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“The underground hole from hell”

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Quest Mount Maunganui
Sydney
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The underground hole from hell”
Reviewed January 4, 2013

I asked for an apartment with a view! Got an UNDERGROUND GARAGE!! From the time we entered the 'prison gate' and had to find our key to get in.....wanted to run out of there. The most DEPRESSING, MISERABLE PLACE I have ever stayed in. Only stayed one night.....and had booked for 5. Fortunately, I got a redund! NO VIEW. Shower recess stunk and full of mould!
Certainly would not recommend this place. Ended up finding a beautiful apartment right in the heart of Mt Maunganui....beautiful sea views, clean, and........only $245 per night! QUEST WANTED $265. Cannot even compare!

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Owner at Quest Mount Maunganui, responded to this review, January 6, 2013
Thank you for your feedback. I am very sad to hear you were disappointed with our property. I would like to take this opportunity to express my concerns so that no other readers are mis-informed about our property.

Quest Apartments New Zealand monitors 183 online feedback websites every month along with written and verbal guest feed back. We consider guest reviews to be very important to our business.

We received your booking through Wotif.com, with the extra comments section left blank, this is where you can add requirements such as rooms with views.
You say that you asked for an apartment with a view, but this requirement was not noted, therefore we could not have known this.
We have been in contact with Wotif to find out why this has happened, they informed me that on there system the extra comments section was left blank as well.
Neither I nor Wotif can figure out why this is blank as you have stated you asked for a view, we can only assume there must have been some other reason.

On the morning after your arrival when you brought your concerns to my attention of not having a view, the fact the office was closed on arrival and we were not on the beach as you had thought, we offered to resolve the issues for you.

We shuffled around a lot of bookings to free an apartment on our top floor with a view for your 5 day stay, but you declined this.

We do not have a 24 hour reception, our reception hours are clearly advertised and advised on all booking websites and promotional material. As you arrived outside of these times, the after hours procedure was put in place for you, where your key was left in the mail box right by the office gate.
We apologise if you feel these instructions were not clear enough.

Unfortunately we can not change the location of our complex but we do clearly state where we are located and wotif.com provide a map which shows our location very clearly with our listing.
As we could see you were very unhappy we offered to refund you in full, but you said you were happy to pay for your first nights accommodation, that’s a bit strange if things were as awful as you suggest.

In regards to the mould and cleanliness of the shower, myself and the Head Housekeeper have been to thoroughly inspect the bathroom as we agree it is unacceptable to have mould growing. We have been unable to locate the mould in the bathroom or any smell but still have had the shower thoroughly scrubbed to ensure there is no mould.

We are very please to hear you found accommodation more to your liking and we hope you had a fantastic Christmas and a wonderful New Year.

All the Best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
France
Level Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 29, 2012 via mobile

We stayed here for 3 nights, and as we arrived there was a major power cut for the area, despite this the staff were good humoured, friendly and helpful and after taking us to the room, came back later to reset all the electrics affected by the cut.
The apartment was spacious with modern furnishings very clean and had a comfortable bed, although a fair walk to the centre of town there was a supermarket and liquor store in easy reach for supplies.

The outdoor pool and spa are not heated so too cold to use but in good weather we went to the beach anyway. Good value if you are staying more than one night and a good base for exploring this stunning coastline.

Stayed December 2012, traveled as a couple
Helpful?
Thank Janet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 25, 2012

We were very happy with our choice of the Quest Mount Maunganui. The service when we arrived was outstanding. The young gentleman,Sam, was extremely helpful in helping us get connected to the internet. The 1 bedroom apt was spacious and we loved sitting out on the peaceful balcony. It is a 10 min walk to the beginning of town but about 20 mins to the centre. We thoroughly enjoyed our 2 night stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne5553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Owner at Quest Mount Maunganui, responded to this review, January 6, 2013
Thank you for you feedback.

we are very pleased to hear you enjoyed your stay with us here at Quest Mount Maunganui, it was wonderful having yo stay and we hope to accomodate you again in the future.

Best wishs for the New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 12, 2012

My partner and I stayed here for 2 nights in November. The apartment was really nice, although we were given a 1 bedroom (multi facility or something) apartment which meant it catered for disabled and small people. It was fine but the cooker and sink etc were pretty low for a 6"2' person! Decor was sweet, bedroom perhaps a little small with no ventilation except in to the hall but didn't matter to us. King was a split king btu was comfy. It's about a 10 min walk in to town which again was fine with us. Next to a backpackers so there was a bit of music playing but didn't hear it much. Overall it was fine and would stay again in a regular 1 bed maybe up higher.

Room Tip: Ask nto to have the multi facility room if you don't want small benches etc
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommy_Harcourt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 21, 2012

Awesomely good shower. Small bedroom, especially for twin beds but the linen was good. Clean throughout. Spacious in the living area. The view was not scenic! Sam the reception guy was really nice and friendly. Would come back and stay as it was god value. There is a backpackers next door but they were quiet after about 9pm.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Owner at Quest Mount Maunganui, responded to this review, January 6, 2013
Thank you for your feedback.

we are very happy to hear you enjoyed your stay with us at Quest Mount Maunganui. we have made a note on your account to have you placed on our top floor with a veiw next time you come and stay with us.

Have a fantastic New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
126 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 18, 2012

We looked at the many apartments available in this area. If closeness to the beach is important to you - this is not the place for you. However - it has everything else and the short walk into to town is good for you! One of the best laid out apartments I have stayed in. Mark was welcoming and helpful. Great value in comparison to its expensive rivals.

Room Tip: We had a one bedroom - great layout with balcony. Don't expect a view.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mangakura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, New Zealand
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 28, 2012 via mobile

Only stayed 1 night but would def spend a lot longer at this place - amenities were awesome: inside the room was well appointed & stylishly decorated & comfortable, outdoors was excellent with a spa & outdoor pool available.

The 2nd bedroom was a bit on the small side but overall we had a great unit! Underground parking was ok for smaller cars but bigger vehicles would struggle

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol_Howell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Mount Maunganui

Property: Quest Mount Maunganui
Address: 424-428 Maunganui Road, Mount Maunganui, Tauranga 3116, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga > Mount Maunganui
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 19 Specialty Lodging in Mount Maunganui
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Mount Maunganui 4*
Number of rooms: 24
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your Quest Mount Maunganui reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quest Mount Maunganui Hotel Mount Maunganui

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