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Traveler rating
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All reviews hot pools across the road great location washing machine and dryer bit dated wi fi pilot bay reception area small kitchenette the sofa bed harbour side main beach the ground floor spacious rooms full kitchen bedroom unit short walk
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2 - 7 of 164 reviews
Reviewed May 18, 2019

Visiting the family and not wanting to impose on anyone we found the resort to be clean, in a good location and value for money considering other options in the same area. Right opposite the thermal pools we were a bit disappointed that we didn't have time this trip to fit in a visit. We had a studio apartment. Bed was very comfortable and although the decor was a bit dated the room had everything we needed and being at the back our unit was very quiet too. We particularly appreciated the secure underground parking included in the tariff of $160. One small negative was that the only wi-fi available was down in reception.

Room tip: Rooms across the back are quieter. Spa bath in most/every? room along with laundry facilities.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Rosemary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2019 via mobile

Great location at the base of the Mt, super friendly and helpful staff, very spacious rooms, well equipped rooms, no issues with the property at all. Pleasantly surprised by the room and ease of everything to do with our stay.

Date of stay: April 2019
Trip type: Traveled with friends
Thank DaliceB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2019 via mobile

Great location just 2 minute walk from Pilot Bay and Main Beach. The 2-bedroom unit has everything you could want in a home away from home- in-unit washing machine and dryer and full kitchen. The decor is good. A bonus was nice firm beds with good puffy pillows

Date of stay: March 2019
Trip type: Traveled with family
Thank kathyd_March2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2019

I guess beggars can’t be choosy, but regardless of availability at $170 a night yo7 would at least expect the room to be clean. Cigarettes in the outside court yard of the room and no air con but fan which was dusty and really needed cleaning. When you see things like that which are basic elements to clean you wonder what the rest of the place is like. Is the bed clean, we’re the sheets cleaned (probably not) !! and they smelt dirty, was the bathroom cleaned - NO because there was hair in the sink (disgusting) etc etc. We did not have a good sleep as the bed was very uncomfortable and while you dont expect sheets to be ironed you would think pillow cases would be (NOT). While there were 2 chairs in the courtyard, there was no table - Huh!!!! The courtyard also was not swept or cleaned in any way so there was no way we were going out there. All in all it was a rip off and dirty and we would NOT recommend this hotel in any way. Terrible. Pick your game up Calais and don’t just grab the money without doing something for it.

Room tip: DO not bother to even stop and have a look - terrible
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Stephen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2019

Had planned to stay 5 days but only stayed one night. Room on ground floor with huge garbage can outside the door and no air conditioning. No way to keep cool except fans and didn't feel safe leaving windows open on ground floor. WIFI only available in lobby or by laundry. Location of Hotel is perfect to explore the beach or Mount Maunganui volcano. Staff was very helpful in facilitating our move to another hotel when she saw we weren't happy. Price was fair as you get what you pay for.

Room tip: don't pick ground floor
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank offduty_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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