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Reviewed April 20, 2014

Stayed 4 nights mid March in red level on bed and breakfast package. What a few days the pools, sun beds areas were exceptional. Preferred to stay on the grassed area and enjoyed the sea front jacuzzis nice touch. Included in the hotel booking was a complimentary one hour at the spa which was very nice, but didn't enjoy having to wear a bathing hat throughout. Rooms are stunning and I was upgraded to 5th floor sea view on arrival. Whole experience well thought out and the complimentary drinks throughout the day and papers were appreciated. Breakfast had plenty of choice with hot food cooked to order.The free bar from 6 to 7 each night was a great way to finish the day off after leaving the pool before getting ready for the evening. Entertainment in the theatre was ok they all tried their best to make it interesting. Surprisingly enjoyed the Sinatra tribute, excellent singer. Would definitely return to this beautiful hotel. Staff went that extra mile to ensure that all your needs were catered for. Paid 15 euros an hour to keep room on day of departure which was well worth it.

Room Tip: Higher floor better views with 5th on the top
  • Stayed: March 2014, traveled as a couple
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1  Thank springyg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear springyg1,

Thank you for sharing this excellent review of Red Level on TripAdvisor, as well as for having chosen us for your recent holiday at Tenerife.

We are delighted to know that you enjoyed a relaxing stay with us. It is truly a pleasure for us to know that our service was of your liking, as it is due to the effort and dedication of our staff, that we are able to achieve our goal – the total satisfaction of our guests. You may rest assured that your kind comments will be forwarded to each member of our staff.

We hope to welcome you again at Red Level.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

fabulous stay amazing staff nothing too much trouble loved the hot tub perfect adults only area the stay was perfect in every way . Breakfast on the terrace was perfect my only regreat is that i couldnt spend longer maybe next time i can make it a holiday i do hope so.some nice little places to eat in alcala if you fancy a snack however the hotel food is excellent.Welcome drink nice touch and a drink on leaving . red level I think is fabulous

Room Tip: ground floor extended balcony amazing
  • Stayed: April 2014, traveled on business
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1  Thank 144mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear 144mac,

Thank you so much for taking your time and write this nice review regarding your recent stay at Red Level.

It is a real pleasure to read that you have enjoyed your stay with us and that our staff provide you the service that you were expecting.

We all work hard to succed our guest expectations and we are really delighted to see that we achieve it with you.

We are looking forward to welcome you one more time at Red Level.

Kindest regards,

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Reviewed April 5, 2014

Our recent third visit was the best yet. Red Level staff are wonderful, food was excellent at the restaurants we visited, and we will certainly be back next year all being well.

Our only negative comments concern the selfishness of certain fellow guests. Smoking is permitted anywhere around the red level pool, and if you are unlucky to be on a Bali Bed near a cigar chain smoker it can make for a less pleasant day. I wonder if part of the pool area could be designated for non-smokers?

There are also some guests for whom a holiday would be incomplete, even at the pool side, without repeated and urgent mobile phone conversations carried out at high volume. Sometimes the offenders walk away from their own group, perhaps to spare them the noise, and stand near others! Perhaps the pool could be designated a mobile phone free zone!

But these are relatively minor matters. If you want peace, comfort and to be pampered by friendly, helpful but unobtrusive staff, this is the place to be!

Stayed: March 2014
3  Thank Marnomjamrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear Marnomjamrob.

Thank you for taking some of your valuable time to share your kind comments about Red Level.

We are delighted to know that our facilities and service exceeded your expectations, as all of our team works every day to offer unforgettable experiences to our guests.

We are looking forward to welcoming you again at Tenerife.

Kindest regards,

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Reviewed April 3, 2014

From the moment of arrival we were made to feel special. This part of the gran melia complex is quiet, sophisticated and discreet luxury. No bling, just modern, beautifully designed and perfectly executed. Surprisingly all the following were included; nespresso machine in the room, free tea/coffee all day by the pool, robes and slippers, 2 hr session at the spa (gorgeous), exercise and special interest classes, personal trainer session in gym, use of gym any time, fresh fruit and smoothie cocktail brought to you around the pool, as much sun cream, towels and bottles of water that you need. Oh and they will run your jacuzzi bubble bath and lay with flowers for you (also no charge). Breakfast choice of buffet and cooked eggs to your taste. Delicious and imaginative (and mostly healthy). Gorgeous room, lounge and dining area, balcony and jacuzzi bath with good privacy on balcony. Infinity pool is as per your dreams. We will be back.

Stayed: March 2014, traveled as a couple
2  Thank Themastersexplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear Themastersexplorers,

Thank you for the time you have taken to write such an excellent review of Red Level, as well as for choosing us for your last holiday at Tenerife.

We are delighted to know that you have spent a lovely holiday with us and that you have enjoyed our facilities and the service our team offers. Your comments about our breakfast, gym, infinity pool and spa are highly appreciated, as it is a pleasure for us to know that you enjoyed all the facilities.

We are looking forward to welcome you one more time at Red Level.

Kind regards,

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Reviewed April 1, 2014

Spent a blissful week at red level at the Gran Melia Palacio in early March. Everything about the experience was first class, lovely room (we were upgraded when we arrived), fantastic service, beautifully maintained grounds, great facilities and lovely meals. The staff were all very friendly, helpful and attentive. The hotel was quite magnificent and beautifully designed.

As the hotel was so good we spent most of the time using the faciities with occasional forays into the nearby village for an afternoon beer and one afternoon walked along the coast to Los Gigantes.

We booked the bed and breakfast option and were given 20 euros a day spending money for meals, drinks etc as part of the package. We were also given a free pass for a visit to the spa facilities and spent a lovely couple of hours experiencing all the water features. We went daily to the free yoga or pilates sessions and also made use of the gym. The free bar happy hour was lovely and a perfect end to the afternoon - sipping pink cava watching the sun go down.

Also worth mentioning that I particularly appreciated the lovely Clarins toiletries that were regularly topped up.

I would absolutely recommend this hotel and in particular the red level experience if you want a little touch of luxury and relaxation.

  • Stayed: March 2014, traveled as a couple
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2  Thank ChristineBJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded June 14, 2014

Dear ChristineBJersey.

Thank you for taking some of your valuable time to share your kind comments about our Red Level.

We are delighted to know that our facilities and service exceeded your expectations, as all of our team works every day to offer unforgettable experiences to our guests.

We are looking forward to welcoming you again at Tenerife.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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