This will seem quite a strange review because I didn't actually get to stay at this hotel!
Me, my wife and our 2 kids were expecting to be staying in a villa in Skiathos for the week from 1/6/2012. We booked the villa back in September but were alarmed to receive an email on 3/5/2012 informing us that owners of the villa had divorced so they were cancelling our booking. Oh great! I then spent hours phoning and emailing to try to find alternative accomodation and found Kassandra Bay Hotel which looked really nice.
They were advertising what looked to be a really good deal. When we checked on the evening of 3/5/2012 it was about 1100 Euros, when I checked again on the morning of 4/5/2012 it had gone up to 1260 Euros. I thought, fair enough, prices can change. I was still keen to book so I phoned the hotel a few times in the morning with a few minor queries. They answered most but for one of them they said they would call me back. 3pm came and went so I emailed them but still no response. My wife got home from work at 5:15 and we agreed to book anyway so I went online and was amazed to discover that the price had gone up again to 1400 Euros. Again I phoned the hotel and appealed to them to allow me to book at the earlier rate of 1260 Euros. The lady I spoke to said she would call me back.
About 15 minutes later the manager of the hotel phoned me and just started to go on about how beautiful the hotel and island is. I agreed with the island is beautiful because I've been there 10 times. All I wanted to know was 1260 Euros, yes or no. It's safe to say that he didn't see my point of view i.e that if his staff had phoned or emailed me with the answer to my query I would have booked earlier in the day at the cheaper rate. Given everything that's happened over the past 24 hours I must admit I lost my temper, which I regret and I wish I could apologise to the manager for losing it. Despite me telling him the whole story he just didn't seem to understand my predicament. Out of principle I wasn't going to pay the increased price but now I have to find somewhere else. Wish me luck!
Just thought I'd share my story with fellow Tripadvisor members, in case it might be useful or interesting to someone. ps. I scored the hotel high rather than low because it only seemed fair, given that I didn't even get to stay there!
- Official Description (provided by the hotel):
- Luxury hotel in Skiathos, Sporades islands in Greece. Overlooking the beach of Vasilias, Kassandra Bay is situated among olive and pine trees that add to the scenery a relaxing aroma. Recently renovated, the hotel is lavishly decorated with bright colours, whilst the rooms offer amenities that help embody the feeling of being at home. ... more less
- Reservation Options:
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- Also Known As:
- Kassandra Bay Skiathos
- Kassandra Bay Resort & SPA Skiathos/Vasilias