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“Shocking service - nice food”

Blackbird Artisan Bakery
Ranked #13 of 52 Restaurants in East Maitland
Cuisines: Australian
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Blackbird Artisan Bakery, The Worlds First Artisan Bakery in a Gaol Experience a world where Historic landmark Maitland Gaol intertwines with World Class Modern Australian Cuisine where you can truly let your taste buds soar Renown for our World Class Sourdough and small handmade bakery goods, Blackbird Artisan Bakery produces the finest sweet and savoury treats that will truly 'make your belly smile' in true Artisan style! Everything made from scratch using high quality ingredients - whole eggs, real butter, high quality single origin flour, Australian Almond meal, Australian Hazelnut Meal and Belgium Chocolate Our seasonal menu offers a breakfast selection, lunch boards, crisp salads, lunch boards, pastries and speciality treats you won't find anywhere else alongside the best in local entertainment ranging from Music to Theatre and even Foodie Evenings such as Wine connoisseur Debates and Cheese Tastings Join our Loyalty Club 'The Aviary' and enjoy 10% off any time you dine, VIP members only events and the chance to win dining credit each month, plus many more exciting benefits only our members know about
Reviewed January 8, 2013

This place has a good concept and location, but needs some serious work on the attitude of the staff.

This eatery is next to the Maitland Goal so it has a bit of a captive clientelle. Given that tours of the jail finish at around lunch time, you would expect a bit of an increase in patronage about that time.
When we (8 people) arrived after a tour, there were only six people already there and three staff. However, there weren't enough menus to go around so we had to wait until the other table had ordered before we were given a worn peiece of paper that passed for a menu.
When the waitress finally came to take our orders she apologised that there would be a bit of a wait as they were very busy !!
When the food arrived we had the (what is now seems to becoming standard) "who ordered the ...".

The food was actually very nice, and presented in a novel way, as the ingredients for a sandwich nicely laid out on a bread board. But only two slices of bread which weren't enough for the amount of salad.

It was great to see the cook pick fresh herbs from outside. Its just a shame that birds were roosting in the tree above and the herbs went straight onto the salads without washing.

The problem main problem though was that the chicken and avocado salad came without the avocado and the ham and cheese came without the cheese.
When I went to request the missing ingredients, the response was downright rude. The cook saying that she advised us that the avocado was not good when we ordered - but she hadn't taken our orders.

She then turned up at the table with half an avocado - said "See I told you it was brown" and proceeded to scoop out a spoonful and drop it onto each plate. The cheese turned up in a block which she held in one ungloved hand and shaved off a couple of slices onto appropriate plates.

One missed order didn't help either. But did produce an angry response from the waitress who bought her order form out to show that order had not been made - though all of us remember the order being given -she had obviously not written it down but was prepared to argue the point with the customer.

Once they get themselves organised so they can cope with a restaurant more than a quarter full, and get the staff off the grumpy pills, it will be well worth a visit.

2  Thank Geoff_Heather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 6, 2012

Have been several times with very varying impressions. The first time was for coffee and it was pleasant and good quality. The second time was for brunch and after waiting for half an hour to be served we left. Friends who were there at the same time reported waiting an hour and a half to eat. Not good enough. Went back a third time hoping for brunch but the young man who served was so slow and awkward ... OK coffee but considering we were the only ones there is was amazing how long it took. We ordered off the menu but neither dish was available - had a variation which was delicious.

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Thank MurphyOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012 via mobile

We have visited Blackbird Artisan Bakery twice since it opened. On the first occasion it was for Coffee only. Our Coffee's were ok, nothing 2 rave about which was a shame considering the Roaster has made a special Blackbird blend. The service was flakey- the staff were clearly inexperienced. The menu however looked appealing & this is why we decided to give the place another go. On the second occasion we went there for Brunch. We shared a dish & it was very tasty. The service was accommodating & friendly but the service person wreaked on cigarettes. The Blackbird Artisan Bakery is in the Old Maitland Gaol so you'd expect it to have reasonable atmosphere, sadly this is not the case. The combination of dirty floors, uncleared tables & plastic outdoor chairs (albeit covered like you'd find st an outdoor wedding) simply lets everything down.

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1  Thank deliah-loves-clothes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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