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“Get the food right and this would be a five star hotel”

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Kassandra Bay Resort & SPA
Ranked #1 of 3 Hotels in Vasilias
Certificate of Excellence
Huddersfield
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Get the food right and this would be a five star hotel”
Reviewed June 15, 2013

My wife and I recently stayed at this hotel with our three year old son. Below is an honest appraisal of different key areas that were important to us for our stay.

Rooms: Our family room was very spacious with a beautiful view out to sea. Beds were very comfortable and it was a nice touch for the hotel to provide chilled water and soft drinks for free on our arrival. The bathroom was excellent with shower over a bath providing superb water pressure and no shortage of hot water. The cleaners did a fantastic job cleaning the room and replacing towels every day. There was also a turn down service in the evening which our son loved especially as they left a sweetie on his pillow.

Location: Situated at bus stop number 8 on the island, it was very convenient for getting into the town in the evening. We hired a car for our stay and had no issues parking our car when returning to the hotel. There is a private beach within the grounds. Guests had access to free sunbeds, and the umbrellas had a buzzer on that alerted bar staff whereby you could order refreshments.

Grounds: As well as the convenience of having the beach, there were two pools that guests had access to. One of the pools also had a childrens section which was safe and our son loved. A pool bar is placed between the two pools providing drinks and snacks day and night. It should be noted that the grounds were immaculate and very well maintained. The staff clearly work very hard to maintain them.

Facilities: Free WiFi throughout which was useful, (although getting a connection at peak times was a problem despite having a number of different wireless routers to connect to.), a gym (which I didn't use), a spa (which I did use and was very impressed with). Reception also has two PC's for guests to access.

Food: This was the biggest let down. When we booked with Thomson, we booked at a time when there was a promotion whereby we could get a free upgrade to half board from Bed & Breakfast. Thank goodness we hadn't paid for half board otherwise we would have been most upset.

Breakfast was ok. Not brilliant, just ok. With no labelling, it was difficult to guess whether you were choosing cheese pies or apple pies. Hot dog sausages, chips and pizza were the norm at breakfast along with something that resembled bacon but tasted nothing like it. For a hotel aspiring to be five star, one would have expected the quality there to be better as well as having an omlette and/or a pancake chef (Apparently there used to be a pancake chef but this no longer seems to be the case). On the plus side there was a wonderful selection of cereals, fruits and yoghurts as well as toast, croissants, pain au chocolat and cake. The staff also worked tirelessly to ensure tables were cleared and cleaned.

The evening meals were where the big problems lie. A number of reviews here have already alluded to the issues associated with the food and we spoke to many other guests who agreed that the food was not up to the standard that you would associate with even a four star hotel let alone a five star one. The food was barely warm much of the time and hardly ever hot. The meats tasted bland and had no labelling to describe what we were choosing. When I asked a chef what something was, I would get a one word response, i.e beef or chicken. It would also have been useful had there been a posting of the menu for the evening somewhere outside of the restuarant area or by reception.

There was however an a la carte menu whereby guests could bypass the offerings at the buffet and pay for a restaurant quality meal. The most annoying part of this is the fact that this food was excellent and therefore you kind of knew that the chefs were capable of producing much better quality than what the majority of the guests got to choose each evening. Another gripe was the lack of choice for children. A children's menu was apparently available. We did however never see one of these menus and was actually told by another guest of its existance but that the hotel had not actually printed any of these menus off. On a number of occasions we had to make do with a cheese toastie which we had to pay extra for which we felt was a bit greedy on behalf of the hotel.

On the whole, we really enjoyed our stay at the Kassandra Bay Hotel. We would love to visit this hotel again when our finances allow but would resist going half board unless there was no charge.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lcejames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KassandraBayResort, Manager at Kassandra Bay Resort & SPA, responded to this review, June 22, 2013
Dear Icejames,
thank you for taking time to post such a detailed review following your recent stay at KBR. All points made out from your review have been discussed with our management team.
Some points have already been improved, some other points have already been explained from previous replies.
All in all thank you for your comments and we would be happy to welcome you back to our resort in the future.

Kind Regards,
The Kassandra Bay Management Team
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Chepstow, United Kingdom
Level 6 Contributor
235 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed June 13, 2013

This may be a 4 or a 5 star Hotel but it is not the one described in the Thomson brochure or shown in the wonderful photos from " figgygirl". The setting is beautiful, the staff are wonderful, the place is, on the whole, well maintained but with a few scruffy areas, notably the underground toilets. The breakfasts include everything imaginable, plenty of it and fresh and the coffee is excellent but the man with the pancakes has packed up his pan and left. Some time between the published photos and the present the whole place has been painted beige. It is impossible to tell where in the world you are, the food is "international", there was a very good moussaka one night but apart from that and the yoghurt and honey there are no clues that you are in Greece. The white buildings and terrra cotta roofs are now beige and the pool with sea view is now surrounded by buildings. We hoped to eat with a sea view but if you are half board you are restricted to the buffet area serving a variety of casseroled type dishes. A La Carte customers eat nearer to the sea but breakfast is in a totally enclosed room with curtains. The water taxi which whisks you into town and comes back until late in the evening is fantastic and reasonable at 2.5 euros. We were annoyed by the repetetive music which was impossible to escape from even on the beach due to the speakers in the terrace which overlooks it. If you want posh, bland and luxury, this is the place. If you want Greece, go somewhere else.

Room Tip: Get a sea view room, high up away from road noise
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveltrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KassandraBayResort, Manager at Kassandra Bay Resort & SPA, responded to this review, June 20, 2013
Dear traveltrev,
thank you for taking time to post your comment on trip advisor.
Greece is green, Greece is blue and white. These are our colours, and our tradition. These colours characterise houses, and hotels throughout the Greek islands. Our hotel is situated in a green gulf with amazing sea view and immediate contact with the sea. Our building construction includes traditional Greek stone, white-beige colours, and hotel offers beautiful gardens and of course view to the immense blue of the sea. It gets no more Greek than that.
Breakfast has so many products from Greece, starting from home made jams, greek honey, dry fruit from Pelion, plumps from Skopelos, traditional cheese and spinach pies, fresh eggs, Greek sweets, Greek yoghurt, olives, tomatoes, Greek feta.
We cater of course for our UK guest by offering dishes as baked beans, bacon and sausages for breakfast but without losing our Greek identity. Half board is mainly based on mediterranean cuisine, all dishes are prepared with fresh Greek olive oil and Greek ingredients. Half board is served outdoors with view to our gardens and two pools. Breakfast area has view to pools and sea. Curtains are see-through and used only for a bit of shade in the morning.
Hope you have the chance to visit our beautiful country and island in the future.

Kind Regards,
The Kassandra Bay Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, England, United Kingdom
1 review
Reviewed June 13, 2013

We booked this hotel the night before we travelled and wow were lucky, from the moment we arrived we knew we had chosen the right place. The transfer from the airport was only 15 minutes, and our check-in when we arrived at Kassandra Bay was quick and easy. We were then shown to our room in the new block (room 419) which had stunning views of Vassilias beach, Tsourgria island, Arkos island and Evia island on the horizon. The room itself was very generous size, nicely furnished, lovely paintings on the walls, and was kept spotless by the cleaners who would visit twice every day. The bathroom and facilities were all superb - very modern. We stayed on the bed and breakfast option which suited us, the breakfast was superb with a real variety, the Greek yoghurt, fruit, cereals, scrambled eggs and omelettes were our favourites. We had room service on our first night and lunch on our last day, again the food was very nice. All the staff work extremely hard and couldn't help you enough,
The beach was great for sun bathing with plenty of sun loungers and cabanas for shade. The call bells for service on the beach were great, again the service was fantastic.

Skiathos itself is a gorgeous island, lots of very nice beaches, the locals are so friendly and we loved going into Skiathos town in the evenings for meals and drinks at some of the bars.

I would definitely go back to Skiathos and Kassandra Bay Hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lewis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KassandraBayResort, Manager at Kassandra Bay Resort & SPA, responded to this review, June 24, 2013
Dear LewisD,
thank you for taking time to post your comment on trip advisor following your recent stay at KBR. It is encouraging to read that our hard work is acknowledged by our valued guests and we warmly hope to have the chance to welcome you back to our resort in the future.

Kind Regards,
The Kassandra Bay Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 13, 2013

This was our second visit to the hotel - we came last year as a couple and fell in love with the place so this year we decided to return with our family (6 adults & 5 children). We came with Thomson and they have included this hotel in their Platinum collection for the first time. There were two noticeable differences from last year, the first being that the staff were very young and although hard working and polite, their inexperience showed. We were on a half board basis and last year, the restaurant's Maître di' was excellent in ensuring our table was ready for us and that we received the best possible service but this year there was a definite drop in standard and in fact on our last night we turned up to discover that the table hadn't been prepared and had to insist on the tables being rearranged to accommodate our party. The second thing was the inclusion of an entertainment programme (of sorts). The hotel is really designed for the 'al fresco' experience - all the dining (apart from breakfast) & socialising is located in the outdoor space and doesn't easily adapt to an entertainment venue. The entertainment was hosted by a couple of very nice friendly guys but essentially comprised quizzes for the adults and a repetitive children's disco held @ 8:30pm in the basement play area. For me, if a 5 star resort provides entertainment then it should be of a 5 star quality and this wasn't really up to the mark.
So what's my conclusion. Still a very good hotel and one that I would certainly recommend but, as it promotes itself as a 5 star hotel (with pricing to match) then it needs to ensure ALL the facilities and services are up to that standard.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roytonians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KassandraBayResort, Manager at Kassandra Bay Resort & SPA, responded to this review, June 14, 2013
Dear Roytonians,
thank you for posting your review following your recent stay at the Kassandra Bay Resort. We are honoured for the fact that this is your second visit at our hotel and we thank you for this. It is very important for us to have repetated guests, this is a hotel's overall success.
We are really sorry that you did not enjoy the entertainment and we would like to inform you that our management team has since end of May decided to end the entertainment as it was considered not to match our hotel's profile. Our animators were excellent and their programmes entertained many of our guests but it was a management decision to suspend it.
It's a surprise to read that your experience at the restaurant was not to quality you expected it. Our staff is always customer orientated but we take your comments as constructive.
We do hope to welcome you back to our resort next year!

Kind Regards,
The Kassandra Bay Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 12, 2013 via mobile

Have just returned from what can only be described as one of the best holidays I have ever had! First visit to Skiathos and this hotel- my expectations were definitely exceeded! On arrival we were checked in promptly and our room was ready, we were taken there to find we had received an upgrade which was beautiful! I've broken down the review to be more helpful..
HOTEL LAYOUT
The hotel itself is set on its own private beach, has beautiful well kept grounds and has a beautiful view of the sea! Cleanliness is of very high specification, many thanks to VERA our cleaner! Staff are very friendly and helpful in and around the hotel. Even though we are not impaired we noticed that everywhere had good ramp access for those less able.
FACILITIES
My partner visited the spa which is new and he said it was excellent, he was also very happy with the gym facilities.There are 2 pools which are separated by the pool and snack bar. The view from lunch and dinner al a carte area as well as the buffet dinner includes the pools and sea! Children have their own pool area in one of the pools as well as a play area that's inside, table tennis, soft play and a few other bits. Wifi is available in rooms and public areas for free, there's also 2 PCs in reception.Water taxi is 2.5 euros each to Skiathos. The bus from outside the hotel is €1.60 and a taxi is about €7.
FOOD and BEV
Breakfast had something for everyone. We were half board and so dined in the hotel a few nights. Food was of good quality, however it could have done with being a little hotter and having more choice of meat that isn't on the bone ( just my personal preference!) however still I enjoyed every meal I had from the buffet. ( the temperature of food may be a Greek thing as everywhere we went food wasn't very hot!) There is an extensive drinks menu on offer at the hotel.
BEACH
The hotel has its own loungers and umbrellas on the sea front, these are to the left of the beach, they have a service call button if you wish to order a drink :) ( don't use the vasilias beach ones as there is a charge, these are to the right and a different colour)
ROOMS
We had a wonderful upgraded room in the new block with a private pool. From looking at the layout I think most rooms offer a sea view of some description. Also they have renovated rooms in other parts of the hotel. Rooms are of fresh modern design, have good air con and comfortable beds. The multi jet shower is good in the bathroom too!
Something that the Brits do miss is the Tea and Coffee making facilities, so take a kettle if you're a tea addict!

I personally have high expectations of holidays and this one beat it! Even without the upgrade I was impressed by the hotel and its service. If you are thinking of going to Skiathos and want to stay somewhere with modern facilities that's not to far from Skiathos town then I would thoroughly recommend here! Well done to the staff of Kassandra Bay :-)


Ps... For those complaining about the entertainment, I personally think the ' entertainment' is set at the right note... Low key and casual and not every night in your face... It would simply ruin the ambience of this hotel!

Stayed June 2013, traveled as a couple
Helpful?
5 Thank thescarletwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KassandraBayResort, Manager at Kassandra Bay Resort & SPA, responded to this review, June 13, 2013
Dear thescarletwoman,
thank you for taking time to post write such detailed feedback following your recent stay at KBR. We consider that guests who manage to create holiday experiences like yours are our reward. We all work very hard as a team to try and keep all of our guests happy. Most of the times we achieve that, others not to the expected degree by reading some customers comments but what is certain is that we always try for the better, we strive for improvements and to providing the service that a 5 star hotel requires.
We hope to welcome you back to our resort in the future.

Kind Regards,
The Kassandra Bay Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melton Mowbray
Level 6 Contributor
151 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 12, 2013 via mobile

The Kassandra Bay hotel is everything you expect and so much more. The location is excellent, layout superb and the staff attentive. Everything about the Kassandra Bay shouts quality and we cannot wait to go back. The water taxi to Skiathos Town and Koukanaries Beach is brilliant and so convenient when you are B&B and provides that extra special element. Brilliant!

Stayed June 2013, traveled as a couple
Helpful?
2 Thank Chopper_bass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KassandraBayResort, Manager at Kassandra Bay Resort & SPA, responded to this review, June 13, 2013
Dear Chopper_bass,
thank you for taking time to post your comment on trip advisor following your recent stay at our resort. Your feedback can only make us smile and give us the encouragement to continue our work here at the hotel.
We hope to welcome you back to Kassandra Bay in the near future.

Kind Regards,
The Kassandra Bay Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester UK
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 11, 2013

Simply beautiful location ,and really helpful staff in all areas apart from...evening restaurant.
This is the one area which needs urgent attention. I dont wish to repeat verbatim everyones comments , but this aspect of the hotel is sadly not up to a 5 stars hotel.

The food is cold if you arrive later that 7:30pm (which is quite possible for people who have been touring the island all day ?) why should the food be cold if open until 9:30 ?

The variety isnt great either and the sweets are very limited in options -i.e a cake or a roll in many cases.

The waiters are not up to the standard as the rest of the hotel, i.e not very friendly or pleasant ? The chef stands at the end of the counter and looks bored/ disintersted in providing hot food if not at the first sitting.the assistant waiters are not very professional in appearance or manner - i.e even wore a baseball cap every evening.(again not befiotted a hotel proporting to be 5 stars) no labels on the food - no idea what was being served at times.

I must empahsise that this is the only area which we found a negative in the hotel.How on earth do people with Children manage at the evening meal - there are chips at lunchtime but no concideration to young childern at the evening meal ?

The resort is extremely well located and very relaxing - the beach facilites and ambience is as good as anywhere we have stayed.

In short, an excellent 3.5 4 start hotel, but clearly not a five ( also no ironsor tea making facility's in the room ?) and the entertainment such as it is, is very weak - Razzie and his partner do their best but previous comment are true, in that one dreads getting dragged up to perform.

We'd certainly recomend a stay at this hotel, but only on a B and B basis.

Room Tip: HIgher room with a sea view - and go B & B - evening meals are simply not worth it.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimandTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KassandraBayResort, Guest Relations Manager at Kassandra Bay Resort & SPA, responded to this review, February 24, 2014
Dear JimandTree,
Thank you for taking time to send us your feedback following your stay at our Resort.
Clients feedback is always positive for us in order to improve facilities and services.
Your feedback is valued greatly and all your comments have been taken into consideration with plan for appropriate actions.

We would be happy to welcome you to Kassandra Bay Resort in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kassandra Bay Resort & SPA

Property: Kassandra Bay Resort & SPA
Address: Vasilias, Vasilias 37002, Greece
Location: Greece > Sporades > Skiathos > Vasilias
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Vasilias
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kassandra Bay Resort & SPA 5*
Number of rooms: 133
Official Description (provided by the hotel):
Luxury hotel in Skiathos, Sporades islands in Greece. Overlooking the beach of Vasilias, Kassandra Bay is situated among olive and pine trees that add to the scenery a relaxing aroma. Recently renovated, the hotel is lavishly decorated with bright colours, whilst the rooms offer amenities that help embody the feeling of being at home. ... more   less 
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Also Known As:
Kassandra Bay Skiathos
Kassandra Bay Resort & SPA Skiathos/Vasilias

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