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“Terrible food AND terrible service”
Review of The Helyar Arms

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The Helyar Arms
Ranked #1 of 1 Hotels in East Coker
Reviewed March 9, 2014

Went for Sunday lunch with son and daughter in law. Was looking forward to it as we had been before and enjoyed the food and atmosphere.
I will get straight to point : 2 young girls running show who didn't care two hoots if you had a good experience. The food was awful - we asked for extra gravy and was given half a small cream jug full for 3 of us. When l asked for more they made no comment and eventually came out with about same amount and just said that's the last !
No one asked if meal was ok and in hind sight l should have complained there and then but didn't want my son to feel any worse for taking me there.
No awards for food or service.
Will not return

  • Stayed: March 2014, traveled with family
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2  Thank stlynda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 - 137 of 226 reviews

Reviewed March 2, 2014

Stayed for a couple of nights. Staff very pleasant but we never saw the same person twice! Everywhere seems a bit tired and lack lustre. Old mouldy tea bag left in teapot in the room along with a full old coffee pot. Happily replaced by the bar man though and a complimentary drink. Very comfy bed but poor shower and towels that smelt a bit musty. We had a good meal at night but disappointingly the log fire was out because they had no logs!!! It was chilly. Breakfasts were very good but didn't really want to be sitting looking right into the kitchen . Just a little thought and care to attention would have made our visit much better. We were charged an extra night as we had had to cancel the previous week as the weather forecasters had told the country NOT to travel to Somerset. Unfortunately when my husband booked initially he was not told about any booking charges that would be incurred due to cancellation. Just come back from a stay in a fabulous hotel in the Lakes...Lyzzic Hall...suggest the Helyar bosses pay it a visit to see how to do things!!!

Stayed: February 2014, traveled as a couple
3  Thank JaneFarnsfieldnotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

Unaware they closed at 3pm luckily we arrived just in time as told after 3 we wouldn't be able to get in until 6pm.
Not even offered a drink
& very poor unhelpful staff except breakfast staff .
Room was cold most of the time as radiator was on a timer not coming on until 6 or7 pm & when on seemed on a low setting.

  • Stayed: February 2014
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1  Thank nrchuckle12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2014

We stayed for a weekend recently on a voucher deal that included an evening meal as well as two nights b&b. We've always enjoyed eating here and the chance to have a drink or two without worrying about getting home again afterwards was too good to miss.
The room, Pincushion, was clean, warm and comfortable and had everything we needed, including some lovely homemade biscuits and a proper coffee cafetiere with a coffee bag to use in it. The ensuite is small but has a decent-sized shower cubicle, although the shower hose seemed to squirt almost as much out the back as came out of the rose.
Our evening meal was a bit hit and miss, with some lovely sharing bread to start, but with rather stale olive oil and a mediocre balsamic to dip it into. Starters were fine although not quite as exciting as they'd sounded on the menu, with the tempura batter on the prawns only just cooked. The main courses were very good -although my husband's steak came out well done instead of medium rare there was no quibble about changing it, only apologies, and the second one was perfect. Desserts were also delicious and we retired for the night feeling very satisfied.
A good night's sleep later we enjoyed a hearty full english breakfast with the tastiest mushrooms I've had for ages, and were well set up for a hard day's work. That went for both mornings.
The specials board sounded so good that we were enticed to eat in the restaurant again on the second evening, even without a deal this time, and we weren't disappointed -this time it was all good.
The menu is much more than standard pub grub, there are some really inspired flavours here, and I could easily eat here for three or four days in a row without having the same meal twice or getting bored. However, sometimes the dishes don't quite come off, which is a pity, it's possible that the chef is trying to juggle too much at once. The prices are on the higher end of the scale, which isn't a problem so long as you can guarantee a perfect meal.
I haven't mentioned service yet, which was always friendly but with varying degrees of professionalism.
Would I stay here again? Yes, definitely, but please fix the shower hose in Pincushion - and the banister rail on the stairs. Would I eat here again? Yes, definitely, but the quality has to reflect the price or the whole point of value for money is lost. The food at the Helyar was always 110% and the first choice for special meals, so it needs to do a lot to live up to its past glories. The competition is snapping at its heels. I hope the team has what it takes to see it off.

  • Stayed: January 2014, traveled as a couple
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1  Thank megtheminx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

We had a very good relaxing break staying here having taken advantage of a good deal offered on the internet. Historic pub and very interesting area to spend a few days. Welcoming staff, clean comfortable room.A nice touch to have good coffee and cafetiere in the room as well as regular teas etc. We were warm but could have had extra heater if we needed it....it is an old , listed building.
Food was very good, as was the service... even though they were busy with a few Xmas party guests. We were happy to eat there both nights of our stay and really enjoyed our meals.
Everyone was having a good time and the atmosphere was very friendly.
We plan to return for a second visit in the spring.

  • Stayed: December 2013, traveled on business
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1  Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

The helyar used to be a fantastic pub with lovely food. Sadly the service is now terrible & the food really very average and the whole time you're made to feel as if the staff couldn't care less! Such a shame..

  • Stayed: September 2013, traveled with friends
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5  Thank george l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

We booked a table for lunch as we planned to use our tastecard. With the accolades this pub has we were looking forward to an exceptional meal..boy were we disappointed! The pub itself is lovely, but the table we sat at had food debris on it from a previous sitting, and was set with thin cheap, basic napkins. We ordered a bottle of wine, £19.95, when it arrived we recognised it as a budget line wine from Bookers Wholesale!
The chicken terrine starter was fine, but lacking in seasoning, and was missing something, I remembered after it was a chutney of sorts. Acceptable not exceptional.
My main of slow roasted pork with apricot jus, Dauphinoise and green vegetables was well presented, bit in a bowl, which I hate. The greens were lovely, the Dauphinoise ok, but microwaved, but the pork!! Not slow roasted enough by about two hours, fatty and chewy, flabby rind, no crackling where there should be, the jus was bitter, the apricot element consisted of chopped up bits of dried apricot.
My partners ribeye steak was just about acceptable, not a great quality steak but edible. However the thrice fried chips were in edible, huge and chunky made from a waxy potato, so waxy and greasy. Greasy onion rings.
Although there were only four other people eating the front of house lady did not make her way back to check if we were happy with our meal.....
When we had finished, she expressed surprise that he had not eaten the chips, so we told her the problems with the meal. She came back to say that next time perhaps ask for the French fries!
I guess as we had the tastecard discount they thought it didn't matter that we were not happy and did not respect our complaints.. We will not be going back!!

  • Stayed: October 2013, traveled as a couple
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6  Thank SallyTaylor1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Helyar Arms

Address: Moor Lane, East Coker BA22 9JR, England
Location: United Kingdom > England > Somerset > East Coker
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in East Coker
Price Range: $70 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Helyar Arms 3*
Number of rooms: 6
Official Description (provided by the hotel):
An historic 15th century inn at the heart of an idyllic conservation village only three miles from Yeovil. Award-winning food, real ales and over 40 wines by the glass. Large garden, car park and traditional skittle alley. We also provide dining onsite for up to 85 guests in the pub and restaurant. ... more   less 
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Also Known As:
The Helyar Arms Hotel East Coker
Helyar Arms Yeovil
Helyar Arms Hotel Yeovil

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