1. Room service : satisfied for cleaning and response.
1) Pool : its good. but, necessary to have staff for safety and food service
2) Golf course : Caddy is quite young. just support to bring your club.
3) Restaurant : Food taste is Excellent. but, service mind and manner is not good.
Staffs provide baby plate without cleaning and did not say "Sorry" or "any comments for this". If staffs are busy, they ignore my order.
4) Cake order : I ordered cake for wife BD. but, cake taste is so terrible. cannot eat. please consider this. (Cake was bought in downtown by hotel staff)
Restaurant staff shall need to be trained more.
And Chatrium is good hotel/resort chain. but, after merged this resort, please consider to train and teach them.