I've been traveling in New Zealand for a couple months. I've had some amazing experiences with lodging and some okay experiences, but this is the first truly bad experience I've had. If you're a college-age kid indifferent to staying in a noisy, unclean, frat-like environment, I'd actually recommend this place. But if you're anyone else, do the research that I didn't do and find somewhere else in the Mount or Tauranga.
I informed the manager first thing in the morning of my displeasure, said I was fine paying for the sleepless night I just had but would like to check out, get refunded for the next two nights which they charged me for upfront, and let bygones be bygones. She refused, citing their cancellation policy. Whatever the policy is, this is Mount on a summer weekend where most places in town seem to be completely booked, so I'm pretty sure she'd be able to fill the room in no time. In the interest of customer service and semi-satisfaction, issuing a refund for the unstayed nights and apologizing for the bad experience probably would have been the right thing to do, but I guess that would be setting expectations too high for a place like this. As evidence of how poor this accommodation is, I think I'm probably going to eat the cost and find somewhere else regardless.
- Official Description (provided by the hotel):
- Winner of the Golden Backpacker for 'Best Accommodation NZ' 2014, 2016 and 2017! We've got it all: The beach, the surf, and the sun! We offer FREE onsite car parking, FREE WIFI, FREE surfboards and FREE bikes. Located within walking distance to the beautiful shores of Mount Maunganui Beach, offering affordable accommodation for one night stays or weekly boarders looking for work. The friendly team at Pacific Coast Lodge will give genuine advice on activities and adventures to help you make the most of your stay, fom swimming with Dolphins, amazing walks & hot pools, to deep sea fishing, kayaking & surfing. We are the only hostel in Mount Maunganui that actively assists you in finding work! Anything from fruit picking and orchard work, in bars, to factory and labouring jobs - we have people calling us daily for workers! The hostel is well established and provides loads of the comforts you crave from a Backpackers, but most of all our culture is one that our guests call home about. ... more less
- Reservation Options:
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