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“EXCELLENT LOCATION, SHAME ABOUT THE FOOD”
4 of 5 bubbles Review of Villiers Lodge

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Villiers Lodge
Ranked #1 of 3 Surbiton B&B and Inns
Certificate of Excellence
Burton on Trent
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“EXCELLENT LOCATION, SHAME ABOUT THE FOOD”
4 of 5 bubbles Reviewed July 14, 2013

We had booked two standard double rooms for the duration of the Hampton Court Flower show, and our room completely blew us away- huge ground floor room with kingsize bed, settee, armchair, desk and walk in wardrobe to complement the wonderful en suite batrhroom. However, our friends were put on the second floor with a standard bedroom with no air conditioning and in this weather it was a necessity, but they did not complain. The breakfast room only catered for a limited number of guests and was particularly small, including tables, where there were no side plates or knives for toast and service was very slow, not removing used plates until asked. The breakfast was basic with only a basic sausage, bacon, fried egg and tomato offered as "full English". No other options available, ie. scrambled or boiled egg, fish or porridge. Two guests were asked to wait until other guests had finished before being allowed in the dining room due to the restricted size - there were only 8 guests being served at this time.
The location was perfect for the buses and train station, with central London only 35mins and Hampton Court only 7mins after a 5minute walk to the station. We found Bosco lounge wonderful for an evening meal, even closer than the station.

Room Tip: Ask for room 3 on the ground floor it is beautiful, quiet and overlokks the garden with patio doors.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEdwards-Manager, Manager at Villiers Lodge, responded to this review, July 15, 2013
Dear Steven C,

Thank you for your feedback on your stay at Villiers Lodge.

I am glad to see that you enjoyed your complimentary upgrade to a deluxe room. I am sorry that we could not also upgrade your friends, but we were fully booked and no other rooms were available. All of our upstairs rooms do have fans in them and we would gladly have provided an additional fan had your friends mentioned that they required another one.

The breakfast room is small, yes. As I'm sure you can appreciate, Villiers Lodge is a bed and breakfast, not a hotel. The guest house has been converted from a Victorian house. We have tried to keep as many of the original features as possible and not tamper with the layout of the house.

I apologise for the wait you experienced during breakfast. All food is cooked fresh to order and this does take some time. We were catering to a house of 14 people during your stay so I apologise that you found my service slow - I can assure you that I was moving as quickly as possible! Our cooked breakfast is bacon, sausage, choice of egg, grilled tomato and beans - there is also an assortment of fruit, cereals, yogurts, etc. to choose from on our buffet table. As a small establishment, I feel that it would be impractical (and indeed stinky!) to cook fish.

I'm glad that you enjoyed the location and ease of travel. London Waterloo is 18 minutes away and Hampton Court is a 7 minute journey by train. And I am glad to hear that you experienced some of the eateries Surbiton has to offer.

Kind Regards,
Laura Harper-Edwards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
Level Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

Good location if traveling to Hampton Court for the Flower Show. Slightly too far to walk down to Kingston if you are a "golden oldie" though and the choice of cheap places to eat out in Kingston is non existent unless you like McDonalds ! Comfortable rooms, amazingly clean and all the necessary facilities. Excellent breakfast. Very friendly and accommodating staff - bit pricey for the room we had but considering London prices at Flower Show time it wasn't too bad. Free parking and Laura suggested going to Hampton Court by train rather than drive but if you are carrying loads of plants back probably not very sensible - also only one train every half hour and it takes on 12 mins to get to Hampton so not very efficient.

Room Tip: Being on the ground floor only a fanlight window was open for obvious security reasons so the room w...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southernbelle758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEdwards-Manager, Manager at Villiers Lodge, responded to this review, July 15, 2013
Dear Southernbelle758,

I am glad to learn that overall you enjoyed your stay at Villiers Lodge!

Next time you are in the area, try to dine out in Surbiton - there are loads of friendly pubs and family owned restaurants to choose from. Kingston is great for night life and shopping, but Surbiton knows how to do food ;-)

I am sorry that you found the room hot and noisy. The windows in the room do open - please see me on your next stay if you require assistance in opening them. I apologise for the noise - normally the classical music is switched off at night, but I must have forgotten to turn it off the evening of your stay. My apologies for this oversight.

The trains to Hampton Court are not as frequent as the ones to London, but the journey itself only takes 7 minutes. Most people find that this is the easiest way to get to Hampton Court as traffic can be dreadful all around the palace. Train times can be found in advance on the tfl website to help plan your day and avoid unnecessary wait times. I'm sorry you didn't care for my suggestion, but hope that you had a nice day at the Flower Show regardless!

Kind Regards,
Laura Harper-Edwards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

I have struggled to find anywhere nice reasonably priced to stay near Kingston then I stumbled across Villiers Lodge what a find this was. I was met by Laura the manager who was so welcoming. There is a lovely peaceful and relaxing atmosphere about the whole place. The rooms are tastefully decorated, well maintained and very relaxing. As a business traveller, things like plenty of plug sockets, fast free wifi and a quiet good night’s sleep are really important, I get all this at Villiers Lodge. The beds are so comfortable; it’s difficult to get up in the morning. The showers are excellent. The whole place is spotlessly clean. Breakfast is cooked fresh for you and there is a good range of cereals, best bit for me is proper fresh coffee (no instant). The hotel is in a very nice quiet area and is within walking distance of Kingston and Surbiton, although the K4 stops just round the corner and goes to both Surbiton and Kingston train stations. I am delighted to have found Villiers lodge and would recommend it to anyone.

Room Tip: All rooms are lovely ut if you have difficulties with stairs ask for a ground floor room
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nogie1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEdwards-Manager, Manager at Villiers Lodge, responded to this review, July 15, 2013
Dear Nogie1810,

Thank you so much for your feedback! I am delighted to hear that you enjoy your stays at Villiers Lodge!

Many thanks for your continued custom,
Laura Harper-Edwards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

A couple of us stayed whilst working in the area, The rooms were lovelly and a bargin for such a central location. Brilliant location would highly recommend it, there were plenty of chain and local resturants a 5 min walk away and a fab breakfast as a bonus!!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucasmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEdwards-Manager, Manager at Villiers Lodge, responded to this review, July 15, 2013
Dear Lucasmum,

Thank you for your feedback! I am glad to learn that you and your colleagues enjoyed your stay with us at Villiers Lodge!

Jeff and I hope to welcome you back again soon!

Kind Regards,
Laura Harper-Edwards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

This B & B offers good value for money. Well located for Surbiton or a short drive, say 5 minutes to Kingston upon Thames. We stayed for one night in a standard double room which was well presented, clean and quiet. In the morning we opted for a full English breakfast which was cooked very well, although had we not wanted the cooked breakfast there was not a huge amount of choice. Villiers lodge is a beautiful building and the owners are very welcoming.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatrinaUK_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEdwards-Manager, Manager at Villiers Lodge, responded to this review, July 15, 2013
Dear KatrinaUK_8,
Thank you so much for your kind words. I am pleased to hear that you enjoyed your stay with us and I hope that we will welcome you back again soon!
Kind Regards,
Laura Harper-Edwards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
1 review
5 of 5 bubbles Reviewed June 23, 2013

Choosing a Bed & Breakfast in England is similar to the lottery. Perhaps, you won’t be always lucky, but sometimes you discover a treasure such as Villiers Lodge in Surbiton.

It is at about half an hour by train from London and near Kingston too, in a small, picturesque English town with all the necessary facilities.

The Harper’s house is a beautiful building located in a peaceful area in Surbiton. It is a classical building with clean and nice rooms.

And that’s not everything about this B&B, you have to take into account the love and attention to all small details from the young couple who own the huose.

Villiers Lodge is one of those accommodations that you will always remember.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEdwards-Manager, Manager at Villiers Lodge, responded to this review, June 25, 2013
Dear Josean M,

Thank you so much for your kind words! I am so glad that you enjoyed your stay at Villiers Lodge and felt at home.

I very much hope that my husband and I will welcome you back again soon!

Kind Regards,
Laura Harper-Edwards, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

We stayed in Villiers Lodge back in February just for one night. Fantastic accommodation, clean and quiet, perfect for a good nights rest and still close to the station and local high street. Kingston is a short bus ride away. It is managed by a younger couple who are very friendly and helpful. The only thing that could improve slightly is their breakfast - a bit more choice would be lovely. Otherwise - a place we will visit again for sure.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Isi_39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEdwards-Manager, Manager at Villiers Lodge, responded to this review, June 25, 2013
Dear Isi_39,

Thank you for your feedback! I am so glad to hear that you enjoyed your stay with us in February! I hope that we will be able to welcome you back now that the warmer weather is coming!

Kind Regards,
Laura Harper-Edwards, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villiers Lodge

Property: Villiers Lodge
Address: 1 Cranes Park, Surbiton, Kingston upon Thames KT5 8AB, England
Location: United Kingdom > England > Greater London > Kingston upon Thames > Surbiton
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Surbiton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villiers Lodge 4*
Number of rooms: 7
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Also Known As:
Villiers Hotel Surbiton
Villiers Lodge Surbiton, Surrey

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