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“Bed Bugs”

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La Touraine Champenoise
Reviewed October 20, 2012

While the ambience and setting of this hotel was as recommended, we ended up with a little more than we bargained for.

Having travelled on a new build house boat for a week leading up to our stay, we thought we would treat ourselves before heading back to the UK. (My other half had enjoyed a meal here whilst doing his Inland Waterways qualification some years back...)

We picked up some Champagne and checked in. Meal was great, breakfast was great. Resulting itchiness and the downright embarrassing welts which resulted from our stay were not.

Both of us ended up covered in itchy and unsightly bites. A trip to the doctor confirmed they were caused by bed bugs. During our trip, there was no other establishment which we could have contracted them from. My partner was worst affected. He ended up with more than 200 bites all over his body including his face. I had over 100 and have photographic evidence to prove it.

On contacting the hotel, they refused to accept our claims and said no-one else had complained of such a thing, and they were going to fumigate the room. There was no suggestion of compensation or offers of a refund and they even had the audacity to say we would be welcome to stay again. (!)

It left a very sour taste in what was meant to be a luxury night following a trip down the French canals. I would never use or recommend this hotel again. We gave them ample opportunity to address our complaints, unfortunately the outcome was far less than satisfactory.

They may have fumigated the rooms, but be warned... they are unlikely to accept any complaints in future, and you are the ones who will be left feeling like you are in the wrong.

We have enjoyed many trips to France, with great hospitality in a number of establishments. This establishment is one which we will never be visiting again.

Stayed: May 2012, traveled as a couple
2  Thank Rosh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 - 14 of 25 reviews

Reviewed September 18, 2011

We had a very poor experience in this hotel/restaurant.
1) The menu is overpriced for the quality of the food (48 – 58 Euro for 4-5 courses), but a nice “amuse bouche” and very good “café gourmand”
2) Only one brand of champagne was served by the glass in the heart of the Champagne region
3) The restaurant is understaffed, also for French standards the serving time was very long
4) Next to some fresh mini-pastry, the leftover bread from the previous night’s dinner was served again for breakfast. No cheese or meat served for breakfast. At least there were some fresh fruit
5) The room was ok for the price (97 Euro for the room), but they gave us the most expensive room for 3 people even though we only asked for a double.
6) When we arrived we were asked if we wanted to park our car in the garage to protect it from theft and damage. When we left we were charged an extra fee of EUR 6 for the garage. Not a big deal. But when we mentioned that we would have appreciated that they told us the night before about the charge, the owner returned the money but literally screamed at us. A surprising reaction given that we were guests who spent over 250 Euro for dinner and board at the country side.
7) We will clearly not return to this place, neither for dinner nor for a night.

  • Stayed: September 2011, traveled as a couple
    • Value
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1  Thank Berni2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

We found this small hotel by accident about lO yrs. ago and now stay every time we stock up with champagne. It is family run, some bedrooms not very large and one or two can be noisy occasionally. However, the breakfast cannot be faulted - cereals, bowls of cherries, strawberries, melon, kiwi fruit and raspberries together with yoghurt, croissant, rolls aplenty and boiled eggs if so wished. The set menu for dinner is 34.50 euros, large and well presented but if too much eat a la carte. Undercover parking available - it's a great place for a break.

  • Stayed: June 2011, traveled with family
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2  Thank wooster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

Lovely small auberge on banks of the Marne in heart of Montagne de Reims. Has been in same family now for over. 100 years.

  • Stayed: June 2011, traveled with friends
    • Value
    • Sleep Quality
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1  Thank petom29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2017 via mobile
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Stayed: September 2016, traveled with friends
Thank Mikael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2015 via mobile
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Stayed: November 2014, traveled with friends
1  Thank Edwin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2015 via mobile
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Stayed: June 2015, traveled on business
Thank SheilaTo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Touraine Champenoise

Address: 2 rue du Magasin, 51150 Tours-sur-Marne, France
Location: France > Grand Est > Marne > Tours-sur-Marne
Amenities:
Restaurant
Hotel Style:
Ranked #3 of 3 B&Bs / Inns in Tours-sur-Marne
Number of rooms: 7
Also Known As:
La Touraine Champenoise France/Tours-Sur-Marne

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