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“Amazing property, staff, experience”

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Four Seasons Resort Chiang Mai
Ranked #1 of 19 Hotels in Mae Rim
Certificate of Excellence
New York City, New York
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Amazing property, staff, experience”
5 of 5 bubbles Reviewed January 22, 2014

We visited in Nov. 2013, and had a wonderful experience. It is expensive, but worth the money. The pool areas are awesome. We got to meet the resident water buffalos. Staff were very friendly and accommodating, letting us check-in early and check-out late. We used the bicycles, pool, and steam rooms. All were great.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyLawNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, Manager at Four Seasons Resort Chiang Mai, responded to this review, February 7, 2014
Dear LadyLawNYC,

Thank you for staying with us during your trip to Thailand and letting us know about your experience. I am very happy to see that you were able to enjoy so many of the activities that we have around the resort. I do hope that you will be able to return to see us and Tong & Tune (Our Resident Water Buffalos) again in the future.

All the best,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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970 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Vancouver, BC
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 18, 2014 via mobile

During our recent trip to Chiang Mai I decided to treat my partner to a night a the hotel for his 50th birthday. It is truly an oasis. The attention to detail in the design, maintenance, staffing is absolutely first class. On arrival Kwan at reception was so welcoming and gracious (and continued to be during our stay). The dining was exceptional. We attended a buffet Thai dinner - delicious!! Thank you Dee for being so attentive at lunch and dinner. The cocktail party reception was something we have never had at any other hotel! It was an excellent opportunity to meet staff and management and other guests. We really enjoyed walking around the resort - looking at the rice ponds, gardens, art, flowers...our cameras were busy. We were very sad when it was time to leave.
One little criticism - charging extra for high speed internet. It's free everywhere else - even in cheap hotels which this is not. Slow internet is free but it is like dial-up....

Stayed January 2014, traveled as a couple
Helpful?
Thank DeanoVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, Manager at Four Seasons Resort Chiang Mai, responded to this review, January 21, 2014
Dear DeanoVancouver,

I wanted to write and thank you very much for staying with us on your recent trip to Chiang Mai. I am happy to see that Kwan & Dee both took very good care of you in both of their respective areas. I hope that you have been able to share all of the great pictures that you took while you were here with all of your friends and family.

I also wanted to thank you for your feedback on the internet in the resort. We are always looking to improve our service in the resort and will be looking into this matter.

I know you brought your partner here for his birthday and we hope to see you back for yours on the next trip to Chiang Mai.

All the best and Happy New Year!

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

We held our small wedding at this property in November 2013 and from the moment we arrived we felt like we'd died and gone to heaven. The staff, the setting, and the thought that went into every aspect of our stay including the wedding were beyond what we could ever have dreamed of.

The event planning process was easy and they brought to life everything we'd hoped for and more. Our guests were treated like royalty and were all blown away by the spectacular property and the attention to detail of the staff hosting them. It felt like we had the property to ourselves!

We've stayed in luxury hotels all around the world and we've never experienced anything that matched The Four Seasons Chiang Mai.

The location is a pleasant 30-40 minute drive from the town centre, but we found that after we'd used the free shuttle to visit the town once we were happy to just spend the rest of the time taking advantage of the stunning property.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabrielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, Manager at Four Seasons Resort Chiang Mai, responded to this review, January 21, 2014
Dear Gabrielle W,

Congratulations to you both again!! We were so happy to be part of your special day and are all so happy that you really had the time of your life for your wedding day! We appriciate all of your kind comments in your review and hoep that we get to see you on one of your future Anniversary trips soon.

Wishing you a Happy & Health 2014 and all the best from us here in Chiang Mai!

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta de Mita, Mexico
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 9, 2014

This hotel has a beautiful setting with spacious rooms and quality furniture and linens. The staff called us by name from arrival to departure. We took advantage of their private dinner in the rice barn and it was a fantastic experience. We planned the menu with the chef who assured us that one meal would have absolutely no fish, shellfish, fish oil, or oyster sauce since there was an issue of severe allergies. We had one Asian meal and one Western; both were excellent. The evening ended with us making wishes and releasing lighted lanterns into the dark and starry sky. As we were departing, we were presented with the floral arrangement of over 30 large pink rose buds. A lovely dinner to start off the new year!

Room Tip: Our perception is all the rooms are good.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eli123499443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, Manager at Four Seasons Resort Chiang Mai, responded to this review, January 21, 2014
Dear eli123499443,

Happy New Year to you and your family! Thank you so much for staying with us on your recent trip to Chiang Mai. I am very happy to see that the Chef and team were able to make some very memorable experiences for you while on your visit.

I do hope that you enjoyed the rest of your trip in Thailand and will come back to see us again very soon!

All the best,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 of 5 bubbles Reviewed January 8, 2014

We had the best experience starting from the moment we arrived. There are many things to do and see in Chiang Mai but you never want to leave this resort - it is paradise! The property is gorgeous - you can see the mountains while you're at either of the amazing restaurants or pools. The spa has extremely skilled staff and it smells amazing, with great music and relaxing ambiance. The entire staff is caring and they make it a point to remember your preferences and tastes. As soon as we arrived, KK greeted us very hospitably, Fay and Tree helped us every morning and afternoon with our meals so we could eat before any expeditions outside the property, and it was so nice that JJ sat down with us and walk through potential itineraries around Chiang Mai. Other highlights included a beautiful and spacious room and morning yoga was available right off the lagoon.
This is the best place ever and we would highly recommend it for anyone looking to have a wonderful and relaxing time while being close to exciting excursions around Chiang Mai (elephants, biking, cooking schools, night market, etc).
We hope to return soon.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tdfeldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, Manager at Four Seasons Resort Chiang Mai, responded to this review, January 21, 2014
Dear tdfeldman,

I am so pleased to see that you enjoyed your stay with us on your recent trip to Chiang Mai! It is very important to us that you enjoy your vacation and the entire team will be happy to hear that you did. Thank you very much for recognizing so many of our staff members in your comments.

I do hope that we will have the pleasure of having you with us here in the North of Thailand in the not so distance furutre once again.

All the best,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Robina, Australia
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

I have been in the most luxury and stunning hotel resort all around the world but this one is more than a simply hotel/resort! No words can describe the atmosphere, the location, the kindness of the staff and the quality of food. Everything but really everything is amazing. The second pool next to the spa is beautiful, quiet and magic.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariodambrosio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TitiyaChooto, General Manager at Four Seasons Resort Chiang Mai, responded to this review, January 8, 2014
Dear Mariodambrosio,

I am delighted that you enjoyed yourselves and had a wonderful time during your visit to Chiang Mai, and shall pass on your words of appreciation to my team who will be glad to know that their services have been well received.

Thank you very much for having chosen to stay at Four Seasons Resort Chiang Mai, and we look forward to seeing you again in the not too distant future.

With best wishes,

Titiya Chooto
General Manager
Four Seasons Resort Chiang Mai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

I stayed at the FS Chiang Mai from 12/24/13 to 12/29/13. I was originally planning to stay at the Dhara Devi but because it had recently left the Mandarin Oriental family, I decided the FS Chiang Mai would be a safer bet. Given that the plaudits of the hotel are widely discussed in previous reviews, I will focus on the negatives:

1. Location. The hotel is a 45 minute drive from downtown Chiang Mai and a very long drive from many of the sites in the Chiang Mai area, including the downtown, Doi Suthep, Doi Inthanon, various elephant camps. It became incredibly tiresome to sit in vans or cars travelling to the various sites.
2. Language issues. While the staff was very friendly, their command of English was not up to speed in my opinion.
3. Excursions. The advertised time in the car for various excursions was dramatically underestimated - this may have been a function of heavy traffic in December but nonetheless was very disappointing. The price of many of the excursions is obscene, even by Four Seasons standards. I was not appreciative of the blatant attempts to take advantage of westerner's pocket books by charging western prices for eastern services - for example, the cooking school sponsored by the hotel is literally 4x the price of the Thai Cookery School in town, which is rated very highly on TripAdvisor. Typically I find that FS prices are 1.5-2x the prices outside the hotel, which is understandable for the convenience, quality and added service.
4. Concierge. The concierge did not get back to us on a whole host of requests. Literally no response. We had to proactively reengage in order to proceed on our requests.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rattner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TitiyaChooto, General Manager at Four Seasons Resort Chiang Mai, responded to this review, January 8, 2014
Dear Rattner,

I would like to thank you very much for having chosen to stay at Four Seasons Resort Chiang Mai, and also for your candid and constructive feedback which I very much appreciate.

I am very concerned regarding the language and service issues that you have raised, and have already addressed these with my team in our continuous efforts to improve and maintain the high level of service standards to our guests. With regard to our pricing, I have also noted your concern which we shall certainly take into consideration when we next review our prices.

In respect of our location, we are indeed about 45 minutes' drive away from the city centre, which under normal circumstances provides our guests with an opportunity to "get away from it all" and a peaceful rest amongst the tranquil valley of Mae Rim. Unfortunately during the Christmas/New Year period, Chiang Mai is the most popular place visited by Thais from all over the country, most of whom come by car or fly and hire local vans, to experience the cold weather (for Thailand) and enjoy the long festive break. Consequently the city is often locked in a traffic jam, especially for places of interest. We do our best to avoid any delay or prepare our guests accordingly wherever possible. Please accept my apologies for the inconvenience and delay during your sojourns out of the resort.

Nevertheless I sincerely hope that you still enjoyed your visit to Chiang Mai.and once again I am very sorry for the disappointment you experienced during your stay.

With best wishes,

Titiya Chooto
General Manager
Four Seasons Resort Chiang Mai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Chiang Mai

Property: Four Seasons Resort Chiang Mai
Address: 502 Moo 1, Mae Rim-Samoeng Old Road | Chiang Mai, Mae Rim 50180, Thailand
Phone Number:
Location: Thailand > Chiang Mai Province > Mae Rim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Mae Rim
#1 Romantic Hotel in Mae Rim
#1 Top resorts Hotel in Mae Rim
#1 Luxury Hotel in Mae Rim
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Chiang Mai 5*
Number of rooms: 98
Official Description (provided by the hotel):
Nestling the majestic Mae Rim Valley, Four Seasons Resort Chiang Mai features refined local Lanna Kingdom culture and contemporary designer-enriched Pavilions with stunning views of terraced rice fields and misty mountains beyond. Minutes from the historic city of Chiang Mai, the resort is a perfect springboard for discovering the Northern region's most glittering heritage sites and colourful contemporary life. Explore the resort's lush tropical grounds to discover intriguing insights into the exotic local flora and fauna. Tick off atmospheric ancestral shrines, rice fields and beloved water buffaloes. Discover local flavours and original cocktails, especially those created by world-renown mixologist Javier de la Muelas. Add another talent to your repertoire at the resort's acclaimed Thai cooking school and feel the world from different perspectives at The Spa. ... more   less 
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Also Known As:
Four Seasons Resort Chiang Mai Hotel Mae Rim
4 Seasons Resort Chiang Mai
Four Seasons Chiang Mai
Four Seasons Thailand
Chiang Mai Four Seasons
Four Seasons Resort Chiang Mai Chiang Mai Province, Thailand

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