We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor service, uncomfortable special event”
Review of Zizzi - Surbiton

Zizzi - Surbiton
Ranked #66 of 117 Restaurants in Surbiton
Price range: $12 - $27
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Lunch, Dinner, Late Night, Reservations
Description: At Zizzi we like to do things a little differently. We don’t do over-complicated recipes or scrimpy portion sizes. We’re all about the well-chosen ingredients, simply put together to make exceptional Italian food.Dine al fresco with an outdoor dining area for sunny weather. The original facade of the converted post office is integrated beautifully with the modern decor inside. Leather booths and chandeliers on the staircase are just some of the features used to pull some of Surbiton’s swankiness inside. And as it was the home of Rupert Bear’s creator, Alfred Bestall, we just couldn’t resist a subtle nod the bear himself here and there.Dine al fresco with an outdoor dining area for sunny weather.
Reviewed September 24, 2013

Visited with a large party to celebrate a friend's birthday at a "dinner theatre" evening. A group of actors recreated famous movie scenes set in restaurants over the course of the evening. It would be unfair to review their performance, but it got off to a bad start with a pre-performance speech from an old man who seemed very pleased with himself (not sure if he was part of the troupe or from the restaurant) announcing that there were likely to be various technical hitches and the audience should therefore please bear with them if the performance wasn't very good. He also then made a joke about refunding the ticket price if we weren't satisfied, his punchline being that as we were paying for a set menu, the theatre part of the ticket was in fact free. Audience expectations duly lowered the evening continued...

Service was dismal. The staff seemed flustered and reluctant to take an order or make eye contact until the glass of prosecco as part of the fixed-price menu arrived around half an hour after we had been seated. Food was also from a set menu, and we were served very shortly after the prosecco. Or rather the majority of the table was served: two diners had to wait for an additional half hour, and when the final plate of food arrived it was missing two components. The two vegetarians fared worse, as the waiting staff appeared unable to understand what providing a vegetarian option involved: having been told twice that neither ate fish, the manager suggested calamari as a possible replacement for something with meat in it. No thought had been given to making the experience of non meat-eaters resemble that of the rest of the party, and they too were served when the majority of the table had finished their food.

I'm giving this two stars rather than one because there was a certain accommodation on the part of the restaurant for their running out of the wine we were drinking, and they did, when asked, knock an amount off the bill to account for the delays, the food which never arrived and the shambolic service. But in all honesty, a restaurant which can't deliver a set menu on time to covers who were presumably mostly pre-booked should not be trying to do "special" evenings at all, and certainly making vegetarian diners feel uncomfortable and second-class is inexcusable in 2013. One final irritation was the manager's refusal to be drawn on whether or not the actors were being paid for their efforts: difficult to see where the extra money was going - certainly not on providing enough staff for the evening, nor seemingly stocking enough food or drink.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Brother T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (206)
There are newer reviews for Zizzi - Surbiton
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

158 - 162 of 206 reviews

Reviewed September 18, 2013

Went with my girlfriend on a Tuesday evening after we found a 50% of main meals deal. I have been to Zizzi’s a few times and always have good food there, nothing amazing but good. The same could be said about our latest visit. I had a pizza which was half spicy sausage and half prawns which was really flavoursome and well cooked, my girlfriend had a seafood pasta which was very nice just a bit spicy. We washed it down with a very reasonably priced bottle of prosecco at £22. The problem was the service was dreadful, we sat down at about 7pm and the place was almost empty we ordered the prosecco and then it started to get busy and the staff forgot about us we waited ages then had to get up and go and get someone to order our food. Getting the plates cleared away and the bill was just as difficult and again we had to get up, suffice to say we did not include a tip.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Henry4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

We chose the restaurant while walking - no plan, no booking. Food was average Italian offerings, no issues with quality. Would I eat here again? Probably.

    • Value
    • Atmosphere
    • Service
    • Food
Thank JRAmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

The food is pasta and pizza and risotto mostly, with a special and a couple of salads. That sounds extensive but as a person who prefers a light carbs, low fat diet there is actually little to eat on the menu. The Sicilian antipasti is nice, the seabream special was dull and served with a ton of potatoes. I like that they have calorie details for each dish, but they should also list the carb and protein and fat content too.

    • Value
    • Atmosphere
    • Service
    • Food
Thank lemanieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013 via mobile

Myself and 3 family members decided on zizzi's as we all had a hunger for pizza. Chose surbiton due to ease if parking.
When we entered we were greater by a waitress who asked if we had booked. We said no, and were met with raised eyebrows. The place was completely empty. It was 7.30pm on a Saturday.
We were then asked where we would like to sit, and laughably told no to our first 4 choices as they were reserved. Which is fine, but would have been better is we had just been steered to a table for 4.
Eventually seated we waited half an hour for our drinks to be ordered.
The food was good, usual zizzi fair.
Once our food was delivered we did not get approached by any waiters until we asked for out plates to be removed. Then it was another hour before we could get anyone's attention for the bill.
It was also curious that all of the reserve tables were still empty when we left.
Like the heading states. Food good, service shocking.
Will not be returning.

    • Value
    • Atmosphere
    • Service
    • Food
Thank themizzvee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Zizzi - Surbiton also viewed

Kingston upon Thames, Greater London
Twickenham, Greater London
 
Richmond-upon-Thames, Greater London
 

Been to Zizzi - Surbiton? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing