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All reviews beach club baraka restaurant infinity pool buffet restaurant star hotel beautiful hotel separate shower a quiet residential area complimentary water mini bar per person per day half board relaxing break puerto banus sea view every evening few minutes walk
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Reviewed 3 weeks ago via mobile

This is our second visit to this hotel. The hotel is beautiful. The room is beautiful. The pools are beautiful. However the staff do not make you feel very welcome. The breakfast is lovely but we prefer to eat in the restaurants in Elviria. The reason for this is because there are some restaurants in Elviria where the food is what you expect from a 5 star hotel. The food in the hotel is what you would expect from an average restaurant. When you pay for a 5 star hotel you expect to be treated a little bit special but no chance at this hotel. I’d give it a 3, possibly 4 star on a good day. Will we be going again next year. Doubt it

Date of stay: September 2019
Trip type: Traveled as a couple
Thank 995janem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, RR.PP. at Hotel Vincci Seleccion Estrella Del Mar, responded to this reviewResponded 3 weeks ago

Dear 995janem,

Thank you for taking the time to leave your feedback about your recent stay in our beautiful hotel. We are so sorry to hear that, after a previous pleasant stay, your expectations have not been reached on this occasion.

We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement.

The majority of our guests who choose to stay with us leave great comments mentioning our professional and friendly staff. We are sorry that in your case you did not feel this way.

We remain at your entire disposal in case you decide to give us another chance. All the Vincci team will do the best to regain your trust.

Kindest regards,

Nuria Alcaraz
PP.RR. Vincci Selección Estrella del Mar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Second visit to the Estrella del Mar. Had a couple of issues on arrival - bath tub leaked, room v noisy, light not working however told there were no rooms worth moving to. Service needs work - maid walked in on me half naked without knocking despite no sign on the door. Staff v noisy and rushed in breakfast. Drinks menu limited and uninspiring. Pools ok, beach club v nice but expensive add-on considering how much you have already paid. Breakfast quality good, reception staff friendly.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Vincci Hoteles
Thank Excursion817377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, RR.PP. at Hotel Vincci Seleccion Estrella Del Mar, responded to this reviewResponded 3 weeks ago

Dear Excursion817377,

Thank you for choosing again Vincci Selección Estrella del mar during your stay in Marbella and thank you for sharing this review with us and the rest of the travelers.

We are sorry to hear that you were not satisfied with all our services this time and we apologize for any inconvenience caused. Do not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan

We sincerely hope that we have the chance to welcome you again.

Kindest regards,

Nuria Alcaraz
PP.RR.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We had a wonderful stay and my son had his wedding in the beach club. Overall everything was great but the inside bar wasn’t very big and it was difficult to sit and chat with family and friends. Outside lunch staff were very slow maybe another member would help them out

Room tip: The mini bar was extremely expensive.
Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Vincci Hoteles
Thank Navigate318166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, RR.PP. at Hotel Vincci Seleccion Estrella Del Mar, responded to this reviewResponded 3 weeks ago

Dear Navigate318166,

Thank you so much for choosing our hotel for your son's wedding and for taking the time to share this review through Tripadvisor.

We are very happy to hear that your stay was wonderful as special occasions are our favourite!

We sincerely appreciate your opinion as we believe that it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the complete guest satisfaction that we strive for.

We loved meeting you are and we hope to have another opportunity to welcome you back.

Kindest regards,

Nuria Alcaraz
PP.RR. Vincci Selección Estrella del Mar

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Reviewed 3 weeks ago

We booked this hotel thinking it was at the beach, but it is not at the beach. My wife had two Sangrias and she got really sick. I believe something was added to her drink. The staff is not very happy working there. I would not go if you are younger than 50. This is probably a good place if you are older and need peace and quiet. Extremely expensive for not being at the beach. Nachos = doritos. Do not order nachos. Wife and I went for our 10 year wedding anniversary. We did not feel special at the hotel. We should have probably worn a bright pink shirt so that the staff could at least acknowledge that we were there for our anniversary? Maybe a free bottle of wine? The hotel did not really offer anything special. Beautiful hotel. The grass is green, but I did not really feel welcomed there. I also believe I was overcharged. I booked the hotel using my credit card points, and in the end I had to pay more. Just not very clear and transparent.

Room tip: Accomodate based on the guest. If there is a couple there for honeymoon, maybe a free bottle of champaign?
Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Vincci Hoteles
1  Thank doniferreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Nice infrastructure as well as the staff,very nice all the time,good breakfast and the Baraka restaurant very classy and good food,liked the swimming pools.
The club is a expensive and don't think it was mentioned when i booked.

Room tip: swimming pool view
Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Vincci Hoteles
Thank moralesjuanmanuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, RR.PP. at Hotel Vincci Seleccion Estrella Del Mar, responded to this reviewResponded 3 weeks ago

Dear Mr. Moralesjuanmanuel,

Thank you very much for your recent stay and for the time you took writing your impressions about our hotel.

It is very satisfying to hear that you enjoyed a nice stay with us and thank you for your kind words regarding our facilities, good food as well as our friendly staff. We are constantly working on providing the best service for our guests, and we are glad to see that our attempts are recognized.

We also appreciate your comment regarding our Beach Club and we will take into consideration.

We hope you visit us again in the near future. All the Vincci team will be very pleased to welcome you back again.

Kindest regards,

Nuria Alcaraz
PP.RR. Vincci Selección Estrella del Mar

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