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“Poor Owner / Guest assistance”

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Rustic Manor Bed and Breakfast
Ranked #5 of 9 Tokai B&B and Inns
Certificate of Excellence
Reviewed February 26, 2014

Everyone makes mistakes. It is how you handle the situation that seperates the poor from the best.

After calling, confirming payment for 2 rooms 1 month prior to arrival date, e-mailing up and down and promoting the guesthouse for friends we haven't seen in 6 years (who stayed by the way), we arrived to a BB that does not have our booking, arrival only for the next day.
The owner's first reaction over the telephone "We will refund you!" ...ok....and where are we supposed to sleep tonight? The husband, which was slightly lost as it is obviously not his company, was very pleasant and tried to assist as much as possible. His wife (Owner), who arrived 40 minutes later, should still learn how to communicate with guests and her customer service skills are non-existent. After more than an hour (by then the wedding reception has started already) they found an alternative BB which, after a long debate they paid for.
I was refunded my full amount within 30 minutes after leaving the Manor. The husband offered to drop the keys to the BB at the wedding venue. This was a nice touch.
Thank you!!!
<br />

Stayed: February 2014, traveled with friends
1  Thank Hotchefs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 - 54 of 54 reviews

Reviewed December 9, 2013

Service was nice and the hostess was very friendly and accommodating.
Lovely garden and breakfast area. Delicious, well prepared breakfast - cereal, juice tea, coffee. Great atmosphere. Enjoyed my stay.

  • Stayed: November 2013, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank Koron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2013

Visited CT for a wedding. Our three nights at Rustic Manor were just perfect. Comfortable accommodation and scrumptious breakfast. Angela is a perfect hostess and her dogs a delight. Will return and recommend the B&B,

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Rosemary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Well positioned bed and breakfast facility that makes it ideal for business and leisure visits. We were well received by our friendly host and all facilities were explained and information supplied about restaurants and attractions. Rooms are very neat and well appointed with small kitchenette if needed. We thoroughly enjoyed our stay and will certainly recommend it to friends and fellow travellers. Thank you for a lovely stay.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Mabalingwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rustic Manor Bed and Breakfast

Address: 17 Perth Road, Tokai 7945, South Africa
Location: South Africa > Western Cape > Cape Town > Tokai
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette
Hotel Style:
Ranked #5 of 9 B&Bs / Inns in Tokai
Price Range: $67 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rustic Manor Bed and Breakfast 3.5*
Number of rooms: 4
Official Description (provided by the hotel):
Rustic Manor situated in the peaceful southern suburb of Tokai, Cape Town, is a delightful 3 star graded bed and breakfast establishment which offers you a self catering facility in your apartment. Each apartment is luxuriously and individually furnished with its own garden entrance and safe off street parking. Rustic Manor is strategically close to Westlake Business Park, the American Embassy and Retreat Industrial, making the accommodation an obvious choice for corporate visitors. ... more   less 
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Also Known As:
Rustic Manor Bed And Breakfast Cape Town/Tokai, South Africa

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