We stayed at the frogmill this week for our visit to Cheltenham races. Our room was in the main hotel and was cold on our arrival. It was a nice big room but had a tiny heater at one side and only a towel rail in the bathroom. We did get the room to warm up but the bathroom was freezing. I know it must be hard with a very old building and old metal single glazed windows but hotels must keep guests comfortable. The staff were very helpful and the breakfast was fantastic. We had an evening meal and it was good. Again the restaurant was cold and it doesn't help you to relax or want to stay. It was exceptionally cold outside with a windchill of -12c but we do live in the uk so this needs to be accounted for.
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