While the ambience and setting of this hotel was as recommended, we ended up with a little more than we bargained for.
Having travelled on a new build house boat for a week leading up to our stay, we thought we would treat ourselves before heading back to the UK. (My other half had enjoyed a meal here whilst doing his Inland Waterways qualification some years back...)
We picked up some Champagne and checked in. Meal was great, breakfast was great. Resulting itchiness and the downright embarrassing welts which resulted from our stay were not.
Both of us ended up covered in itchy and unsightly bites. A trip to the doctor confirmed they were caused by bed bugs. During our trip, there was no other establishment which we could have contracted them from. My partner was worst affected. He ended up with more than 200 bites all over his body including his face. I had over 100 and have photographic evidence to prove it.
On contacting the hotel, they refused to accept our claims and said no-one else had complained of such a thing, and they were going to fumigate the room. There was no suggestion of compensation or offers of a refund and they even had the audacity to say we would be welcome to stay again. (!)
It left a very sour taste in what was meant to be a luxury night following a trip down the French canals. I would never use or recommend this hotel again. We gave them ample opportunity to address our complaints, unfortunately the outcome was far less than satisfactory.
They may have fumigated the rooms, but be warned... they are unlikely to accept any complaints in future, and you are the ones who will be left feeling like you are in the wrong.
We have enjoyed many trips to France, with great hospitality in a number of establishments. This establishment is one which we will never be visiting again.
- Also Known As:
- La Touraine Champenoise France/Tours-Sur-Marne