Everyone makes mistakes. It is how you handle the situation that seperates the poor from the best.
After calling, confirming payment for 2 rooms 1 month prior to arrival date, e-mailing up and down and promoting the guesthouse for friends we haven't seen in 6 years (who stayed by the way), we arrived to a BB that does not have our booking, arrival only for the next day.
The owner's first reaction over the telephone "We will refund you!" ...ok....and where are we supposed to sleep tonight? The husband, which was slightly lost as it is obviously not his company, was very pleasant and tried to assist as much as possible. His wife (Owner), who arrived 40 minutes later, should still learn how to communicate with guests and her customer service skills are non-existent. After more than an hour (by then the wedding reception has started already) they found an alternative BB which, after a long debate they paid for.
I was refunded my full amount within 30 minutes after leaving the Manor. The husband offered to drop the keys to the BB at the wedding venue. This was a nice touch.
- Official Description (provided by the hotel):
- Rustic Manor situated in the peaceful southern suburb of Tokai, Cape Town, is a delightful 3 star graded bed and breakfast establishment which offers you a self catering facility in your apartment. Each apartment is luxuriously and individually furnished with its own garden entrance and safe off street parking. Rustic Manor is strategically close to Westlake Business Park, the American Embassy and Retreat Industrial, making the accommodation an obvious choice for corporate visitors. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Priceline and Cheap Tickets so you can book your Rustic Manor Bed and Breakfast reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Rustic Manor Bed And Breakfast Cape Town/Tokai, South Africa