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“What a change!!”
Review of Harts Boatyard

Harts Boatyard
Ranked #26 of 117 Restaurants in Surbiton
Cuisines: Contemporary
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Description: An idyllic retreat set in beautiful country house-style surroundings,Harts Boatyard serves a menu of gourmet European recipes. Trained in high-class cookery schools in Spain and Italy, the chefs bring a wealth of experience, and demonstrate knowledge of a breadth of classic and complex cooking techniques. Partnering with Rothschild wine merchants, guests can choose a bottle from the well-stocked cellar.
Level 3 Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“What a change!!”
Reviewed October 13, 2013

To say this restaurant has gone downhill is unfortunately an understatement! We arrived on time and were shown our table. So far so good. We were a party of 5 adults and two children. Our waiter was chatty and whitty and an asset. We ordered our food most of the starters came out after a long wait of approximately fourty minutes before the drinks that we had ordered at the same time! The prawn cocktail came approximately ten minutes later as it had been forgotten. This arrived at the same time as the drinks.We, at this time were offered a jug of tap water and decided that it would be a good idea for all to have a glass. Another 40 minutes passed and we asked several times what had happened to the water and, by now, the lunches? When the food eventually arrived the childrens food had been mistakenly prepared as adult meals. And were brought back after five minutes or so.The vegtables came five minutes after the food and tasted horrible the meat was ok although cold, but the potatos seemed as though they had been cooked for several hours and kept warm. All in all very disappointed and will not be retuninig any time soon. We have eaten here several times before and have always been keen to return.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Neil_ponton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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707 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Polish first
  • Any
English first
London
Level 3 Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“What a disppointment”
Reviewed October 7, 2013

Visited the restaurant on a lovely sunny Sunday, great location overlooking the river, but that's probably about the only positive thing about it! The food is below standard, the staff is extremely unfriendly and seem to work to some rule book which doesn't mention customer satisfatction, very pricey for the quality of food were were served. Orded spit roast chicken with Aioli and Frites and was served a disgusting chewy roast chicken on a bed of cabbage with a few roast potatoes...4 coffes and two scoops of ice cream for desert cost over £15. Needless to say that we will not be going back there anytime soon

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank assiab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Really disappointing”
Reviewed October 6, 2013

I have been here a couple of times, the location is lovely but every time I go I am disappointed. The food is okay but very overpriced for what you get. The service is really appalling.. I'm not sure when they get their staff from but their customer service skills are terrible. The last time I went, despite having a reservation, we were left to queue for ages, at no point did any member of staff even acknowledge our arrival. After finally being seated, we ordered our drinks and waiting for around 20 minutes before we received these, which was after our food has arrived! We had no plates to eat our starters off so had to use our side plates. I had the burger to start and the beard was so burnt I couldn't eat it, at £12.95 this was unacceptable, as all you get is the burger and a few chips for that price so you expect it to be really good. All in all just really disappointing.. This place has the potential to be really good. I won't be going back

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank EvelynA183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 5 Contributor
64 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Great location”
Reviewed October 4, 2013

This is a great place to watch the sunset and enjoy views of the Thames. The food is good and the service adequate. It's got a fantastic atmosphere. A good place to celebrate events with friends.

The pub downstairs is always busy. It's ine of my favourite places in Surbiton

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton, United Kingdom
Level 4 Contributor
28 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“nice view, shame about the food”
Reviewed September 25, 2013

A group of friends and i went here for sunday lunch recently, the location is nice and so is the building, as for the food, i found my chicken dry and only luke warm, as did others who had the same. the service is slow and poor, i agree with other reviews written, This needs to be addressed before i will ever eat here again as right npw im afraid the food is not hot enough and this could be a health issue

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sunnyhoney1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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