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“First timer to Roatan and we will return”

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Fantasy Island Beach Resort
Ranked #5 of 5 Hotels in French Harbour
Reviewed January 24, 2014

This is our first trip to Roatan and we would return. Weather was rainy but we can’t control that. So let’s talk about the resort. The resort is very nice but the grounds are a little beaten down but it is no worse than other 3-4 star resorts we have been too. The resort is nice with friendly staff. The food was good with some variety; all meats, vegetables, salads, and fruits. What’s lacking are signs of what it is. Drinking water is supplied by bottle or pitcher. You can’t drink the tap water but this is no different than other islands we have visited except one. The resort is quiet on a private beach unlike some of the resorts on this island that share beaches. There are no snacks or after hours food available so bring chips, etc if that’s your thing. Snorkeling is good and you can see lots of sea life. If diving is your thing all I can say is wow! There are colorful healthy reefs with lots of other things to see regardless of your diving level or experience. The resort dive staff is amazing and super friendly. Hats off to Mark (DM), Rocky, and Darren the crew of the dive boat “Ibiza” for making my dives fun!

  • Stayed: January 2014, traveled as a couple
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1  Thank opus_two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa G, Director of Sales at Fantasy Island Beach Resort, responded to this reviewResponded January 25, 2014

Dear opus_two, .

On behalf of the entire staff of Fantasy Island Beach Resort, I would like to express our sincere gratitude for choosing us for your recent Holiday.

We, thank you for taking the time to share your holiday experiences. Your comments are very important to us as we strive to perfect our hotel. It was a pleasure for us to have had this opportunity of being your host and we are glad that you and your family have had an enjoyable and memorable stay.

We are looking forward to seeing you again at Fantasy Island Beach Resort.

Yours Sincerely,

ELISA GOMEZ
Gerente de ventas / Sales Manager
Fantasy Island Beach Resort, Dive & Marina

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230 - 236 of 865 reviews

Reviewed January 22, 2014

We were a little apprehensive after having read some of the reviews that had been posted for this place, but we were pleasantly surprised when we arrived. As another reviewer said about this place, if you're looking for a 5-star place with all of the amenities then don't go to Roatan.
The staff there are great and go out-of-their way to be helpful. Our room was nice (except we had to run the hot water for about 5 minutes to get a warm shower) and the housekeeping staff did a wonderful job every day. Maintenance (or upgrading) work is still in progress but it doesn't interfere with normal operations of the place. Food is alright and we always found something that we liked. The selection of food is minimal and there are no signs indicating what food is, but other-than-that it was alright (remember this is not a 5-star). The only time that food is available (other than special requests for a cost) is at meal times and there is no snack bar there.
The beach is kept clean but I suspect that we hit the Sand Flee season as everyone brought home some itchy dots as well as a tan (this was the same for people staying at other resorts as well). There is no beach service so you'll have to fend for yourself and go to the bar if you want a drink.
Good snorkeling can be had right in the protected bay right in front of the resort and you can see some replica Mayan Ruins in about 15 feet of water right off the beach.
Diving is fantastic with many, many dive spots within a couple of minute boat ride of the dive shop. The dive staff are all great and cannot do enough for you. If you're a diver, then look into the dive package, it will be well worth it.
This is a great place for divers and a nice spot to go to unwind.

Room Tip: It would seem that the hot water tank of near the lobby, so a room close to there would help get you...
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  • Stayed: January 2014, traveled as a couple
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4  Thank Vacationer2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa G, Director of Sales at Fantasy Island Beach Resort, responded to this reviewResponded January 25, 2014

Dear Vacationes2014.

On behalf of the entire staff of Fantasy Island Beach Resort, I would like to express our sincere gratitude for choosing us for your recent Holiday.

We, thank you for taking the time to share your holiday experiences. Your comments are very important to us as we strive to perfect our hotel. It was a pleasure for us to have had this opportunity of being your host and we are glad that you and your family have had an enjoyable and memorable stay.

We are looking forward to seeing you again at Fantasy Island Beach Resort.

Yours Sincerely,

ELISA GOMEZ
Gerente de ventas / Sales Manager
Fantasy Island Beach Resort, Dive & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

This is our 4th visit to Fantasy Isl. Resort. From the reviews previously posted, we had low expectations but we were pleasantly surprised. The meals did not have a lot of selection but with the small number of patrons that were there that is expected but the meals were good and varied thru out the week. Service was excellent and the employees were friendly and courteous. The facility does need a lot of TLC, maintenance and updating. Beach was fantastic and snorkeling couldn't be better for seeing marine life. The bar and staff were just great.
The dive shop and staff are just fantastic and we wouldn't expect anything less from these great people. The diving was great. The weather wasn't perfect and bugs were hell but can't blame that on Fantasy Isl. Resort. There were 7 in our party (4 divers - 3 snorkelers) and all in all we had a great time.

  • Stayed: January 2014, traveled with family
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2  Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa G, Director of Sales at Fantasy Island Beach Resort, responded to this reviewResponded January 25, 2014

Dear Tony R,

On behalf of the entire staff of Fantasy Island Beach Resort, I would like to express our sincere gratitude for choosing us for your recent Holiday.

We, thank you for taking the time to share your holiday experiences. Your comments are very important to us as we strive to perfect our hotel. It was a pleasure for us to have had this opportunity of being your host and we are glad that you and your family have had an enjoyable and memorable stay.

We are looking forward to seeing you again at Fantasy Island Beach Resort.

Yours Sincerely,

ELISA GOMEZ
Gerente de ventas / Sales Manager
Fantasy Island Beach Resort, Dive & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

We spent 7 weeks on our yacht in Fantasy Island marina, and it was a superb experience. The location is fantastic, the dock master (Jerry) bends over backwards for cruisers, and overall the marina is good, with lots of activity organized in a communal way.
Exception is where the hotel side of management is involved. The hotel is rather run down, water supply is disastrous, and service quite unfriendly. What a pity to let such a prime location go to waste (hotel side), and what a pleasure to be in the marina.
Only come here on a boat!

Room Tip: All above ratings are for the marina only. It would be one star for the hotel in pretty much every c...
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  • Stayed: December 2013, traveled with family
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1  Thank zecmanriodulce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa G, Director of Sales at Fantasy Island Beach Resort, responded to this reviewResponded January 25, 2014

Dear zecmanriodulce,

On Behalf of Fantasy Island Beach Resort, I would like to express our gratitude to you for choosing our hotel and it was a great honor to be your hosts during your stay in Roatan.

We welcome and encourage our guests to provide us with their feedback of the experiences encountered within our resort. Your comments are important and extremely beneficial to us. With these comments, we receive an indication of where our services excel and in which areas that we have opportunities for improvement. We respect your opinions and we have taken your feedback very seriously.

From your post in this site we have noticed that there were some areas of our hotel that you rated unfavorably. We would like to express our most sincere apologies to you for not completely fulfilling your expectations.

It would be my distinct pleasure to welcome you back to the Fantasy Island Resort and we would feel much honored to be graced with your presence once again in the near future.

Yours sincerely,

ELISA GOMEZ
Sales Manager
Fantasy Island Beach Resort, Dive & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Our large dive group did an all inclusive trip. This included basic drinks, 3 buffet meals per day, and 3 boat dives per day. I would give the dive operations a 5 star and the resort 3 star if I could.

The resort grounds are secluded and very nice with a pretty, protected beach cove with a snorkeling park and a ship wreck and airplane wreck accessible from the beach or they will drop you by boat.

The staff was very nice and very helpful throughout from the room, desk, bar, restaurant, and dive staff. No complaints from me for any of these people. They all worked long and hard yet were pleasant and smiling all of the time.

This place is a good value type resort, not fancy. The rooms are basic and the beds are a bit hard. The food was average but always something decent with fruit and desserts always available. They also did a big Thanksgiving night dinner party for us. My room had hot water but low pressure. Some other rooms had pressure but warm water. There were also two water outages while we were there but at least one was caused by a big storm. One of their two wells produces water that is a bit salty. You should not drink the faucet water anyway but the slight salt is sometimes noticeable in the shower. Finally, the internet was pretty spotty and generally not available in most of the rooms. This is probably my biggest complaint as it is an easy thing to fix. Internet in the lobby/bar area is pretty decent.

Remember, this is in the Caribbean in a developing nation - have appropriate expectations and you'll have a great time.

  • Stayed: November 2013, traveled with friends
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4  Thank kabrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa G, Director of Sales at Fantasy Island Beach Resort, responded to this reviewResponded January 25, 2014

Dear kabrink,

On behalf of the entire staff of Fantasy Island Beach Resort, I would like to express our sincere gratitude for choosing us for your recent Holiday.

We, thank you for taking the time to share your holiday experiences. Your comments are very important to us as we strive to perfect our hotel. It was a pleasure for us to have had this opportunity of being your host and we are glad that you and your family have had an enjoyable and memorable stay.

We are looking forward to seeing you again at Fantasy Island Beach Resort.

Yours Sincerely,

ELISA GOMEZ
Gerente de ventas / Sales Manager
Fantasy Island Beach Resort, Dive & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

I gave a review before and this is an update and a summary. I just can't believe some of the reviews I read, we booked our trip based on promises of updates and new management....

1) Beach is nice looking and snorkeling is nice

Now the rest of the story
Half our group were down with diarrhea and vomiting and many others on the flight were too, the food and water and even the drinks are.... suspect .

1) There is no chance of a refund, discount or credit from Nolitours/Transat, offered a better room on the next visit... that will NEVER happen. I used going back to Roatan as a threat to get help picking a new place to go next time, I got alot of help fast, no one in our family ever wants to even go back to that island now!
2) Little sleep as the beds we slept in were uncomfortable frames help up by 2"x3" and one was broken. The roosters will wake you up at 5am and 6am every morning.
3) The room smelled moldy and the windows do not open to air the room out.
4) The room is run down (you can see my pictures from before)
5) The view was of an old boat dump and bushes.
6) The water from the tap was undrinkable do not let it even touch your tooth brush etc. and the food is only for a few hours each day and we got sick from either the food or water/drinks.
7) Watch out for staff giving you drinks were the ice is from the tap water it will turn salty.
8) The TV did not work all week and repeated requests were ignored ... with a smile.
9) The days it was not windy you got ate by bugs.
10) The boats going in and out make snorkeling actually dangerous and rather than slow down and wait they just yell rudely at you and zoom through.
11) The jelly fish larva/sea lice drove us out of the water a couple days.
12) The staff will lie to you about "extra charge" that are actually included, bus times and being able to change rooms. "come back at 1pm tomorrow" .... "oh the rooms are all full" ....
13) After almost a two hour wait another resort gave our group a ride and one suitcase survived the flight but was broken by the guy throwing... and I do mean throwing it into the back of the truck.
14) Monkeys will steal stuff off the deck and you can't leave the doors open to air out the room as the bugs and monkeys will get in.
15) Others in our flight complained about no hot water all week and we often had no water for several hours.... so picture diarrhea and not being able to flush for sometimes a couple hours.
16) There are other issues like the big groups from cruise ships and they seem to be dumping on the mainland side of the island as the bottom looks grey on that side of the island and the hose running out to the middle of the beach seems to be pumping something out there...???? and the huge pipe they were burying going out to the beach... ??? there is more but they are items I can't confirm.

So all in all, bad food, bad water, bad smelling rooms, bad beds.... I was too sick most of the week to do any diving but they seemed like nice guys when I talked to them the first day so I can't say anything about them.

Room Tip: At another resort
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  • Stayed: January 2013, traveled with family
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12  Thank T0dd7654321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa G, Director of Sales at Fantasy Island Beach Resort, responded to this reviewResponded January 25, 2014

Dear T0dd7654321,

On Behalf of Fantasy Island Beach Resort, I would like to express our gratitude to you for choosing our hotel and it was a great honor to be your hosts during your stay in Roatan.

We welcome and encourage our guests to provide us with their feedback of the experiences encountered within our resort. Your comments are important and extremely beneficial to us. With these comments, we receive an indication of where our services excel and in which areas that we have opportunities for improvement.
We respect your opinions and we have taken your feedback very seriously.

From your post in this site we have noticed that there were some areas of our hotel that you rated unfavorably. We would like to express our most sincere apologies to you for not completely fulfilling your expectations.

It would be my distinct pleasure to welcome you back to the Fantasy Island Resort and we would feel much honored to be graced with your presence once again in the near future.

Yours sincerely,

ELISA GOMEZ
Relaciones Publicas / PR
Fantasy Island Beach Resort, Dive & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

Fantasy Island is a relaxing, Diver's Paradise ! We spent 8 nights, enjoying all the resort had to offer and I highly recommend it to all who love the ocean.

This all-inclusive room/food/alcohol/diving package is affordable and you get a lot of bang for your buck!

The resort is under new management, and they are remodeling the property, so I highly recommend getting an updated room. Am confident most, if not all the rooms will be completed during 2014. Many of the staff have been there for years, and you can tell they love their jobs - the customer service was outstanding.

First, the diving .... The resort's dive shop has rental gear, a fleet of well-maintained dive boats, and the crew is outstanding ! Darren and Mark were our dive guides, and Pedro, our captain have been in these waters all their lives and it really shows ! They really took good care of any divers needing help, and safety was their foremost concern. The ocean is calm most days, and although we had some weather, the critter encounters were awesome ... from seahorses, to big black groupers off the wall, free-swimming eels, and lionfish hunting for those brave enough. Especially cool was a solefish that was only 2.5 inches long fluttering in the sand. Unlike the other resorts, you get 3 boat dives each day. On request, they will drop you at the Prince Albert Wreck on the way back, and you can leave your tank at the gazebo when you finish. Shore diving from the gazebo is allowed anytime you wish. Boat night dive was available, but I like my wine after dinner .....

There is nitrox available, with a small upcharge.

The food was plentiful and good. The daily soup was a real highlight, varied and delicious! Fresh fruit and salad bar, and buffet style hot foods included a few gourmet items, but mostly it is just good down-home kind of cooking. Thanksgiving dinner included turkey as well as many other items, and entertainment. We even sampled the lionfish filet, very tasty .... we have to control this invasive specie, and I can't think of a better way.

Speaking of entertainment .... the juggler, Victor was excellent !

I also highly recommend a massage from Loretta - great relaxation after a full day of diving, or if you get rained out. If you are expecting a 5 star resort this is not the place for you .... but if you like your luxury underwater and want good room, good food and plenty of it, and a relaxing vacation, this is the resort for you !!

Room Tip: I always enjoy a view of the ocean ....
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  • Stayed: November 2013, traveled with friends
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2  Thank DivingTemptress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa G, Director of Sales at Fantasy Island Beach Resort, responded to this reviewResponded January 25, 2014

Dear DivingTemptress,

Dear Mr. and Mrs.

On behalf of the entire staff of Fantasy Island Beach Resort, I would like to express our sincere gratitude for choosing us for your recent Holiday.

We, thank you for taking the time to share your holiday experiences. Your comments are very important to us as we strive to perfect our hotel. It was a pleasure for us to have had this opportunity of being your host and we are glad that you and your family have had an enjoyable and memorable stay.

We are looking forward to seeing you again at Fantasy Island Beach Resort.

Yours Sincerely,

ELISA GOMEZ
Gerente de ventas / Sales Manager
Fantasy Island Beach Resort, Dive & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fantasy Island Beach Resort

Address: Carretera Pavimentada Ppal, French Harbour, French Harbour, Roatan IB3110, Honduras
Location: Honduras > Bay Islands > Roatan > French Harbour
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in French Harbour
Price Range: $158 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fantasy Island Beach Resort 3*
Number of rooms: 115
Official Description (provided by the hotel):
Enjoy the best of the Caribbean at Fantasy Island Beach Resort, Dive and Marina! Our Roatan, Honduras resort is located on its own 21 acre private island. ... more   less 
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Also Known As:
Fantasy Island Beach Hotel Roatan
Fantasy Island Beach Roatan
Fantasy Island Roatan
Fantasy Island Beach Resort Roatan, Honduras

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