Room had fag ash all over the windowsill and a rotting cookie bag in the safe. Restaurant food was way below the standard Marco Pierre White would have accepted had he been there. It was just OK. I don't think he would accept OK. There was a power cut which was beyond the hotel's control but it mucked our morning around - which is why I never got to comment on the room cleanliness, because we were in a hurry to leave. I thought the note about the power cut under the door was a cop-out - and the power cut wasn't even mentioned when we left. It should have been because it meant we had to have a cold shower in a pitch black bathroom (no windows) - and a late breakfast. My final gripe is the layout. The lift and signage is very odd. We struggled to find our way around and once ended up with the lift depositing us outside, round the back into a cloud of cigarette smoke. On the plus side (!) some of the staff were lovely, including the receptionist when we arrived and the older lady waitressing in the restaurant in the evening. The beds were comfy and the cookies are a nice touch. The power cut was not the hotel's fault but it was handled badly and it was annoying that the note under the door felt the need to point out there would be no compensation. Very cheap. It wouldn't take much to make it a really premium experience but our experience was poor-to-average and I wouldn't stay there again unfortunately.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more less
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- Also Known As:
- Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
- Cadbury Hotel Health