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“Generic, bland and uninspiring 'Tapas'. Poor”

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Mezze's The Ship and Castle
Ranked #1 of 3 Congresbury B&B and Inns
Bristol, United Kingdom
Level 4 Contributor
36 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Generic, bland and uninspiring 'Tapas'. Poor”
Reviewed July 18, 2013

We had lunch here and the best thing presented to us were the duck rolls with Hoi Sin sauce, hardly what I would consider Mezze style food but tasty none the less. From there it goes down hill. Portions are far too large, and the food is almost entirely bland. Most of the menu consists of varying ingredients wrapped in filo pastry and deep fried in the same oil. This has the effect of merging the flavour of everything from chips to prawns into one dull homogenous taste. To elaborate further I would far rather have real Chorizo than buckets of cheap paprika flavoured sausage, I would rather five or six tasty and properly cooked king prawns than a plate full of overcooked shrimp. Quantity has overrun quality in every respect. I find it hard to believe that an established brand like this with two or three other outlets could get it so wrong. It is infuriating that they seem to believe that the modern restaurant goer would swallow this food as anything like authentic. This may have have been seen as acceptable in the 70's but it will not cut it in today's market. A real shame given the obvious investment that has been made in the building. I will not be visiting their other premises and if I were a betting man, (which I am,) I would bet the current guise of the Ship and Castle lasts no longer than another 18 months. Disappointing.

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
3 Thank Owen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (34)
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English first
Denia, Spain
Level 6 Contributor
399 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed July 11, 2013 via mobile

Having heard so much about the substantial investment made by the "Mezze Group", we diverted off the M5 to lunch here today. It is clear that many millions have been spent on the refits at the chain locations,what a shame that corners appear to have been cut in the most important area of all - the staff! All appeared to be extremely young and just going through the motions! When we entered we were not allowed to sit where we wanted, but where the staff wanted us to sit!
The food was not cheap and the menu was quite bland with no apparent daily specials (if there were, we were not offered any!)
Won't be rushing back !

Stayed July 2013, traveled with family
Helpful?
2 Thank grapow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Congresbury hotels

Puy-l'Eveque, France
Level 5 Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 24, 2013

Booked accommodation here because it was close to Bristol Airport and reviews on Booking.com suggested it was good. Initial reception experience poor; check in at the bar where staff could not find our reservation to begin with. Then asked us if we had booked for seven nights [only one had been reserved by us] then eventually found us. We had booked a "Luxury Suite" but this turned out to be no better than any average room at a budget hotel except that it was somewhat larger. Our luxury room boasted a miniscule wall mounted TV screen, tired décor and very poor lighting. It was impossible to read in bed and opening the curtains exposed you to all and sundry outside, as the room at virtually street level on a busy corner, was bereft of screening or even net curtains.
Our luxurious accommodation didn't even run to a toilet roll holder and the shower had major problems, the tray filling up to the point of overflow. To be fair there was a notice in the bathroom stating that this had been investigated but that nothing could be done about it!
We did eat there in the evening and whilst the food was fine then and the following morning [the inclusive full English Breakfast was very good] nobody seemed to be exerting any control and the performance of the staff seemed confused and shambolic.
It seemed to us that the emphasis was on the restaurant/pub with accommodation very much an after thought. We would not stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank grumpymikefrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 6 Contributor
117 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 13, 2013

Spent 1 night here while in the area on business first impressions were upon entering the bar was some of the kitchen staff were all sat on one of the tables chatting this is not a good first impression! My collegue and I approached the bar to be met by a staff member who was average no welcome or greeting just a very business like approach!

The rooms are tastefully decorated but are looking a little tired now we didnt eat at the pub as the menu looked a little to fussy I slept well because I have ear plugs my college complained on noise!

Breakfast was ok full english was fine but no toast or cereal were offered?? Also we asked for a second cup of tea to be told you may have 2 pots of tea but after that I have to charge you??? This is why your only getting an average and I will not be returning!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2013

We had previously visited the Ship & Castle last year and thought the Sunday lunch was superb and therefore for a birthday treat we decided to have lunch there again - what a disaster - our food order was taken - including a starter of olives. Our main course arrived with no sign of the olives. Three adults and a child had the Sunday roast but it looked more like a frozen dinner that you could buy in a supermarket, only two roast potatoes with a yorkshire pudding and three very thin small slices of beef. The portions of vegetables were totally inadequate. One guest ordered the Monkfish with prawns, and this was supplied with the princely number of 2 prawns. Once we had finished the main course, we were left waiting for 20 minutes or more, one of the party had to go and ask for the plates to be cleared and for the dessert menu. Upon receiving the dessert menu we decided that as the quality of lunch was so poor we wondered what the desserts would be like and decided not to risk it! Although the young staff tried very hard to be helpful there appeared to be a total lack of direction by senior staff. What a shame that this popular venue has gone downhill so fast.
Local Resident

Stayed June 2013, traveled with family
Helpful?
1 Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2013

Stayed one night at this hotel as my husband was working in the area. We were greeted by the bar man who was so friendly & made us feel extremely welcome. The food here was outstanding especially the tagine.
The room was very big & comfortable but did have quite a few stains on the carpet.
Breakfast in the morning was abit of a let down. It was included in the price of the stay, but we opted for the cheaper option, a bacon roll. However we were told if we wanted cereal, we would get charged extra? But if we had gone for the full English, this was more than the two added together. Not much common sense.
Other than that, a very pleasant stay.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hampshire_travelmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 26, 2013

First impressions of the hotel were good. The decor had a boutique feel to it and the hotel has obviously been recently refurbished with new bathroom fittings and carpets. The food in the restaurant was fantastic and the mezze menu was really delicious. The full English, which was included in the overall price, was good too. Staff were polite and helpful so you couldn't fault that.

However I got the impression that the main focus of the hotel was the restaurant and they had forgotten the basics like hot water for the shower, milk for the rooms, and general upkeep like replacing towels and tidying rooms.

We stayed for two nights because we were going to a wedding in Cheddar. On the morning of the wedding we discovered there was no hot water. I told a member of staff and they said it was because everyone had got up at once and that the tank had been drained. Frankly you don't expect this from a hotel, espically when you have somewhere important to be. They assured us they were looking into it, however after an hour or so, we had to give up and have a cold shower, which wasn't pleasant! The same thing happened the next day so we decided to ask for a refund. Other people in the hotel had experienced the same problem and they were asking for refunds at the same time! At first they tried to just gove us a £10 refund each, but we insisted they gave us more and in the end we got £25 each.

Generally it seemed like the hotel was quite disorganised. At breakfast time the waiter announced the chef had to go out and buy more eggs for breakfast. You would have thought on a bank holiday, they would be more prepared. Also on the second day we visited the ice cream parlour, only to be told we couldn't have a sundae because they didn't have any spoons! They also neglected to tidy our room. Considering it's meant to be a four star hotel, I expected them to replace the towels, make the bed, take away any rubbish etc, which they just didn't do.

Hopefully after this they will look into these problems. It's a real shame as it's actually got the makings of being a really lovely hotel, but having hot water and having your room cleaned is a basic essential that you expect, especially for a four star hotel.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lovemelovemyflares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mezze's The Ship and Castle

Property: Mezze's The Ship and Castle
Address: Ship & Castle High Street, Congresbury BS49 5JA, England
Location: United Kingdom > England > Somerset > Congresbury
Amenities:
Bar / Lounge Free Parking Restaurant Airport Transportation
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Congresbury
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mezze's The Ship and Castle 4*
Number of rooms: 6
Official Description (provided by the hotel):
Each restaurant serves a wide and interesting selection of Mezzés (tapas) for informal dining along with a well-balanced A La Carte menu, which has a scattering of old favourites. For pudding we have a range of delicious treats to tantalize your taste buds and even an ice-cream parlour. ... more   less 
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