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“Perfect Family Holiday!” 5 of 5 bubbles
Review of Bunga Raya Island Resort & Spa

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Bunga Raya Island Resort & Spa
Ranked #2 of 3 Hotels in Pulau Gaya
Certificate of Excellence
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect Family Holiday!”
5 of 5 bubbles Reviewed March 31, 2012

We traveled from Singapore to KK in Nov 2011 and stayed at Rasa Ria for several days and then Bunga Raya. We agreed that the location, scenery, and beach at Bunga Raya made it the best choice in KK and loved the 4 nights we spent there. We were traveling with 2 children (2 yrs and 4 yrs) and had an adjoining room cabin. While I do agree with many reviewer comments on boat schedule and price of food - we were easily able to overlook these given how nice this resort is and how beautiful and clean the beach was. Once at the resort we didn't leave to go back to KK (but had spent 3 days there in advance) and this was fine as we were looking for beach getwaway, with a quiet and nice safe beach for kids to swim and play. This is exactly what Bunga Raya is. What was great was that all beach activities were included, so every day we snorkeled, kayaked, and road jet skis with kids in the very beautiful bay at the resort. We enjoyed just playing and lounging by beach, eating grilled prawns from the beach bbq, and walking out on the pier to swim/dive. While there wasn't a kids club, the kids thoroughly enjoyed Bunga Raya. Our cabin had a very large veranda (most of them do) - so we spent much time hanging outside before and after dinner as well.

We have lived in SE Asia for awhile and traveled to many beach locations in different countries. KK is a great city with great food and many sites to see. Its nice to have this very beautiful beach resort so close and I would highly recommend visiting Bunga Raya on a trip to KK. Especially if you are looking for a quiet / clean place to relax.

  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank unruhlyones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
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English first
Canton of Bern, Switzerland
Level Contributor
70 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed March 28, 2012

Although our budget would only allow us to stay for a few nights at Bunga Raya, this luxury beach resort was the perfect start into our honeymoon in Borneo. Everything was just wonderful - the stylishly decorated interior of our airconditioned beachfront bungalow, our very own small infinity pool just outside the bungalow, the abundant and varied breakfast and delicious food..

The hotel has a beautiful spa in a very natural and relaxing setting with great massages. Other activities, such as jungle walks and canopy walks are also available, and we would also recommend them. No other building or establishment was in sight from the beach which was very romantic and made us feel very secluded. However, there are regular speed boats to the mainland, and you can also go for a visit to the nearby marine ecology center (highly recommended for a half-day trip).

There are some bearded pigs that walk around freely on the beach which make for great holiday pictures, however they can get nasty, take care. We left our spot for a short while to grab a snack at the bar, and when we came back we found that the bearded pig had chewed on my money belt and our mosquito repellent, and had also eaten one of our dice ;)

Although definitely on the pricy side, this is a great location in particular for honeymoon couples to spend a few nights. The hotel can even arrange for a private romantic dinner on one of the docks for you - an all-inclusive package which to us, at least, seemed highly overpriced. Instead, we opted for a private romantic dinner on something similar to a dock nearby the restaurant where we were able to order from the menu and pay the normal restaurant prices for what we got.

One negative point was that the water in the king size bath tub came out yellowish, probably due to the fact that is hardly ever used. The shower, however, was wonderful and the infinity pool gorgeous!

Room Tip: If this is your heneymoon, it's definitely worth the extra money to have the beachfront bungalow...
See more room tips
  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patrick-Katia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed January 18, 2012

I have to admit their website is well done and once you explore it a bit, you are already 25% sure you wanna go there ;-). Anyway, no surprises between what was promised and what we actually got, so thats good (however, their boat schedules can be a pain sometimes, once we had to wait for almost an hour even when we had chartered a personal boat..limited boats I guess..but a one-off incident). But judging by our overall experience, I think we will GO AGAIN sometime :-)


AIRPORT TO JETTY/RESORT: Upon arrival at the airport, they were already there to pick us up, and we reached the pier (jetty) soon. Since our boat to bunga raya was waiting for other tourists, we hung out there for 30 mins or so and it was not bad (THEY HAVE FIXED BOAT SCHEDULES DURING THE DAY. So, make sure to choose a flight that fits well with those boat schedules..taking into account the road traffic of course)

By the time the boat left for Bunga Raya, it was late in the evening and bit of the high seas, so that was a roller coaster in itself in a funny way! Boat stopped at Gayana first (their sister resort as some folks were to get there) and finally we reached ours

The RESORT: We were greeted by a cheerful bunch of staff, and luckily no paperwork as they did all of that at the Jetty itself (they have a big office over there). As we got up to go to our villa, expecting to walk over there as we've done often in other resorts, I was pleasantly surprised to see a golf cart/Buggy waiting for us. A couple of minutes' ride that literally gave us a mini-tour of a large part of the resort, led us to our TREEHOUSE VILLA. The ambience & overall feel of the whole place really makes you relaxed. They have about 5 wild boars roaming around the place ..but I can say for sure, they are as elusive as movie stars! Only on our last day could we capture them in a proper photo/video.

TREEHOUSE VILLA: Upon entering the villa, my first words were "WOW". Very well done interiors, nice balcony with ocean view on one side & jungle view on the other. Since me & the missus are always up for a great personalized experience, the PRIVATE JACUZZI was a welcome sight. I though I could remain at this place for a lot longer if not for my professional commitments in the "real world".

RESTAURANTS: The one right next to the beach (PANTAI GRILL) was temp. closed due to the high seas, otherwise would've loved to go there. The main restaurant, THE KOI has a pretty decent ambience, ocean view on one side...waterfall view on the other. Service was brilliant & real quick at times while not-so-great on few other occasions. Breakfast & lunch menus were decent, but dinner menu could do well with few more additions/varieties. But overall, it was good.

BEACH: Too Good. Loved being at the beach on all days. The infinity pool is nice but you hardly notice it when you have this white sand beach, with water as clear as it can be! 

THE SPA: We had gone over to check out the spa, I liked the fact that you had to walk over a canopy of sorts to go there. We wanted to let it out a bit after couple of days' of local tours & times at the beach, so I came back to park myself in our private Jacuzzi...cigar & scotch giving me company. While the wifey went for the spa, acc. to her, it was like being really close to the nature, trees & birds etc...yet a sense of calm. Its a big debate if the spa was better OR my cigar/scotch/Jacuzzi combo! ;-)

LOCAL TOURS: I wanted us to have a combination of relaxing time at the resort + some local tours which would really be worth the physical effort (am lazy!). So, I let the missus do the choosing for us as she is good at this. We went for only 2 outings, one of them was for a whole day, but definitely worth it. Walking on a series of 5 connected canopies which must be few HUNDRED meters above ground...si quite something, but the photos we clicked from those points made the effort well worth it!! In the same trip we saw &took pictures of the commanding Mt. Kinabalu...and saw some great varieties of flora. The MARI-MARI cultural village was a whole new experience (for my wife mostly as she's all about getting to know new cultures, etc, but have to say I liked it too)
LIVE Fish Feeding (GIANT GAROUPA FISH I mean!!) @ their sister resort Gayana was an amazing experience. Snorkeling was also good, witnessed a whole lot of marine life there, would've loved to go for scuba but were running short of time.
The MERC (Marine Ecological centre) at Gayana, while sounds nerdy to some, is definitely a go, saw & held starfish, sea-urchins, etc by hand..up close. And also look at the methods of restoring those damaged reefs, do it yourself by paying 15 bucks. But the STANDOUT was when I saw those sharks up close...not fully grown yet...but still pretty big (bigger then those giant garoupas i mentioned earlier) 

Major NEGATIVE: We were told that if we miss a schedule boat ride (e.g. coming late from your local tours etc) then we can always do charter one (costs way more but you won’t be stranded!). But even that was subject to availability and had to wait for almost an hour for the chartered one. Not a great scenario specially when thats the only means of transport connecting the 2 resorts with the mainland!! Also, boat schedules are altered a bit if majority of passengers are supposed to leave say 30 mins earlier, then the minority who were supposed to leave at the ACTUAL scheduled time have to hurry up.

Anyway, there's lot more we did/experienced but to write that would mean taking a day off ;-). Am told Bunga Raya is less than 2 years old...so I guess they can polish off some of the edges. But WE WOULDNT MIND GOING BACK for sure!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank stroggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed January 12, 2012

We were booked into Bunga Raya for the second week of our honeymoon and from the pictures on the website, we were naturally very excited and had high expectations for our arrival.

These lasted up to the point of being shown our "deluxe" room (#20). Dark and bare, it was depressing and far from the luxury boutique we had expected and paid for. We could have put this down to personal taste and high expectations until we found cobwebs in the bedroom, mould in the bathroom, an uncleaned bath, stains on the daybed in the lounge, windows that were rotting and would not close and holes in the bed sheets. For an alleged 5* resort charging in excess of £400 per night none of this is close to acceptable and we were really disappointed.

When these points were brought to the attention of the management, the room was cleaned but nothing was done to try and win back our first impressions, and their response was "well sometimes a hotel just isn't suited to a couple".

As has been previously mentioned by other reviewers, the choice of restaurant is limited to 2. the Koi and the Pantai grill (only open in fair weather) on the beach. If the menus changed or varied on a daily basis this would be fine, but there is only one menu for each sitting at each restaurant. The food was fairly priced and of below average quality, and I had food poising from some softshell crab. We discovered for ourselves by reading the hotel brochure that there was a wine cellar to eat in and we were delighted to have a break from eating at the Koi but could not understand why this had not been mentioned or suggested as we were there on our honeymoon.

Again,it was the small things that I would have expected from a 5* resort that were lacking. During dinner in the cellar no one light the candles that were on the table or around the room, we were forgotten about and our main course was served whilst our first course plates still sat there

Our biggest issue was that the hotel was desperately inconsistent – sometimes we were offered the menu for breakfast to have cooked things other times we werent. Sometimes we were given towels and water at the pool, other times. They ran out of sparkling water one day, there was no cheese at breakfast one day, no yoghurt another day, and no orange juice on another.

Conscious of our disappointment, the management made a very nice gesture of upgrading us from the delux room to a plunge pool villa for the last 3 nights of our honeymoon. This was a smaller room than the delux, but had the added in-room benefit of a coffee machine! The plunge pool was dirty and there was a bottle cap floating in it when we moved in. Taking all of the above into consideration, I nearly fell over when I was told how much the room rate per night was - £500 plus!!!

We were meant to stay for 7 days but checked out after 4,5 days to head back to the Shangri-La in KK to at least end our honeymoon on a high.

In summary, I would be hard pressed to recommend this hotel to anyone and cannot fathom how or why it is worthy of 5 stars.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
11 Thank mattzmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed January 8, 2012

Wanted a nice, relaxing beach getaway in KK but unfortunately, it was monsoon season and all the rubbish gets washed up to this side of the sea - very unsightly and unappealing - did not get into the water at all.. Of course I know this is not the resort's fault at all but it did dampen the mood.. Also, it rained everyday we were there so would be best not to go during monsoon season. We didn't mind that it was about 20 mins by boat from the mainland to the resort because we didn't think that we would leave the resort much.. Much to our disappointment, the food there is bland and appalling with numerous spelling mistakes in the menu - not what we expected from a fine resort! So we had to go out multiple times to the mainland for food, NOT FUN! If you are going to run an isolated resort, u need to make sure that your guests have almost no reason to want to leave during their entire stay. The staff all get an 'A' for effort, helpfulness and attitude but I think a lot of them (especially the ones dealing with food and beverages) need to be up skilled and more knowledgeable. The wildlife on the island is cool though, we encountered several wild boars, a venomous green python, many birds and a monitor lizard. We stayed at Villa #14 and it has it's own plunge pool and we think it is the best villa in terms of layout and location, try to get that one if u can.. But until they improve their food DRASTICALLY, I won't be back

  • Stayed January 2012
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank monicalimpc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 6, 2012

Considering the hotel is very new, the beach front villas looked a bit tired. It's more like a your average chalet with a flat screen TV and Bose sound system. Air conditioner was a bit leaky probably due to condensation. Plunge pool didn't look enticing. There's algae at the bottom of it. Wardrobe slidding door was broken. Not to mention safe is not bolted down and they make you sign a contract stating they are not lliable for lost of valueables kept in the safe. That's because anyone can literally lift the whole safe and walk away with it.

The beach was choppy due to monsoon season so visibility is bad. So forget about snorkeling. Lots of trash gets washed up. I even saw a bag embedded in the sand! Although they seem to clean it on a regular basis with a Bobcat and broom, the trash swept up is such an eye sore. It's like little nests of seaweed and rubbish all over the beach front. Not sure if the problem will ever go away as it's situated not far from the water village.

There was also very limited choice in food or places to eat. There were ants on our dining table but that comes with being in the jungle. Make sure you cover yourself in citronella spray. It really lacked the wow factor me unlike Ko Phi Phi Don in Thailand. I guess, stay a night if you're in KK and see it for yourself.

  • Stayed December 2011
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank mrssmithBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomasAndersen, General Manager at Bunga Raya Island Resort & Spa, responded to this review, January 20, 2012
I am truly sorry you did not enjoy your experience with us. I agree with you it is disappointing to see floating debris in the sea. This actually puts our eco effort in Gayana Eco Resort (our sister resort on the same island) in perspective.Gayana is the only resort of its kind to house a Marine Ecology Reseach Centre as part of its establishment. We have successfully spawned 7 out of 8 Giant Clams species known to mankind and have started introducing juvenile clams back into our waters. We are also running a very successful reef restoration program around our resorts to ensure the longevity of our incredible marine life. Every week we have local schools visiting our MERC so we can educate and hopefully make future generations understand that throwing rubbish around is so uncool and unsightly. Our so called "rubbish issue" on Pulau Gaya is only a problem during North East Monsoon season (December to February) when the prevailing wind and current can carry it towards our shores. We deal with it daily, some is caught by our boundary net and the rest will be picked up by staff during the day. Once again I am truly sorry if you were here during such a time, this makes our effort through MERC even more important. We believe only through education can we make an impact on pollution. What you saw in the sea is not Gayana's doing however you are right it becomes our problem. I wish you could see our waters today, not a piece of rubbish to be found and under water visibility close to 10 Meters.

We hope to see you back in Bunga Raya during the prettier season.

Tomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
206 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed November 27, 2011

Booked a few days stay at the Bunga Raya resort as a chance to relax for a weekend over my birthday.

Arriving at the port area in KK, the check-in process is done here prior to the boat transfer out to the resort. Fairly quick and painless, although if you time it badly you may well get caught up with the hordes who are going out to the island for a day trip. Luckily they seem to go on separate boats, as on our transfer there were only 4 of us who were actually staying at the hotel.

Boat transfer is farily quick and we were lucky as it was a nice smooth trip, as you turn into the bay and see the resort it's hard not to be impressed. Most of the bungalows are well hidden on the hillside so can be tricky to spot. The jetty itself is a nice feature, the short walk to the reception area gives you a chance to admire some of the sealife.

We were assigned out bungalow and taken on the short trip to our room by electric golf buggy. There are plenty of these around the resort, and you can always call for one if one isn't passing when you want a lift somewhere.

The bungalow itself was very spacious and nicely furnished, with a large separate bathroom area. I was particularly impressed with the ceiling decoration around the ceiling fan, quite a work of art!

The verandah overlooked the beach, and more often than not we had a monkey visiting making the most of the view.

Breakfast was of a good standard, plenty of choice to suit all tastes. The early morning delivery of muffins was a nice touch, although you had to be quick to get there before the monkeys !! (I understand the hotel management may dispense with this nice touch, as they've not found a monkey proof basket for the miuffins yet!

The early evening cocktail hour was a nice touch, 1st one was for free and the 2nd was for half price, and gave you a chance to meet your fellow resort residents. Dinner can be a slightly disappointing affair, I think 2 or 3 nights maximum will stop you getting bored with the menu at the 2 restaurants.

The swimming pool area outide the main building is also very nicely presented, although I didn't spend too much time there as the beach is lovely. Nice soft white sand, and kept very clean whenever the sea gets rough and washes in the plague of Asian beaches everywhere, plastic bottles and bags!!

I will definitely return in future, a great place for a relaxing break. We did have a massage in the Spa, although I did find this extremely over priced so probably wouldn't bother next time.

So in conclusion, the only negatives I could find were that it would be nice if guests of the resort can have a separate area on the mainland when checking in to avoid the crowds of day trippers. It can give the wrong impression, I was slightly worried as to what sort of place I was visiting, but my mind was put at rest once we arrived on the island itself. I'd also like to see a little more choice for dinner, quite limited although maybe most guests only stay for 2 or 3 nights so this is ample. Otherwise, no problems at all.

Overall, highly recommended!

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Blackheathbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bunga Raya Island Resort & Spa

Property: Bunga Raya Island Resort & Spa
Address: Polish Bay | Gaya Island, Pulau Gaya 88778, Malaysia
Phone Number:
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Pulau Gaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Pulau Gaya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Bunga Raya Island Resort & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
As sensual and exotic as the hibiscus flower that bears its name, Bunga Raya Island Resort is a luxurious jewel set on a coral reef island just off the coast of Borneo. A secluded island hideaway of 47 timbered villas, the resort is framed by white sand beach and virgin jungle. Hillside villas reflect the simplicity of the Borneo architectural style. A hilltop spa blends the finest Traditional Asian and Western treatments using restorative powers of indigenous plants and oils. ... more   less 
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Also Known As:
Bunga Raya Island Hotel Kota Kinabalu
Bunga Raya Island Resort And Spa
Bunga Raya Island Resort & Spa Malaysia/Pulau Gaya

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