We stayed here for a weekend, using a voucher and I must say I was completely and utterly astonished people would pay the asking price to stay here. I have seen other reviews on this place and we were 'fortunate' to have been 'upgraded' but I use these terms very loosely- it looked like stepping back in time, fittings & drawers were rotting, it had been raining for some time before, and water had pooled in the dining area next to a sliding door, we arrived and the TV was missing and there was no phone available to contact the front desk, nor was there anyone at the front desk, there is no free wi-fi as they advertise, there was only half a roll of toilet paper available to last us two days.... and the service was terrible- the place was putrid- there were splashes of tomato sauce that hadn't been cleaned off the window next to the sink, food was still stuck to some of the plates, the place had a bug infestation but the only treatment made available was the 'insect bomb' which requires you to vacate the place for 3 hours, breakfast was made available but when we got there there was only 1 girl running the show and she struggled to keep up with the demand, the BBQ looked like it hadn't been cleaned in a while, and the TV (when we finally got it) was situated in a room with a chair that could only fit 2 people in a place that was designed to fit 4, and you can only get 2-3 channels working on it.... Oh and the 'food and wine hamper' wasnt a hamper at all and it didnt contain 'food' rather it was a box of chocolates, a packet of biscuits and a bottle of merlot from Aldis- all of which was pretty useless for 2 diabetics.... Overall a really dissappointing experience.... I'm still kicking myself I paid for flights to get up there, I would have had a better time at home and I could have spent my money better elsewhere! Please don't make the same mistake I did!
- Official Description (provided by the hotel):
- Under New Management and Refurbished.Set in 200 acres at the foot of the Watagan Mountains, Hunter Valley Retreat is a Country Escape away from the hustle and bustle of city life.Clean and friendly with crisp white sheets, T.V's, Fridges and everything you need for a comfortable affordable stay, just 90 minutes from Sydney and 25 minutes from the Vineyards. ... more less
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