I booked the hotel after finding the nearby Best Western was full on the dates I wanted. Having paid more than I would usually pay for a short break I was expecting something a little special, especially as it was a Hilton. I have to say I was disappointed. While I cannot fault the staff who were always helpful and polite, the extra thought and touches weren't there. To begin with our room for 3 (double bed and very uncomfortable sofa bed) was laid out for 2... 2 cups, 2 biscuit, 2 glasses, 2 bottles of water..... Already I was feeling unthought of. The problem was soon rectified by the friendly receptionist who also had to bring our bags due to the lack of porters. Our room was small for 3 people and there was only a shower not a bath which I hadn't realised when booking.
Breakfast was chaotic due to the fact that everything even the drinks and toast were self service. The toast had to be made yourself which went cold while waiting on the queue for the cooked breakfast. My elderly nan struggled to make her own drinks around a crowded table.
One of the main reasons I picked this hotel was because the spa looked impressive. I knew that it was separate from the hotel but hasn't anticipated the steep slope and subsequently long walk around the spa to access the lift... Not exactly disabled friendly. The lounge in the spa which serves a nice selection of food was also disappointing. We had to ask for a table to be cleared and the waitress didn't even offer to wipe it even though it was visibly dirty. The floor was filthy with food droppings etc... There were 2 staff and it wasn't particularly busy... However it was noisy, with children climbing all over the seats, and not exactly a place to relax before going in for a treatment.
The treatment area was lovely and the staff very friendly, particularly Stacey who performed our pedicures. Had we been going for a swim before or after it would have been very awkward for my disabled sister as the spa and pool are on different floors and quite a walk through public areas.
The evening meal in the hotel bar was lovely and we enjoyed this both nights of our 2 night stay.
Although the cleaners did the usual bed making and restocking.... Again there was only provisions for 2 i.e. not enough milk or an extra biscuit. The sink area hadn't been wiped either.
Overall.... This is an impressive looking hotel from the outside and in a lovely area close to Bristol and Weston. However I will not be returning due the poor value for money and lack if attention to detail.... Disappointing.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more less
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- Also Known As:
- Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
- Cadbury Hotel Health