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“Sweet serenity”

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Suansawan Resort Chiang Mai
Ranked #7 of 19 Hotels in Mae Rim
Reviewed October 1, 2013

Although this hotel is a 30 minute drive from the city centre, it is situated in a beautiful part of Chiang Mai in the luscious green hills on Mae Rim. There are still many attractions in the district though (Orchid & butterfly farms, series of animal shows, ziplining, waterfall, ATV etc,). We stayed in a standard garden room and it was quiet well equiped for a basic room. The bed was hard, however you will find that most beds are in Thailand. You get complimentary coffee, tea and water and a good variety of things to purchase in the mini bar. One annoying thing was that every time you took the room key card out all power would go out, including the fridge! The premises has a lot of cool activities for guests such as; riding the swan boat in the lake, fishing, fish feeding (donations go to local orphanage), sauna, 2 pools, free bicycle hire and scooter hire. Every single staff member there was extremely lovely (however I honestly believe this is a trait of people from Chiang Mai). Taxi to the airport/city is 600bht. The restaurant food was perfect and reasonably priced. I really enjoyed my time at Away and will most definetly be recommending it to others.

Room Tip: If your planing on doing a lot of exploring just go with a standard room, they are sufficient enough...
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  • Stayed: September 2013, traveled as a couple
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1  Thank Koota90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Owner at Suansawan Resort Chiang Mai, responded to this reviewResponded October 7, 2013

We are pleased that you enjoyed your stay with us. The refrigerators in all rooms should still function with the energy saver removed so I will have the room type that you stayed in checked. Many of our upgraded rooms have softer mattresses but in Thailand it is always a compromise catering for both local and Western guest preferences. Thank you for choosing our resort and thank you of the review. We appreciate it.

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72 - 78 of 201 reviews

Reviewed August 26, 2013

Generally the hotel is nice.. Clean overall.. But the housekeeping doesn't clean up the room hotel standard.. Entire stay my room sink and floor wasn't swept.. We never tried the hotel food! Please set your alarm even after asking for wake up call or else you will miss the flight.. Staffs are nice but can be a little trouble when speaking in English..

  • Stayed: August 2013, traveled as a couple
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Thank Jini1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Owner at Suansawan Resort Chiang Mai, responded to this reviewResponded September 4, 2013

I apologise that you found our housekeeping did not meet your expectations. I was surprised because we have put a lot of effort into improvements and both internal and external audits have found a improvement in quality. I therefore interviewed the staff who looked after your room. They said that in order not to disturb you unduly on a day you were using the room they kept the sweeping to a minimum. We have retrained them on the need to keep the standard high at all times unless there is a direct request from the guest. I am sorry that this error spoiled your stay with us.

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Reviewed August 23, 2013

My husband and I stayed here for a week and we did enjoy the tranquility and quietness, having the pools basically to ourselves was lovely as there was only one or two other guests at the time we were there. Our room was gorgeous, the huge jacuzzi was a very nice touch except it took a long time to fill and got cold too quick. The bed was lovely and the overall rating of the room was a ten.
The negative was the restaurant, buffet breakfast was included but was limited and not consistent. The menu was too limited and overpriced. A new chef may be the go.

We did meet the owners and their children and spent some time chatting to them.

I would propose that Peter add a small convenience store and re look at the menu. If you had three or four villas occupied yet no one at at the resorts restaurant I would find out why. Maybe a special menu slipped under the door at an affordable cost and and excitement to it. Make the guests feel as though you know what that special touch is that will ensure repeat business.

Unfortunately there is no excuse for a green pool , the upstairs pool. And upon informing the owner that it needed salt , there seemed to be no urgency to add this immediately.
Overall we enjoyed ourselves but the ongoing drama of trying to find food to eat was tiresome and frustrating.

Tan and Ric
World travellers

Room Tip: Pay the extra for a spa suite ....
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  • Stayed: August 2013, traveled as a couple
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1  Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Owner at Suansawan Resort Chiang Mai, responded to this reviewResponded August 25, 2013

Thank you for your review, I am pleased that you enjoyed your stay with us. i note your comments regarding the restaurant. The swimming pool problem was actually actioned within an hour, it just took time to have an effect, but the problem should not have occurred.

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Reviewed August 17, 2013

Lovely resort hotel, clean comfortable and best of all the small things, like slippers, gown and something you seldom see a DvD player in the room, then all the stuff you would expect, kettle, umbrella's pools towels really fantastic value for money. We never ate here so cant comment on that.
We made use of the large swimming pool and the well stocked library, which was another little extra that is seldom see theses days - Well done guy's!
We visited Mae Rim to see the attractions, really worth wile were The Queen Sirikit Botanical Gardens - you actually drive through it in your car, its huge, and there are several must stop places like the 12 green houses - absolutely fantastic! The Siam Orchid Gardens and the Insect zoo was also worth while, even though most of the displays were static.
Places to avoid are the snake shows where the poor creatures are kept in the most shocking conditions, and if you are anything of a conservationist ot naturalist Tiger kingdom is just a petting zoo, zero conservation in keeping Tigers in tiny cages so thousands of tourists can touch you every day - shocking especially if you have been to places like Jukani in South Africa www.jukani.co.za.

  • Stayed: August 2013, traveled as a couple
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1  Thank Magweba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Owner at Suansawan Resort Chiang Mai, responded to this reviewResponded August 22, 2013

Thank you for your review, I am very pleased that you enjoyed your stay. It is very gratifying to receive such reviews, they are appreciated.

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Reviewed August 6, 2013

We are leaving this morning, have stayed one week in the resort near the national park, for family activities good locations, we have been busy everyday. We have booked 2 deluxe rooms. 600 bht one way to go in taxi to city center. Restaurant is ok but never serves the same way from a day to another. Breakfast more then convenient. Unfortunatly as said before by others, quality of rooms and infrastructure doesn't match the price requested, compare to other resort in Thailande. We had barely hot water during our entire stay, some days we have none....not to have asked for several times...only 2 good shower in 1 week. Housekeeping never give same service, doesn't clean bathroom sink, sometimes they replace shampoo and soap, but most time forgot ! Pool conditions not optimal, should be cleaned every day. We recommend you do not prepaid, this way you have flexibility to leave if service and infrastructure is not at your convenience.....we did that mistake ! They need to check the room before you pay the check out and take taxi, even if you said you took nothing from minibar.....

A special thanks to the hotel driver...Tom.....we should be able to use him more. I don't understand why he pick you up at the airport and not able to bring you back day of departure, even if reserved.

Personal comments: we never see owner or management around, which will bring a lot to guests !

  • Stayed: August 2013, traveled with family
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4  Thank Erick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Owner at Suansawan Resort Chiang Mai, responded to this reviewResponded August 10, 2013

I am sorry that you had problems with your hot water. I know that an engineer went to repair it twice, but we did not know that the problem had continued. We will re-look at or procedures to prevent recurrence. I can assure you that the swimming pool is cleaned every day at 7am. It is wet season and windfall from the trees will sometimes enter the pool during the day.

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Reviewed June 7, 2013

was the one of very nice trip of mine, the place so peace and calm , was there on November and we did Yee Peng for Loy kratong Festival, such very great night I really love it, had so much fun with the groups and my kid there ... even just stayed only 1 night but hope someday will get a chance to visit there again. miss you..Away Saunsawan

  • Stayed: November 2012, traveled with friends
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Thank Watinee_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Owner at Suansawan Resort Chiang Mai, responded to this reviewResponded June 14, 2013

Thank you so much for your review, we really do appreciate it. We are very happy that you enjoyed your stay and we hope to see you again.

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Reviewed May 13, 2013

We had a great time in this hotel. We enjoyed our time here. The area is central to many attractions. And it was easy to plan trips from here because everything (accept the city) was very near. The staff was professional and very friendly. The resort is beautiful and the hotel rooms are spacious. The food was delicious also for vegetarians made ​​the cook delicious things. We went one day to Chiang May and it was 600 Baht with taxi.

  • Stayed: April 2013, traveled with family
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2  Thank Amsterdam1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at Suansawan Resort Chiang Mai, responded to this reviewResponded May 14, 2013

Thank you for your kind review. I am so pleased that you and your family enjoyed your stay with us.

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Additional Information about Suansawan Resort Chiang Mai

Address: 43/1 Moo 6, Mae Rim-Samoeng Road | Maeram Subdistrict, Mae Rim 50180, Thailand (Formerly Away Suansawan Chiang Mai)
Phone Number:
Location: Thailand > Chiang Mai Province > Mae Rim
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Mae Rim
#4 Luxury Hotel in Mae Rim
#5 Top resorts Hotel in Mae Rim
#5 Spa Hotel in Mae Rim
Price Range: $33 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Suansawan Resort Chiang Mai 4*
Number of rooms: 50
Official Description (provided by the hotel):
It is a relaxing, boutique, garden resort situated in the beautiful and tranquil Maerim Valley, a 30 minute drive from Chiang Mai International Airport and in the centre of the wide range of Chiang Mai's attractions. Offering a full range of recreational activities the facilities include two swimming pools, a beautiful Thai spa, a fitness centre, a sauna, and a lakeside relaxation sala with library These facilities are surrounded by the finest relaxation environment and nature. The resort features 47 understated rooms & villas in huge sub-tropical surroundings with approximately 1,000 trees, an impressive lake, 3 fishponds and many garden areas with relaxing garden salas. ... more   less 
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Also Known As:
Away Suansawan Centara Boutique Collection Hotel Mae Rim
Suansawan Resort Chiang Mai Chiang Mai Province, Thailand

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