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“Relaxing in luxury” 5 of 5 bubbles
Review of RedLevel at Gran Melia Palacio de Isora

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RedLevel at Gran Melia Palacio de Isora
Ranked #1 of 2 Hotels in Alcala
Certificate of Excellence
Durham, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Relaxing in luxury”
5 of 5 bubbles Reviewed April 27, 2014

We stayed in the red level for 2 nights at the end of our holiday in tenerife and the hotel was beyond our expectations.

The rooms were stunning. Huge bed, great view (we paid for the partial sea view), complementary Clarins in the bathroom, oversized bath, great air con, nespresso machine etc

On an evening the staff came to turn the bed down and change the appearance of the bed. In the daytime it was a vibrant colour, at night time the sheets were pure white.

We also took advantage of the pillow menu choosing goose down pillows, and on the evening we requested the aromatherapy in the room so when we returned from the pool it was a really soothing and felt very luxurious.

There was complementary ironing service that I used once. All as expected.

Being in the red level there are no children allowed. (There is a separate red level for families). It was very calm and relaxing, hardly any noise. The sun loungers had huge comfy towels on them and a thick padded cover, it felt like lying on a bed. Brilliant. The view was fantastic and I struggle to think of a more relaxing place.

These loungers were also only for red level guests, and they seemed to be more comfortable than the standard beds.

Every couple of hours the staff would bring round fresh fruit or a small cocktail.

Between 6 and 7 there were some drinks and nibbles on offer for red level guests. Very nice.

The red level pool was heated, not too hot but certainly took the edge off otherwise chilly waters.

We were B&B and the breakfast was incredible. Salmon, caviar, cava, croissants meats, cheese, and a selection of hot dishes to order. There was lots more on offer on but the ones above caught my eye.

The food was brilliant but it is expensive. It was an extra 55 euros per person per night to upgrade to half board. We had lunch and the mains were 15 to 20 euros each which seemed about right for the rest of the resort. Very tasty though.

Evening meals were also expensive. We paid to go to a buffet style restaurant and it was 42 euros each which did not include. Again very expensive but very tasty.

Drinks were 3.50 for a beer. This wasn't too bad, but spirits were 7 euros plus for a single.

We also went to the spa and had a treatment, very very ice and the water circuit was great. You have to wear a swimming cap in the pool which felt a bit odd, but everyone did it so it soon became normal.

All in all, it was an incredibly relaxing stay at a true 5 star. The price of the rooms and in the hotel is expensive, but for us it was worth it.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrGeorge123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this review, June 14, 2014
Dear MrGeorge123,

Thank you so much for staying at Red Level and for taking your time to write this nice review regarding your stay.

We are glad to know that you had a lovely holiday with us, and also that all of our team pampers you and allows you to enjoy an unforgettable experience. Your comments about our facilities and rooms are highly appreciated as well.

We hope to see you soon at Red Level.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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914 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
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wales
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

Stayed 4 nights mid March in red level on bed and breakfast package. What a few days the pools, sun beds areas were exceptional. Preferred to stay on the grassed area and enjoyed the sea front jacuzzis nice touch. Included in the hotel booking was a complimentary one hour at the spa which was very nice, but didn't enjoy having to wear a bathing hat throughout. Rooms are stunning and I was upgraded to 5th floor sea view on arrival. Whole experience well thought out and the complimentary drinks throughout the day and papers were appreciated. Breakfast had plenty of choice with hot food cooked to order.The free bar from 6 to 7 each night was a great way to finish the day off after leaving the pool before getting ready for the evening. Entertainment in the theatre was ok they all tried their best to make it interesting. Surprisingly enjoyed the Sinatra tribute, excellent singer. Would definitely return to this beautiful hotel. Staff went that extra mile to ensure that all your needs were catered for. Paid 15 euros an hour to keep room on day of departure which was well worth it.

Room Tip: Higher floor better views with 5th on the top
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank springyg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this review, June 14, 2014
Dear springyg1,

Thank you for sharing this excellent review of Red Level on TripAdvisor, as well as for having chosen us for your recent holiday at Tenerife.

We are delighted to know that you enjoyed a relaxing stay with us. It is truly a pleasure for us to know that our service was of your liking, as it is due to the effort and dedication of our staff, that we are able to achieve our goal – the total satisfaction of our guests. You may rest assured that your kind comments will be forwarded to each member of our staff.

We hope to welcome you again at Red Level.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alcala, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 13, 2014

fabulous stay amazing staff nothing too much trouble loved the hot tub perfect adults only area the stay was perfect in every way . Breakfast on the terrace was perfect my only regreat is that i couldnt spend longer maybe next time i can make it a holiday i do hope so.some nice little places to eat in alcala if you fancy a snack however the hotel food is excellent.Welcome drink nice touch and a drink on leaving . red level I think is fabulous

Room Tip: ground floor extended balcony amazing
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 144mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this review, June 14, 2014
Dear 144mac,

Thank you so much for taking your time and write this nice review regarding your recent stay at Red Level.

It is a real pleasure to read that you have enjoyed your stay with us and that our staff provide you the service that you were expecting.

We all work hard to succed our guest expectations and we are really delighted to see that we achieve it with you.

We are looking forward to welcome you one more time at Red Level.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 5, 2014 via mobile

Our recent third visit was the best yet. Red Level staff are wonderful, food was excellent at the restaurants we visited, and we will certainly be back next year all being well.

Our only negative comments concern the selfishness of certain fellow guests. Smoking is permitted anywhere around the red level pool, and if you are unlucky to be on a Bali Bed near a cigar chain smoker it can make for a less pleasant day. I wonder if part of the pool area could be designated for non-smokers?

There are also some guests for whom a holiday would be incomplete, even at the pool side, without repeated and urgent mobile phone conversations carried out at high volume. Sometimes the offenders walk away from their own group, perhaps to spare them the noise, and stand near others! Perhaps the pool could be designated a mobile phone free zone!

But these are relatively minor matters. If you want peace, comfort and to be pampered by friendly, helpful but unobtrusive staff, this is the place to be!

Stayed March 2014
Helpful?
3 Thank Marnomjamrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this review, June 14, 2014
Dear Marnomjamrob.

Thank you for taking some of your valuable time to share your kind comments about Red Level.

We are delighted to know that our facilities and service exceeded your expectations, as all of our team works every day to offer unforgettable experiences to our guests.

We are looking forward to welcoming you again at Tenerife.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 3, 2014 via mobile

From the moment of arrival we were made to feel special. This part of the gran melia complex is quiet, sophisticated and discreet luxury. No bling, just modern, beautifully designed and perfectly executed. Surprisingly all the following were included; nespresso machine in the room, free tea/coffee all day by the pool, robes and slippers, 2 hr session at the spa (gorgeous), exercise and special interest classes, personal trainer session in gym, use of gym any time, fresh fruit and smoothie cocktail brought to you around the pool, as much sun cream, towels and bottles of water that you need. Oh and they will run your jacuzzi bubble bath and lay with flowers for you (also no charge). Breakfast choice of buffet and cooked eggs to your taste. Delicious and imaginative (and mostly healthy). Gorgeous room, lounge and dining area, balcony and jacuzzi bath with good privacy on balcony. Infinity pool is as per your dreams. We will be back.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank Themastersexplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this review, June 14, 2014
Dear Themastersexplorers,

Thank you for the time you have taken to write such an excellent review of Red Level, as well as for choosing us for your last holiday at Tenerife.

We are delighted to know that you have spent a lovely holiday with us and that you have enjoyed our facilities and the service our team offers. Your comments about our breakfast, gym, infinity pool and spa are highly appreciated, as it is a pleasure for us to know that you enjoyed all the facilities.

We are looking forward to welcome you one more time at Red Level.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

Spent a blissful week at red level at the Gran Melia Palacio in early March. Everything about the experience was first class, lovely room (we were upgraded when we arrived), fantastic service, beautifully maintained grounds, great facilities and lovely meals. The staff were all very friendly, helpful and attentive. The hotel was quite magnificent and beautifully designed.

As the hotel was so good we spent most of the time using the faciities with occasional forays into the nearby village for an afternoon beer and one afternoon walked along the coast to Los Gigantes.

We booked the bed and breakfast option and were given 20 euros a day spending money for meals, drinks etc as part of the package. We were also given a free pass for a visit to the spa facilities and spent a lovely couple of hours experiencing all the water features. We went daily to the free yoga or pilates sessions and also made use of the gym. The free bar happy hour was lovely and a perfect end to the afternoon - sipping pink cava watching the sun go down.

Also worth mentioning that I particularly appreciated the lovely Clarins toiletries that were regularly topped up.

I would absolutely recommend this hotel and in particular the red level experience if you want a little touch of luxury and relaxation.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ChristineBJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Gerente at RedLevel at Gran Melia Palacio de Isora, responded to this review, June 14, 2014
Dear ChristineBJersey.

Thank you for taking some of your valuable time to share your kind comments about our Red Level.

We are delighted to know that our facilities and service exceeded your expectations, as all of our team works every day to offer unforgettable experiences to our guests.

We are looking forward to welcoming you again at Tenerife.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

We had booked at the main Gran Melia hotel but once we got there we decided to upgrade to the Red Level boutique hotel located within the complex. Superb service - the staff couldn't have been nicer. Very relaxed and exclusive pool area. Stylish terrace bar for meals including a la carte breakfast. Nice touch of happy hour each evening of tapas and drinks.

The only mistake that we made was booking half-board. we only had an evening meal at the allocated diners once so lost out there. The small town of Alcala nearby is nothing special but on the main road near the hotel is great little family bar called Sun Bean. great chilled atmosphere, great value food and amazing baraccitas - coffee liquors.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vince G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Goti, Director General at RedLevel at Gran Melia Palacio de Isora, responded to this review, April 26, 2014
Dear VinceG,

It is very gratifying that all our clients can express their experience especially when they are as postive as yours. It encourages us to continue to give the service you expect and deserve. I apoligize for you not being able to enjoy all of our restaurants in the hotel.

Thank you once again for taking your time to share your point of view. It will be a pleasure to welcome you back to Red Level.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about RedLevel at Gran Melia Palacio de Isora

Property: RedLevel at Gran Melia Palacio de Isora
Address: Calle La Costa s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Alcala
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — RedLevel at Gran Melia Palacio de Isora 5*
Number of rooms: 90
Official Description (provided by the hotel):
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience. ... more   less 
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Also Known As:
RedLevel At Gran Melia Palacio De Isora Guia De Isora, Tenerife

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