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“Great modern apartment”

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Quest Mount Maunganui
Reviewed January 26, 2013

Great apt, worth the stay in Mount Maunganui. We were only there overnight, but reception was very helpful and we enjoyed our visit to the seaside. There are some great restaurants within walking distance.

  • Stayed: January 2013, traveled as a couple
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Thank craigmcgrath66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 - 52 of 71 reviews

Reviewed January 23, 2013

We stayed for 2 nights: a couple with a child, in a 1 bedroom apartment. We thought that the room was a very good size for us all and definitely value for money. When we arrived, we were shown to our room by a young man who took the time to explain to us the features of the room and how to use them (the Sky TV, Phone and Air Con.) which was a nice touch.
We used the pool and spa pool which were clean and a good size and took advantage of the service to rent DVD's from reception.
We never had any problems with noise there and would definitely stay in The Quest again.

Room Tip: We thought that all the rooms here were well appointed from what we saw, but as we have stayed at th...
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  • Stayed: August 2012, traveled with family
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1  Thank Stickywu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

I asked for an apartment with a view! Got an UNDERGROUND GARAGE!! From the time we entered the 'prison gate' and had to find our key to get in.....wanted to run out of there. The most DEPRESSING, MISERABLE PLACE I have ever stayed in. Only stayed one night.....and had booked for 5. Fortunately, I got a redund! NO VIEW. Shower recess stunk and full of mould!
Certainly would not recommend this place. Ended up finding a beautiful apartment right in the heart of Mt Maunganui....beautiful sea views, clean, and........only $245 per night! QUEST WANTED $265. Cannot even compare!

  • Stayed: December 2012, traveled solo
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5  Thank Lyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Owner at Quest Mount Maunganui, responded to this reviewResponded January 6, 2013

Thank you for your feedback. I am very sad to hear you were disappointed with our property. I would like to take this opportunity to express my concerns so that no other readers are mis-informed about our property.

Quest Apartments New Zealand monitors 183 online feedback websites every month along with written and verbal guest feed back. We consider guest reviews to be very important to our business.

We received your booking through Wotif.com, with the extra comments section left blank, this is where you can add requirements such as rooms with views.
You say that you asked for an apartment with a view, but this requirement was not noted, therefore we could not have known this.
We have been in contact with Wotif to find out why this has happened, they informed me that on there system the extra comments section was left blank as well.
Neither I nor Wotif can figure out why this is blank as you have stated you asked for a view, we can only assume there must have been some other reason.

On the morning after your arrival when you brought your concerns to my attention of not having a view, the fact the office was closed on arrival and we were not on the beach as you had thought, we offered to resolve the issues for you.

We shuffled around a lot of bookings to free an apartment on our top floor with a view for your 5 day stay, but you declined this.

We do not have a 24 hour reception, our reception hours are clearly advertised and advised on all booking websites and promotional material. As you arrived outside of these times, the after hours procedure was put in place for you, where your key was left in the mail box right by the office gate.
We apologise if you feel these instructions were not clear enough.

Unfortunately we can not change the location of our complex but we do clearly state where we are located and wotif.com provide a map which shows our location very clearly with our listing.
As we could see you were very unhappy we offered to refund you in full, but you said you were happy to pay for your first nights accommodation, that’s a bit strange if things were as awful as you suggest.

In regards to the mould and cleanliness of the shower, myself and the Head Housekeeper have been to thoroughly inspect the bathroom as we agree it is unacceptable to have mould growing. We have been unable to locate the mould in the bathroom or any smell but still have had the shower thoroughly scrubbed to ensure there is no mould.

We are very please to hear you found accommodation more to your liking and we hope you had a fantastic Christmas and a wonderful New Year.

All the Best.

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Reviewed December 29, 2012

We stayed here for 3 nights, and as we arrived there was a major power cut for the area, despite this the staff were good humoured, friendly and helpful and after taking us to the room, came back later to reset all the electrics affected by the cut.
The apartment was spacious with modern furnishings very clean and had a comfortable bed, although a fair walk to the centre of town there was a supermarket and liquor store in easy reach for supplies.

The outdoor pool and spa are not heated so too cold to use but in good weather we went to the beach anyway. Good value if you are staying more than one night and a good base for exploring this stunning coastline.

Stayed: December 2012, traveled as a couple
Thank Janet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2012

We were very happy with our choice of the Quest Mount Maunganui. The service when we arrived was outstanding. The young gentleman,Sam, was extremely helpful in helping us get connected to the internet. The 1 bedroom apt was spacious and we loved sitting out on the peaceful balcony. It is a 10 min walk to the beginning of town but about 20 mins to the centre. We thoroughly enjoyed our 2 night stay.

  • Stayed: December 2012, traveled as a couple
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Thank Dianne5553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Owner at Quest Mount Maunganui, responded to this reviewResponded January 6, 2013

Thank you for you feedback.

we are very pleased to hear you enjoyed your stay with us here at Quest Mount Maunganui, it was wonderful having yo stay and we hope to accomodate you again in the future.

Best wishs for the New Year.

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Reviewed December 12, 2012

My partner and I stayed here for 2 nights in November. The apartment was really nice, although we were given a 1 bedroom (multi facility or something) apartment which meant it catered for disabled and small people. It was fine but the cooker and sink etc were pretty low for a 6"2' person! Decor was sweet, bedroom perhaps a little small with no ventilation except in to the hall but didn't matter to us. King was a split king btu was comfy. It's about a 10 min walk in to town which again was fine with us. Next to a backpackers so there was a bit of music playing but didn't hear it much. Overall it was fine and would stay again in a regular 1 bed maybe up higher.

Room Tip: Ask nto to have the multi facility room if you don't want small benches etc
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  • Stayed: November 2012, traveled as a couple
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Thank Tommy_Harcourt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

Awesomely good shower. Small bedroom, especially for twin beds but the linen was good. Clean throughout. Spacious in the living area. The view was not scenic! Sam the reception guy was really nice and friendly. Would come back and stay as it was god value. There is a backpackers next door but they were quiet after about 9pm.

  • Stayed: November 2012, traveled on business
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Thank Stephanie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Owner at Quest Mount Maunganui, responded to this reviewResponded January 6, 2013

Thank you for your feedback.

we are very happy to hear you enjoyed your stay with us at Quest Mount Maunganui. we have made a note on your account to have you placed on our top floor with a veiw next time you come and stay with us.

Have a fantastic New Year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Mount Maunganui

Address: 424-428 Maunganui Road, Mount Maunganui, Tauranga 3116, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga > Mount Maunganui
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 19 Specialty Lodging in Mount Maunganui
Hotel Class:4 star — Quest Mount Maunganui 4*
Number of rooms: 24
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Also Known As:
Quest Mount Maunganui Hotel Mount Maunganui

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