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“Fantastic weekend”
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Review of The Lodge

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Excellent
25 reviews
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Overview
Cabin -
1 Bedroom, 1 Bathroom, Sleeps 2
Frosterley, County Durham, England

Reviews from our community

Excellent - based on 25 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
amelialit...
Cambridgeshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Miss”
Reviewed July 17, 2015 for a stay in July 2015
1
person found this review helpful

The lodge itself was ok, clean with a few nice touches. Many complaints unfortunately though. The hot tub is not private and is in fact in the owners house. Which is very awkward indeed. Just covered with a few half open blinds in their conservatory. It also is only open 10-6 (which it doesn't state) so no unwinding in the evening is allowed. The lodge itself in about two steps away from the main house, which again feels very odd. The description makes it sound like your far away in their private garden. But in fact your just right next door. The garden is also not private, many windows from next doors houses can be seen and look right into the lodge. The wifi does not work, and no signal can be found in the lodge! The owner was not around for check out. Didn't tell us when check out was and didn't tell us what to do with the key when we left. (We couldn't ring her because there's no signal) We found this very unprofessional and rude. It worked out we spent no time in frosterley and no time at the lodge as we were too disappointed with it. We went exploring in other places and that made our holiday what it was. Very disappointed with the lodge and very underwhelmed. The description is not accurate enough and was not worth the money in my opinion and we would not have gone here if we had known all this. For 3 days we felt very uneasy feeling like intruders in someone else's home. This definitely should not be described as a holiday home. It is not one. Your just in someone's back garden. Hope this helps others.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 21, 2015
The hot tub as stated in the description that it is attached to the owners private dwelling and is not inside our home, also in the information pack that is left in the lodge it states that the hot tub can be used up to 8PM in the evening not 6PM as stated, this is due to the filtering process and chemical cleaning of the hot tub. Check in and check out times are as stated on the web site also an email is always sent prior to arrival with check in times of after 3PM, guests arrived early which was not a problem as we try and fit around their timescales but unfortunately unless we ask what time you will be departing which I feel is rude we leave instructions of where to leave the key this was sent by text on the morning of departure to which a text was received back thanking us for the stay! When guests arrive they are pointed to the welcome pack with all the relevant information needed, it is also pointed out that any problems at all please let us know. We were not contacted throughout the stay with notification of any problems, unless we are notified that you are not happy we cannot do anything about it. With regard to the WIFI we provide the password and user id but cannot be held responsible for the service from the provider, sometimes there is limited availability in the area but this is not within our control. We try our best to make our guests welcome and comfortable and have never had a complaint from anyone yet, we are truly sorry you did not enjoy your stay with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ClareWild...
Oldham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic weekend”
Reviewed June 29, 2015 for a stay in June 2015

Have just returned from a three day break at The Lodge and we have had a brilliant time. The accommodation is spotless and very cosy. The owners John and Jules cannot do enough for you and were always on hand if we needed anything.
Also, The Black Bull Inn (around 10 mins walk away) serves the best Sunday dinners you will ever have!
Hopefully we will be returning for another visit soon!

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Traveling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 29, 2015
So glad you enjoyed your stay with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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