always meant to go here for a meal so when passing yesterday evening decided to call in. we were told that it would be 30 mins before we would be seated so we decided to wait. bit of a mistake .....when shown to a table in the bistro our order was promptly taken, two 8oz steaks (medium) with chips. on arrival there was only one portion of chips so the waiter said he'd see if he could get some more!!!! on cutting my steak I found it to be medium rare and as my partners seemed to be medium we swapped. chips eventually arrived and another waitress came over and asked if everything was ok but as our mouths were full we couldn't say much as she left quickly. we then realised that mushrooms and tomatoes that were a garnish to the meal were not served so we asked for them. again we were told they would see if they could get us some!!!! we eventually got 'some'. meanwhile as we ate our steaks mine was getting rarer and my partner's more medium resulting in another swap. when clearing away the plates we were again asked if everything was ok so we informed the waitress of our issues and that the steaks were a bit on the tough side. she informed the manageress who came over and apologised and gave us a reduced bill. the eating experience was poor but most of the staff were very nice. we weren't the only ones complaining that night. get your chef sorted.
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