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“Dreadful food in Market Place and staff say Yes”

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RedLevel at Gran Melia Palacio de Isora
Ranked #1 of 2 Hotels in Alcala
Certificate of Excellence
Belfast
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Dreadful food in Market Place and staff say Yes”
Reviewed June 27, 2012

Stayed a week in the resort, beautiful place but soulless. Feeding time at the zoo for breakfast and more classes than Indian society when it comes to reserved seating at special tables, loungers at the pool and dedicated services. But worst of all was lunch in the Market Place, rubber chicken, limp salad and cold chips. I told the staff it was dreadful but they smiled and said thank you.

Room Tip: Pay more, hard beds!
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  • Stayed April 2012, traveled with family
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2 Thank Globalexpress5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Madrid, Spain
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 28, 2012

We booked the most expensive room (outside the villas) in the red level and it was not worth it. To start, the sea view is a pool view and the two hours open bar was one hour open bar (not what they announce in the website and publicity), the service, bad, you ask the so called "butler" to prepare the jacuzzi two hours before and he tells you he does not have time, the villas come first! the complementary water, only the first day, they say they clean your shoes if you put them outside your door but you have to call to ask for it, and so on and so on.
Don't put a foot on the other side of the redlevel, it is scary, massive hotel full of people, horrible
JRed level is ust a pretentious hotel, pretending to be luxurious.
We are Spanish and on top of it, we found the restaurant at the red level is specialised in...FONDUE! at 40€ each.
Not going back for sure.

  • Stayed March 2012, traveled as a couple
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Helpful?
5 Thank IngridfromMadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, UK
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 22, 2012

Hotel is beautiful. Red level service very good - plenty of space around pool, staff very attentive. Free happy hour only 1 hour not 2 hours as per website. Hotel Restaurants okay but not great for the prices charged and almost all outdoors - which in march makes them rather chilly at night!

Alcala small village with a few restaurants and bars - toni's on main street much better than it looks, fish in Escondido good and a few other local bars. Good frequent bus service to Los gigantes and into playas de Americas but quite a way a way

  • Stayed March 2012
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Helpful?
Thank Babyboo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed March 16, 2012

We have stayed at this hotel twice now. Both times in the Red Level area, which if you're a couple I would highly recommend. The first time was in an Ocean view room with a whirlpool. I would suggest asking for the highest level as this would be more private. The terrace rooms, which are the more expensive ones I feel lack privacy as people can look down on you from the levels up, and can be looked into from people passing.
This time as it was our Silver wedding anniversary, my husband treated us to a week in a villa. Wow, a different world, own pool, breakfast brought to you in the mornings with your choice of papers, and a free mini-bar too-we felt so pampered and spoilt.
It has been one of the best weeks holidays ever, even better some of the Caribbean islands we have visited. The Butlers (which you get with any Red Level room) are so attentive and have made our holiday so special-so a special thank you to Roberto, Jose, and John & Alexandro. They couldn’t have done enough for us, especially in light that I have mobility problems-they took us to dinner on one of the golf buggies.
I had a few massages by Carolina, which were excellent-right up there on top 3 masseuses ever. I also must mention Imma the hairdresser who did my hair so beautifully for our silver anniversary meal. If you are on Red Level you get a voucher to have a visit to the water spa, which is lovely and worth a visit, although without the voucher I probably wouldn’t have paid the £30 per person to go.
I used to say I never went back to hotels a 2nd time, but since we found this gem of a hotel we will be booking again for next year. As a previous contributor said, go to their own website to book, as they guarantee to have the lowest prices or will refund you the difference.

Room Tip: Ask for a room on the 3rd floor for privacy
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  • Stayed March 2012, traveled as a couple
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Helpful?
3 Thank travelbunny666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 16, 2012

I have just returned from a short break at the Palacio De Isora in Tenerife and I must say it was one of the best holidays I can remember having. I chose Red Level for the first time and was not disappointed. The area they use for Red Level is very nice, well away from the main hotel block and it certaibly gives you the feeling that you are a special customer. Breakfast was great with the 'a la carte' egg menu something very special. Drink prices were also very good as well and the general evening entertainment being of a high quality. The staff were outstanding always exceptionally helpful.

My only word of caution - I booked through the Melia Sol website (much cheaper than the packages put together by UK travel companies; half the price) and chose a ocean view room. Actually when I arrived I was told it was a partial ocean view. After talking this through with the manger she sorted out a proper ocean view room on the front. The website is quite misleading so beware.

Without doubt one of the best hotels in the Canaries!!!

Room Tip: Make sure you book an ocean view not partial ocean view. You can tell as all proper ocean view rooms...
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  • Stayed February 2012, traveled solo
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Helpful?
8 Thank NeilRafferty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 23, 2011

The red level service is exceptional. On arrival staff take time to personally escort you around the hotel, introducing you to the breadth of its services and handle any questions you may have. The Red level is exclusive and you are made to feel that you are exclusive. Rooms are beautifully presented and everything from the dressing gowns to the soap is of the highest quality. The hotel offers beautiful sea views and gardens. The cuisine at the red level restaurant is close to michelin standard and superior to all other restaurants on offer, I would swerve the 'grill option' although the standard self service restaurant that serves the whole of the hotel complex should not be missed.

Room Tip: opt for a demi suite quite often the cost will include half board which made the stay even better va...
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  • Stayed October 2011, traveled as a couple
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Helpful?
5 Thank steveking57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 19, 2011

We were here celebrating a friends 50th birthday week. the red level experience made it that little bit special. The service was excellent, very professional making us feel relaxed. The accommodation, with own balcony was finished to a high standard and room service was efficient and prompt. We booked a Balinese bed by the pool every day, drinks were bought to us and fresh fruit mid morning for refreshments, a light lunch and drinks served in the red level lounge and seaview balcony. The red level area adult area is just what it says.......adult, peaceful and calm, although it was nice to be able to use the whole of the hotels facilities (all of it a high standard) it was a lovely to head back to the Red level retreat .The beauty of the red level is definitely one to upgrade to if you are looking for a bit of luxury. There are some great restaurants on site to choose from we only left the hotel once...just because we thought we had better make the effort to see the surrounding area, but everything you need is here. we weren't very impressed with the Calima restaurant as although the food was OK! the prices were not!!! otherwise a great variation offering alot of choice. The evening entertainment in the Theatre was brilliant with professional entertainment from Queen, 60's, Robbie Williams, fashion shows and lots of other things ( not karaoke type sing alongs but very professional and entertaining). If you get the chance go have a funny hour on the segways and go off roading....it was such a laugh. if you want to pamper yourself go to the spa it is wonderful experience...such choice and so relaxing...highly recommended.
There were no negatives to our week...we were made to feel very special and the red level team are very good at it too. we would highly recommend the red level for couples and a grown-up adult time out experience.

Room Tip: We got to look around one of the villas being upgraded with private pools....they were loovvvellly...
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  • Stayed March 2011, traveled as a couple
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Helpful?
1 Thank McDiggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about RedLevel at Gran Melia Palacio de Isora

Property: RedLevel at Gran Melia Palacio de Isora
Address: Calle La Costa s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Alcala
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — RedLevel at Gran Melia Palacio de Isora 5*
Number of rooms: 90
Official Description (provided by the hotel):
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience. ... more   less 
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Also Known As:
RedLevel At Gran Melia Palacio De Isora Guia De Isora, Tenerife

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