Well after being taken to Jollydays in April for my 30th I was most excited for returning.
My partner was being made redundant so I booked a stay, arriving on 4th November as a chance to unwind and get away from it all and relax before the Holiday season was upon us. Just the two of us, a little escape back to somewhere we had such fond memories.
Day 1 (Mon) - We arrived at site and were greeted by the campfire with a complimentary box of chocolates and a smile. Such a lovely welcome, the start of a great week... So I had hoped!!
On arriving at our Deluxe lodge there was a strong waste smell outside the tent and then very damp smell and a wet patch on the floor inside. Given the location and the temperature I expected some dampness but after having the stove burning away for several hours the damp patch still remained. The bathroom towels smelt damp too..
We remained happy and excited, ready to light the bbq and get some tea on the go but unfortunately this was not too straightforward. After looking for a frying pan to cook some bits indoors, it was thick with mould. I text the Jollydays number and a maintenance chap called Steve popped by the tent, he replaced the pan and put a towel over the damp patch. Responsive and helpful but unfortunately there were a further 2 pans with mould. Instead of bothering anyone I just washed them and we got on with the night. We had some food then headed down to the campfire then eventually on arriving back at the tent and going into the bathroom cabin, the most disgusting waste/sewage smell hit us. It was late but it was too bad to leave it so I text the number again and Christian came out and after 5/10 minutes in the bathroom, determined it was the u-bend on the bath tub and that someone would be by in the morning to fix it so as a temporary measure the plug was put in and slightly filled with some water.
We went to settle down for the night and turn down the bed, only to find it was not even made properly with a mouldy pillow and no cover? I decided enough was enough for the first night and leave it till the morning as it was past midnight at this time.
Day 2 - Morning came and after an uncomfortable sleep and falling through the bed slats, I decided to text and ask if someone could pop by the tent. Steve came back and checked the bath and the u-bend and said he would be back later to seal it. I mentioned about the bedding/pillow and bed issue and was told he would make someone aware. About an hour later the housekeeping manageress arrived at our lodge and apologised for the problems. The pillows were replaced and a complimentary bottle of wine and marshmallows were given which were nice but not required. I would have been happy to just have things work as expected or be maintained as not to constantly dampen the holiday. When she returned with the pillows there was a noticeable leak coming into the living area from the bathroom, after the bath had been emptied, she (apologies we were not told her name and she did not give it) went and got some towels and covered the leak. We were told that there had been a hen party staying the lodge we were in and they checked out on Sunday and that the mouldy pillow and pan had happened since then.. It's nice that people try to reassure you but after you have seen a housekeeping/quality check sheet that is left in the lodge and it says that it was last done on 25/10/13, it's hard to feel reassured and I personally am not a fan of dishonesty. I would rather someone just be honest and tell it like it is and I will respect that and deal with it! Mould does not accumulate to that extent in less than 24 hours. We were also told that the smell was the waste pipe come loose outside and that it had been fixed. We never saw maintenance again from that point, there was no sealing of a u-bend?
A pleasant day out was had. We arrived back at site to a message from Jollydays saying they were sorry they missed us and offered us a free 2 night stay for 2014. This was a nice gesture for the inconvenience caused.
The evening closed in and we were getting ready for bed and with the drop in temperature we went to get the spare duvet out the wardrobe. My partner would have just thrown it on the bed but after the foul smell we got when opening the wardrobe I got the torch and was shocked to see something had eaten through the duvet. We put it back and just dealt with the cold, after all it is November so was to be expected! It wasn't helped however with falling through the bed several more times!
Day 3 (Wed) - I text the Jollydays number and asked if someone could pop by when on site. About 10 minutes later Christian arrived and I explained about the spare duvet and the bed. He took the duvet out and explained it was probably a mouse that had eaten through and low and behold, when he was carrying it outside something fell off it... A dead mouse! Nice! Christian took all the spare bedding away and checked the bed and said that someone would be round to fix it later.
Housekeeping arrived again and said "Oh you're getting your moneys worth this week aren't you!..The spare duvet was replaced and we were told someone would be by shortly to fix the bed. Several hours later the housekeeping woman returned with a drill, partially lifted up the mattress, had the drill on for a maximum of 5 seconds, made the bed and said "there, that's fixed now, if it moves again I'll buy you a bed myself"..
Day 4 (Thur) - Well... IT MOVED! Twice in the night! My partner got back in bed from bathroom trips and I went through it! At 06:30 we gave up and just got on the sofa with the fire lit and the duvet. I text the number yet again to say that we would probably be leaving as the bed was still broken and other issues had dampened our stay and the response I got was "I'm very sorry to hear that and understand what you've said"...
All in all what a horrible stay! I would have expected someone in charge to have come by on the Thursday morning to talk to us or just explain what had happened and sincerely apologise but NO?!
The comments from the housekeeping manageress that we were getting our moneys worth was also highly insulting and completely the wrong time to try and make a joke of it! I appreciate she is not a trained plumber or carpenter but still these issues should not have been here! For what we paid, I could have booked a nice 4* hotel for the week or a secret escape somewhere!
I could understand if we were paying £12 a night to pitch a tent but when you're paying for luxury camping and it turns out to be such a nightmare and so stressful, you really have to question what is going on?!
There were other little issues in this so called deluxe.. The hot tap on the bathroom basin was loose so we did not use it. The bathroom door had no handle to close or open from either side so would either get stuck or stay open. The leak from the bath never subsided and was mopped up with spare towels daily.
There was no way that this deluxe lodge was "quality checked" on Sunday.. How can you miss the smells, the mould, A DEAD MOUSE that has soiled and eaten through a duvet and bedding? That mouse had not died in the space of 24 hours, there is no way that smell would have been there after just a day! The duvet was rotten!!!
I feel very let down, upset and generally disappointed. Not a good experience at all and even since we left early yesterday morning, we have still not received any contact.
I suppose the one remembrance I have is the bad back I have had since falling through the bed and being stuck 5+ times! I have never suffered with back problems but thanks to Jollydays, at 30 years of age it's started!
I think Jollydays need to invest in a Customer Services Manager, more housekeeping staff and just generally maintain a better upkeep on these lodges. The flooring was all ripped, it was damp and dingy. If anyone is going to stay in a Deluxe then I would seriously recommend for you to request NOT to stay in D10! To be honest, I would rather recommend for you to save your money and book a hotel or go and pitch your own tent somewhere else!
- Official Description (provided by the hotel):
- “Britain’s finest camping experience” Janey Lee Grace, Radio 2 DJ and Best Selling Author This multi award-winning camp was set up by design couple Carolyn and Christian Van Outersterp who had previously masterminded London’s stylish restaurant bar and discreet celebrity hang out CVO Firevault.Jollydays Luxury Camping is the culmination of the Van Outersterp’s 15-year dream to combine a love of camping and chic hotels – it’s an extension of their simplified lifestyle – beautiful surroundings, great food and socialising around a roaring log fire.For the kids it’s heaven on earth (even those addicted to their Playstations).“Fantastic, brilliant… I feel like the favourite son of a Bedouin prince – it’s amazing”. Alexander Armstrong, Comedian and TV Presenter.This is a unique British Camp with a lovely communal feel – a tea tent and campfire are at its heart and the camp appeals to families, couples and groups.The Deluxe Lodges are particularly superb, they have huge wood burners, 4 poster beds, fridges, roll top baths, loos, fully equipped kitchen and an outside dining area.Jollydays is ideally situated close to York (less than 2 hours from Kings Cross), close to the Yorkshire Wolds, an area of Outstanding Natural Beauty and the Moors National Park. ... more less
- Also Known As:
- Jollydays Luxury Camping Hotel Scrayingham