Our family stayed eight days in the Guayana Eco Rsort. As it was high season, of course we paid a very, ..very high price. This five star resort , even member of the high-end reservation chain mr and mrs smith ( how is this possible???) raises your expectations upfront, not only bcs of its high prices for room and F&B, but also by its website and photos.
Long story short: This resort is outdated, worn out and absolutely not five star!
First and foremost, most of the staff are extremely nice . And some provide excellent service. However, it clearly lacks guidance, training and visible (!!) leadership. It seems as If like no one is in charge.
The rooms ( we booked three rainforest villas..) were very spacious , large bed, fine shower, but worn out furniture , hardly working internet and very poor reception of the tv. (Website: "complimentary internet and 32 LCD television "..).
The board walks are not maintained and most of the time pitch dark at night (dangerous?).
Animals are part of the environment you are in, Great, but monkeys could become menacing and aggressive. And to see a rat - like animal walking around the restaurant doesn't appeal to me.
The pool is great , But no drink or food service , and insufficient beds, seats around the pool .
Same situation in other sister resort Bunga Raya . To such an extent that guest of the Guayan are not allowed (!!) to go to the pool of the Bunga Raya ( upon arrival you are asked to stay on the - beautiful- beach where no seating areas are set up. They even told us one day it was not possible to go to Bunga Raya at all, as there was a private function. After heavy complaining we were "allowed" and of course found out there was no private function ..
Unfortunately this resort has no eye for service detail.
Example: Up until the eight day of our stay... we had to ask for extra plates etc for our family of 6 at breakfast..
The quality of food and beverages is mediocre and definitely not five star. Breakfast ok but basic and nothing compared to other five star resorts in Asia.
The hotel is apparently involved in an eco program But it's not visible .
Plastic floating around in the water, trash on the boardwalk, including poo of dogs or monkeys, trash on the beach, and feeding the fish are not fitting in this image.
However, the Marine Ecology Research Center is impressive and they do a super job. Worth a visit!
It looks like this resort is not suitable for those who have traveled around a bit, neither for those who wanna stay more than two days .
I have sincere doubts if this resort will survive, without significant investments or price reductions. We hope so for the staff members it will!
- Official Description (provided by the hotel):
- Gayana Eco Resort rests serenely at the edges of Gaya Island off the coast of Borneo. 52 over water villas designed to enhance the soothing sounds of the surf, while capturing the enduring vistas of Mt. Kinabalu on the distant horizon. At its heart is about protecting and re-generating our precious Marine Ecology, and the only property to feature its own Marine Ecology Research Centre propagating Giant Clams and restoring damaged coral reefs. Striking the perfect balance of forward thinking ecology and indulgent luxury which pampers both the body and the enlightened soul. ... more less
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- Also Known As:
- Gayana Eco Hotel Kota Kinabalu
- Gayana Resort
- Gayana Eco Resort Malaysia/Pulau Gaya