I stayed in this hotel some years ago and I'm back again for a week family holiday in Jogja. I was impressed by various improvements done. The entrance is really grand and looks impressive. Most of all I was impressed with the service, the staff are very professional, well trained, courteous, and very helpful. Thank you for making my stay so enjoyable
Hi Lexy, what a nice review that you shared to us. It is our pleasure to give you distinctive experience and convenient stay. Knowing that you happy with our service and facilities are always a good news for us. We will wait you return visit and hope you can experience more that we offer to you in the next future.
I give the staff credit for making us feel welcome and doing what they could to make the stay enjoyable.
Problem is the property is quite old. It's in the midst of a renovation but at the time everything was depressed. We upgraded to a lagoon pool room which was nice. The walls were thin, towels were old and ac would not turn off.
Unless you're used to it, the Muslim chanting that is right next to the property starts at 4:30am. It's quite loud and woke us up every morning...
There's nothing around the hotel. 30 minutes shuttle ride to the center.
We appreciate the staff and their efforts but we really did not enjoy the stay. When the renovations are done I'm sure it will return to a nice property.
Yokja overall feels depressed. Other than the temples it's hard to recommend the city in general.
Dear russ p,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa,
First of all, we would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination.
On behalf of the team, allow me to express my sincerest apology for the experience which did not meet your expectations.
We would like to thank you for highlighting our associates who made you feel welcomed and doing whatever they could to make your stay more enjoyable.
As you are rightly pointed out, the hotel is undergoing a refurbishment at this point in time. We strongly believe that we can elevate our guest experience to the next level once it is completed.
We do hope to have another opportunity in welcoming you back to our newly renovated room and to the true spirit and service of Sheraton Mustika Yogyakarta Spa & Resort.
Warmest regards,
Afnur Robbie
This hotel is quite old, I knew this place since 10 years ago but still charming until this day. hotel building located far from main road, so if you want seek hotel with quite and calm ambience, this is the perfect hotel. don't worry if you not borrow vehicle, there is a shuttle wait for you in main gate
very large bedroom and private balcony. bed is very comfy and the amenities is great. breakfast is awesome for me :D
Halo Donid28, thank you for visiting us at Sheraton Mustika Yogyakarta Resort & Spa; and for taking the time to send us your experience through online website TripAdvisor. Your comment about the room and breakfast are plus point that traveler usually shared to us. We are glad you enjoyed your overall stay here. Again, thank you very much and looking forward to welcome you back.
I was impressed by sheraton when i arrived at the hotel.
However the following have reduce my overall perception of the hotel.
No early check in- it is alright since it is subjected to prior approval and vancancy.
Interior of the room: it was purely understandard for a branded hotel. No anti-slam function when we enter our hotel room. Our door literally slam down once we enter our room without any warning. What a scare!
The furniture inside the room are all so dirty. I mean there are like stains on their chairs, dust on the cupboard? I am pretty sure these are avoidable and at the same time unacceptable.
The renovation at the hotel was simply unbearable. I would not have stay here if i knew that there were renovationgoing on.
Shuttle service was late. Shuttle from hotel to malioboro street is 1 pm. We ask for shuttle service at 1302hrs. They told us it have went off.
Fine. Since we were late. We booked at shuttle service from malioboro road to sheraton at 8pm. And the shuttle service was late. Not for 5min. But 1hour and 10min. I tried calling the hotel reception, which i search for online and tried calling them on their facebook, there was not a single answer. We were left there waiting. No source of communication were available to the hotel. I would strongly suggest the management to update their phone number online, or at any point of time arrange for a staff to be incharge of the phonecall. Who enjoy waiting for an hour?
Went there with high hope. But this hotel is just in a mess. Poor service, enviroment, transport. There are defintely better hotel nearby.
Good volcano view from the room by the way. And close proximity to the airport is a gopd bonus.
Dear Engjie,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa!
First of all, we would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination.
On behalf of the team, allow me to express my sincerest regret and apology for the inconvenience you may have experienced in respect to your stay at our establishment which did not meet your expectations.
We deeply regret to know that the service delivered by our associates fell below your expectations. We are committed to and strive to provide a pleasant experience for each and every of our guests.
We have gone through the details of your comment you shared and your comments has been reviewed with the department concern for further immediate improvement in order to ensure this situation will not repeat in the future.
I would like to restate once again my feeling of how sorry we are about not having met your expectations. We do hope to have another opportunity in welcoming you back to our newly renovated room and to the true spirit and service of Sheraton Mustika Yogyakarta Spa & Resort.
Warmest regards,
Afnur Robbie
Many thanks to the friendly staff at Sheraton Mustika especially Bu Purwonti (reservation manager) and Bu Mega and her team at the club lounge who make my stay so special and well take Care of.
Will definitely come back next to see the new transformation after the renovation.
Dear Gibson Teo,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa!
Thank you very much for your review on TripAdvisor.
It is always exciting to receive a wonderful feedback particularly when it is coming from our valued guest such as yourself. We are pleased to hear that you have had an enjoyable experience and impressed with the Sheraton Mustika Yogyakarta Resort & Spa’s service that we are offering during your stay at our resort.
We will pass your kinds word along to our team especially Bu Purwanti and Bu Mega.Guest satisfaction is our highest priority and we would like to thank you for your heartwarming review that we are able to sustain and further improve on our service quality.
We hope to have the pleasure of seeing you again soon at Sheraton Mustika Yogyakarta Resort & Spa with the warmth of Yogyakarta.
Warmest regards,
Afnurrobbie
