had steaks and 1 had fish.
It was like something from faulty towers to be honest. This one guy came out and put a load of ingeriants into a bowl (some sort of salad i think) and made a hell of a racket mixing ithem together before serving the table next to us. Then before bringing out our steaks the wheeled over a dirty taty looking hostess trolly to flambe our steaks. He then wiped it clean(ish) in front of us (why not do this before wheeling it over??) brought our steaks out, left them on the trolly for about 10 minutes before some sweaty bloke came out and flambed them in some spanish whiskey.
Steams were ok, sauce was shocking. Bit like bisto with peppers in it!
Then the waiter tried to tell us they had a Michelin star. We all nearly burst out laughing. 25% off in here.
2nd night we had dinner in the french restuarant (in the red level where you have breakfast).
Food was good and so was the service. Again expensive for the standard but a good meal. I had the fish fondue which i regretted compared to the choices the rest of our party made. It was a bit like deep fried fish as you cook it in the fondue oil but you do get lots of dipping sauces. 50% off in here.
3rd night we went to the Japanese restaurant, the food and the service were excellent. Again expensive though. 40 euros for a sashimi set but it was very good. Probably our best meal. 25% off in here.
Last night we went to the Italian (included in half board). Food and service was very good again. Mixture of pizza, pasta and antipasti. You pay for your wine and also your coffee. Desert (tiramissu and panna cotta) was rubbish though, looked and tasted bought in. manufactured rubbish and not even as good as waitrose essential tiramisu.

In terms of lunches we ate at the pool restaurants where they offer sunbed service. 1st day we were starving and ate by the main pool (not in the red level) as red level was shut (shuts at 4pm we were they after checking at 4:05!). We had burgers (16 euros i think) and they were disgusting! Had better burgers from a kebab van.

Other days I had a baguette ranging from 16 euros to 22 euros (come with chips). Small baguette, lower quality than most supermarkets and no match on Pret for example. 1 day they brought me the wrong baguette, which they took away to get a new one. All in all it took 1 3/4 hours to get my baguette but they did offer it on the house for the delay (I didn't have to ask for this but i would have!).

Service. Maids were all very good and came for turn down service. They would even bring towels to you in the hot tub in the balcony (good job i wasn't naked though!).

Other staff were really hit and miss, some were excellent and others were absolutely awfull. I would say around 50/50.

Bottom line did I have a nice stay? Yes we all did.
Would I go again? Maybe for another short break but not longer than 3 to 4 nights, just to get some sun without a long flight. Would I try another resort 1st. You bet your life i would!
What didn't I like, 50/50 chance of good service.
The good: Free nespresso in the reception all day long. (chargeable in your room though 1 euro 50 - but i brought a box of pods from home as I had read about the charge on here (they are 25p to 33p each here!).
The Bad: Hit and miss service.
The Ugly: Very expensive for mediocre food. don't go for the food.
Also restaurant bookings, they should keep a certain number of tables back for Red Level guests, you pay extra for this level of comfort but get no priority in reservations.

Also the UK TV channels (they had BBC, ITV etc) had a great picture in the mornings but was un-watchable in the evenings / nigh time but that may have been to the cloudy / windy weather.

  • Stayed: April 2014, traveled with family
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1  Thank Matt_Newbury_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear Matt_Newbury_UK,

First of all, we would like to thank you for choosing Red Level and for taking your time to write this nice review regarding your recen stay at Red Level.

All you comments will be taken into consideration to improve our facilities, our food and our service.

We are hoping to welcome you one more time here at Red Level.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

We stayed in the red level for 2 nights at the end of our holiday in tenerife and the hotel was beyond our expectations.

The rooms were stunning. Huge bed, great view (we paid for the partial sea view), complementary Clarins in the bathroom, oversized bath, great air con, nespresso machine etc

On an evening the staff came to turn the bed down and change the appearance of the bed. In the daytime it was a vibrant colour, at night time the sheets were pure white.

We also took advantage of the pillow menu choosing goose down pillows, and on the evening we requested the aromatherapy in the room so when we returned from the pool it was a really soothing and felt very luxurious.

There was complementary ironing service that I used once. All as expected.

Being in the red level there are no children allowed. (There is a separate red level for families). It was very calm and relaxing, hardly any noise. The sun loungers had huge comfy towels on them and a thick padded cover, it felt like lying on a bed. Brilliant. The view was fantastic and I struggle to think of a more relaxing place.

These loungers were also only for red level guests, and they seemed to be more comfortable than the standard beds.

Every couple of hours the staff would bring round fresh fruit or a small cocktail.

Between 6 and 7 there were some drinks and nibbles on offer for red level guests. Very nice.

The red level pool was heated, not too hot but certainly took the edge off otherwise chilly waters.

We were B&B and the breakfast was incredible. Salmon, caviar, cava, croissants meats, cheese, and a selection of hot dishes to order. There was lots more on offer on but the ones above caught my eye.

The food was brilliant but it is expensive. It was an extra 55 euros per person per night to upgrade to half board. We had lunch and the mains were 15 to 20 euros each which seemed about right for the rest of the resort. Very tasty though.

Evening meals were also expensive. We paid to go to a buffet style restaurant and it was 42 euros each which did not include. Again very expensive but very tasty.

Drinks were 3.50 for a beer. This wasn't too bad, but spirits were 7 euros plus for a single.

We also went to the spa and had a treatment, very very ice and the water circuit was great. You have to wear a swimming cap in the pool which felt a bit odd, but everyone did it so it soon became normal.

All in all, it was an incredibly relaxing stay at a true 5 star. The price of the rooms and in the hotel is expensive, but for us it was worth it.

  • Stayed: April 2014, traveled as a couple
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Thank MrGeorge123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear MrGeorge123,

Thank you so much for staying at Red Level and for taking your time to write this nice review regarding your stay.

We are glad to know that you had a lovely holiday with us, and also that all of our team pampers you and allows you to enjoy an unforgettable experience. Your comments about our facilities and rooms are highly appreciated as well.

We hope to see you soon at Red Level.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

Stayed 4 nights mid March in red level on bed and breakfast package. What a few days the pools, sun beds areas were exceptional. Preferred to stay on the grassed area and enjoyed the sea front jacuzzis nice touch. Included in the hotel booking was a complimentary one hour at the spa which was very nice, but didn't enjoy having to wear a bathing hat throughout. Rooms are stunning and I was upgraded to 5th floor sea view on arrival. Whole experience well thought out and the complimentary drinks throughout the day and papers were appreciated. Breakfast had plenty of choice with hot food cooked to order.The free bar from 6 to 7 each night was a great way to finish the day off after leaving the pool before getting ready for the evening. Entertainment in the theatre was ok they all tried their best to make it interesting. Surprisingly enjoyed the Sinatra tribute, excellent singer. Would definitely return to this beautiful hotel. Staff went that extra mile to ensure that all your needs were catered for. Paid 15 euros an hour to keep room on day of departure which was well worth it.

Room Tip: Higher floor better views with 5th on the top
  • Stayed: March 2014, traveled as a couple
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1  Thank springyg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear springyg1,

Thank you for sharing this excellent review of Red Level on TripAdvisor, as well as for having chosen us for your recent holiday at Tenerife.

We are delighted to know that you enjoyed a relaxing stay with us. It is truly a pleasure for us to know that our service was of your liking, as it is due to the effort and dedication of our staff, that we are able to achieve our goal – the total satisfaction of our guests. You may rest assured that your kind comments will be forwarded to each member of our staff.

We hope to welcome you again at Red Level.

Best regards,

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Reviewed April 13, 2014

fabulous stay amazing staff nothing too much trouble loved the hot tub perfect adults only area the stay was perfect in every way . Breakfast on the terrace was perfect my only regreat is that i couldnt spend longer maybe next time i can make it a holiday i do hope so.some nice little places to eat in alcala if you fancy a snack however the hotel food is excellent.Welcome drink nice touch and a drink on leaving . red level I think is fabulous

Room Tip: ground floor extended balcony amazing
  • Stayed: April 2014, traveled on business
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1  Thank 144mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear 144mac,

Thank you so much for taking your time and write this nice review regarding your recent stay at Red Level.

It is a real pleasure to read that you have enjoyed your stay with us and that our staff provide you the service that you were expecting.

We all work hard to succed our guest expectations and we are really delighted to see that we achieve it with you.

We are looking forward to welcome you one more time at Red Level.

Kindest regards,

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Reviewed April 5, 2014

Our recent third visit was the best yet. Red Level staff are wonderful, food was excellent at the restaurants we visited, and we will certainly be back next year all being well.

Our only negative comments concern the selfishness of certain fellow guests. Smoking is permitted anywhere around the red level pool, and if you are unlucky to be on a Bali Bed near a cigar chain smoker it can make for a less pleasant day. I wonder if part of the pool area could be designated for non-smokers?

There are also some guests for whom a holiday would be incomplete, even at the pool side, without repeated and urgent mobile phone conversations carried out at high volume. Sometimes the offenders walk away from their own group, perhaps to spare them the noise, and stand near others! Perhaps the pool could be designated a mobile phone free zone!

But these are relatively minor matters. If you want peace, comfort and to be pampered by friendly, helpful but unobtrusive staff, this is the place to be!

Stayed: March 2014
3  Thank Marnomjamrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear Marnomjamrob.

Thank you for taking some of your valuable time to share your kind comments about Red Level.

We are delighted to know that our facilities and service exceeded your expectations, as all of our team works every day to offer unforgettable experiences to our guests.

We are looking forward to welcoming you again at Tenerife.

Kindest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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