We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Overpriced for the quality” 3 of 5 bubbles
Review of Pavilion Beachfront Boutique Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Pavilion Beachfront Boutique Hotel
Queensland, Australia
Level Contributor
132 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Overpriced for the quality”
3 of 5 bubbles Reviewed January 19, 2014

Having read some of the other reviews I have to say I feel fortunate to have been allocated a beachfront room. In fact the aspect from some of the other rooms would have been very ordinary indeed. If you stay at this property, definitely request a front room.

As others have highlighted, Pavilion Beachfront Hotel is in a fabulous position - right on the water and close to everything. Our room had a lovely living area and a good kitchen but the bedrooms were pokey and the television in the main bedroom didn't work. We reported it to reception however the person on the front desk said she didn't know how to get it to work.

If I came back to Mt Maunganui I would shop around for somewhere better. It wasn't disastrous but it was a bit ordinary for the price charged - even with that magnificent view.

Room Tip: Get a room at the front.
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank seaview088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion A, Owner at Pavilion Beachfront Boutique Hotel, responded to this review, January 21, 2014
Thank you seaview088 for your review of my accommodation business. As we were away at the time of your stay and we had our relief Manager running our business, I can only but opologise to you for her not being able to assist you with the bedroom TV not working. We pride ourselves on customer satisfaction, and we only hope that if you manage to make it back to Mount Maunganui NZ that we will be able to accommodate you and make your stay with us more enjoyable, with our fantastic full oceanview apartments and making sure that the TV is going for you in the bedroom. We trust you had a safe journey and thank you again for your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

82 reviews from our community

Traveler rating
    40
    19
    10
    7
    6
See reviews for
27
36
2
2
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Ipswich, Queensland, Australia
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 18, 2013

Stayed in March 2013. Great location on beach and base of mountain. Hot pools also around the corner and a few cafes and restaurants. Not far to walk to more restaurants and shops. Room were lovely and staff were extremely helpful. Made trip much better after awful start in Auckland.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicolef494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion A, Owner at Pavilion Beachfront Boutique Hotel, responded to this review, January 30, 2014
Hi Nicole
Thank you for your great response, and we are so pleased that we were able to make your journey a more pleasant one. We look forward to being able to accommodate you in the future and we wish you all well for your new journey. Tony and Raewyn - Owner/Managers - Pavilion Beachfront Accommodation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 10, 2013

My husband and I stayed two nights at the Pavilions in Mt Manganui as part of a "Grabone deal. What a fabulous experience.....free car park, free wi fi, amazing views of the beach front, bottle of bubbles on arrival, discount vouchers for an evening meal and breakfast at the restaurant next door. The apartment had an extremely clean, fully equipped kitchen and laundry facilities and was close to hot salt pools and two shopping areas. Staff were very friendly and helpful.

Room Tip: A front room on third level could accommodate a family and one on the front fourth floor could be sh...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hauroko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion A, Owner at Pavilion Beachfront Boutique Hotel, responded to this review, January 30, 2014
Hello Hauroko
Thank you for your valuable comments. We are so pleased that you had a great stay and we look forward to seeing you all again in the near future.
Tony and Raewyn - Owner/Managers - Pavilion Beachfront Accommodation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carey Bay
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed March 11, 2013

I have already seen some of the reviews for this facility. and funny enough, can agree with almost all. Firstly the welcome was hardly endearing, being frowned upon for having a seaview special for $ 200 dollars ( we were reminded 3 times. ) Our seaview somehow changed to a view of next doors apartment and the Pavilions" driveway. Apparently we could only have a 3 b/r apartment but were advised were we to use more than one b/r would incur extra charges. Beware seaview can mean "Partial" seaview in Mt Maunganui. The room was OK but dated; hardly 5 star. The lift is like the neighbourhood and service: S L O W. Lastly, as I was travelling on business and had an 08:30 appointment close by and had read about the issues surrounding leaving this place after 10:00 am, I left my wife in the unit but put most of the luggage in the car at 08:00 in case my business meeting dictated I miss the deadline. Can you believe the manager approached me in the carpark suggesting I was leaving without paying ??? Never before in 50 years of international travel. Some pepole are in the wrong industry. NEVER AGAIN !!!!

  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank peterCareyBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony and Raewyn B, General Manager at Pavilion Beachfront Boutique Hotel, responded to this review, June 10, 2013
Thank you Peter for your comments. All our advertising states that we have Seaview or full Oceanfront accommodation, however we will add in "partial" seaview to better discribe the side and back apartments. Our check out times are well advertised as checkout 10am, however we do try and accommodate a later check out when we can. Because we only have 16 well sort after beach location apartments, it does make it hard to offer later checkouts when we need to get them cleaned to our high standards and available for our check-in clients.
The Apartment you were in, I will agree after 13 years is showing the usage and we will be undertaking an update revamp. We are sorry that you have had a bad experience in our complex, and if you wish us to accommodate you and your wife again, please contact me direct and we will certainly endeavor to accommodate your requirements with a 5 star experience. Tony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
160 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

Standards do not drop here. Another brilliant stay at the Mt wish we could have stayed longer,will be back on my next trip to NZ. Tony and Raewyn do a wonderful job. Great restaurants close by shops within easy reach.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank waimara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion A, Owner at Pavilion Beachfront Boutique Hotel, responded to this review, January 30, 2014
Hello Waimara
Thank you again for your wonderful comments and continued support. Look forward to seeing you again. Tony and Raewyn - Owner/Managers - Pavilion Beachfront Accommodation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australian
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed February 15, 2013

We stayed there in January 2013 and the location, room and parking were very good. One light bulb and fitting had to be fixed while we were there but that was no problem to us. For our trip to NZ we used a common Commonwealth Bank travel card which you load with NZ dollars before you leave home and use to get cash and as a credit card with the great benefit that you do not pay bank and credit card fees, conversion fees and commissions. When we checked out a manager insisted that we push the "AUD" (Australian dollars) button on her machine. We objected strongly that this would cause us to pay fees and commissions and tried to explain how a travel card worked. She insisted that we had to push the AUD button and assured us that that we would be charged only NZ dollars and would not have to pay fees and commissions and said that her machine had to operate that way. You guessed it - we pushed the AUD button and were charged fees and commissions. The extra cost was not much - about $40 Australia - but when we complained after we got home the reaction was quite surprising from the managers. The gist of the response was, firstly, that WE had pushed the AUD button therefore it was our fault we had to pay the extra. Secondly, they (the managers) had received only what the rent was and therefore they were not responsible in any way for our extra charges and we should get the extra back from the bank or credit card company. There was no hint of an apology of any sort or any sign of an admission that what we were told by a manager was incorrect. Very, very disappointing end to what would have been a good holiday.
We will stay there again BUT only when those managers have moved on.
Thankfully, there is an abundance of other accommodation in Mt Maunganui of similar or better standard which we will use in the future.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank rodent1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony and Raewyn B, General Manager at Pavilion Beachfront Boutique Hotel, responded to this review, June 10, 2013
Hi all
Thanks for your comments. Since this situation happened, when you were here and after, we have been in touch with Eft Pos NZ and Australia through our banks, and bitterly complained about the position we both found ourselves in with respects to this AUD/NZD transaction. As you and ourselves were spoken too in our office by them on our phone, and all was explained, like you we were still annoyed at their responses. We have never received any extra monies from the card people, and the Card people have informed us, and as you were also told at the time, that this matter was between you and your Australian bank. We have tried to help this situation wherever possible on your behalf with your bank, however because of privacy issues they will not deal with us. If by chance you do wish to come back to NZ and would like to stay with us at the Pavilions, then please contact us directly and not through any travel agencies, and we will certainly accommodate you at a special tariff with the view of you then leaving wanting to return. Thank you again Tony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra AUS
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Mt Monganui is the most visited summer destination in all NZ, and the Pavilion provides one of the best of the best. A smallish complex located in position A1, right on the main beachfront with a good selection of eateries on the adjacent corner. The mount walking tracks and hot water baths are a stone's throw away. We were greeted on arrival with friendly staff who readily accommodated our early check in. Off street parking is a bonus as the beachfront parking is scarce and time limited. The room was clean and spacious apartment style and well equipped, with a full kitchen which would compliment a longer stay. The full array of Sky TV stations was appreciated, as we found this a rarity in NZ. Front rooms have an uninterrupted beach view which you pay for. If you are going for the side rooms which also provide a good view, I recommend you request one on the southern side, as there is an adjoining highrise on the northern (mountain) side.

Room Tip: If you want the more affordable side rooms, request the southern side.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Travelabit_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mount Maunganui hotels
0.1 mi away
The Pacific Apartments
The Pacific Apartments
#2 of 4 in Mount Maunganui
4.5 of 5 bubbles 181 reviews
0.1 mi away
Oceanside Resort & Twin Towers
Oceanside Resort & Twin Towers
#3 of 13 in Mount Maunganui
4.0 of 5 bubbles 166 reviews
0.2 mi away
Capri On Pilot Bay
Capri On Pilot Bay
#3 of 19 in Mount Maunganui
4.5 of 5 bubbles 105 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
The Reef Beachfront Apartments
The Reef Beachfront Apartments
#1 of 19 in Mount Maunganui
5.0 of 5 bubbles 124 reviews
0.9 mi away
Baywatch Motor Inn
Baywatch Motor Inn
#1 of 13 in Mount Maunganui
4.5 of 5 bubbles 122 reviews
0.4 mi away
Aqua Beachfront Motel
Aqua Beachfront Motel
#17 of 19 in Mount Maunganui
2.5 of 5 bubbles 11 reviews
Show Prices
Show Prices
Show Prices

Been to Pavilion Beachfront Boutique Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pavilion Beachfront Boutique Hotel

Property: Pavilion Beachfront Boutique Hotel
Address: 4 Marine Parade | Main Beach, Mount Maunganui, Tauranga 3116, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga > Mount Maunganui
Amenities:
Bar / Lounge Beach Beverage Selection Free Parking Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #10 of 19 Specialty Lodging in Mount Maunganui
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pavilion Beachfront Boutique Hotel 4*
Number of rooms: 16
Official Description (provided by the hotel):
The Pavilion Beachfront 5 Star Luxury Apartments are located on the Main Mount Maunganui, Bay of Plenty, East Coast Surf Beach. We have 1,2,3 and Penthouse Non-Serviced Apartments, which are fully self contained with full kitchens, Laundry, 80+ Guest select Sky TV, Minibars, Balconies, Free Secure Carpark and an Onsite Restaurant. We have Partial Seaview apartments on the side and back of the complex as well as full Oceanfront Apartments. All apartments are Non-Smoking inside, but smoking is allowed on the outside balconies which all apartments have. The 2 Bedroom Oceanfront Apartments have 2 bathrooms and have either 2 Queen beds or 1 Queen and 2 Single Beds. Some Apartments have foldout sofa beds on request. Just Park the car and walk to the famous cafe's, the Mount Natural saltwater Hot Pools, or into the Town centre within 5 minutes from the complex. Just sit on your Balcony with a wine in hand and watch the Ships and Cruise Ships go in and out of our famous Tauranga Port, or watch the beautiful Sunsets. Come and enjoy paradise ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Travelocity and Agoda so you can book your Pavilion Beachfront Boutique Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing