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lexyleksmono
Reading, United Kingdom

A lot of improvements done, but the staff really made my stay enjoyable

5.0 of 5 bubblesReviewed Aug 7, 2019
I stayed in this hotel some years ago and I'm back again for a week family holiday in Jogja. I was impressed by various improvements done. The entrance is really grand and looks impressive. Most of all I was impressed with the service, the staff are very professional, well trained, courteous, and very helpful. Thank you for making my stay so enjoyable
Date of stay: July 2019
Room Tip: Choose level 1 or 2 it's quiet. Level 1 have direct access to lagoon swimming pool
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elvi Fitriyanti, Marketing at Mustika Yogyakarta Resort & Spa, responded to this review
Responded Dec 26, 2021
Hi Lexy, what a nice review that you shared to us. It is our pleasure to give you distinctive experience and convenient stay. Knowing that you happy with our service and facilities are always a good news for us. We will wait you return visit and hope you can experience more that we offer to you in the next future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 28, 2019 via mobile

I give the staff credit for making us feel welcome and doing what they could to make the stay enjoyable.

Problem is the property is quite old. It's in the midst of a renovation but at the time everything was depressed. We upgraded to a lagoon pool room which was nice. The walls were thin, towels were old and ac would not turn off.

Unless you're used to it, the Muslim chanting that is right next to the property starts at 4:30am. It's quite loud and woke us up every morning...

There's nothing around the hotel. 30 minutes shuttle ride to the center.

We appreciate the staff and their efforts but we really did not enjoy the stay. When the renovations are done I'm sure it will return to a nice property.

Yokja overall feels depressed. Other than the temples it's hard to recommend the city in general.

Date of stay: July 2019
Trip type: Traveled with family
2  Thank russ p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonJogja, General Manager at Mustika Yogyakarta Resort & Spa, responded to this reviewResponded July 29, 2019

Dear russ p,

Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa,

First of all, we would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination.

On behalf of the team, allow me to express my sincerest apology for the experience which did not meet your expectations.

We would like to thank you for highlighting our associates who made you feel welcomed and doing whatever they could to make your stay more enjoyable.

As you are rightly pointed out, the hotel is undergoing a refurbishment at this point in time. We strongly believe that we can elevate our guest experience to the next level once it is completed.

We do hope to have another opportunity in welcoming you back to our newly renovated room and to the true spirit and service of Sheraton Mustika Yogyakarta Spa & Resort.

Warmest regards,

Afnur Robbie

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Reviewed July 17, 2019

This hotel is quite old, I knew this place since 10 years ago but still charming until this day. hotel building located far from main road, so if you want seek hotel with quite and calm ambience, this is the perfect hotel. don't worry if you not borrow vehicle, there is a shuttle wait for you in main gate

very large bedroom and private balcony. bed is very comfy and the amenities is great. breakfast is awesome for me :D

Date of stay: July 2019
Trip type: Traveled on business
Thank donid28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Ramadhani, Other at Mustika Yogyakarta Resort & Spa, responded to this reviewResponded December 26, 2021

Halo Donid28, thank you for visiting us at Sheraton Mustika Yogyakarta Resort & Spa; and for taking the time to send us your experience through online website TripAdvisor. Your comment about the room and breakfast are plus point that traveler usually shared to us. We are glad you enjoyed your overall stay here. Again, thank you very much and looking forward to welcome you back.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 14, 2019 via mobile

I was impressed by sheraton when i arrived at the hotel.
However the following have reduce my overall perception of the hotel.
No early check in- it is alright since it is subjected to prior approval and vancancy.
Interior of the room: it was purely understandard for a branded hotel. No anti-slam function when we enter our hotel room. Our door literally slam down once we enter our room without any warning. What a scare!
The furniture inside the room are all so dirty. I mean there are like stains on their chairs, dust on the cupboard? I am pretty sure these are avoidable and at the same time unacceptable.
The renovation at the hotel was simply unbearable. I would not have stay here if i knew that there were renovationgoing on.
Shuttle service was late. Shuttle from hotel to malioboro street is 1 pm. We ask for shuttle service at 1302hrs. They told us it have went off.
Fine. Since we were late. We booked at shuttle service from malioboro road to sheraton at 8pm. And the shuttle service was late. Not for 5min. But 1hour and 10min. I tried calling the hotel reception, which i search for online and tried calling them on their facebook, there was not a single answer. We were left there waiting. No source of communication were available to the hotel. I would strongly suggest the management to update their phone number online, or at any point of time arrange for a staff to be incharge of the phonecall. Who enjoy waiting for an hour?

Went there with high hope. But this hotel is just in a mess. Poor service, enviroment, transport. There are defintely better hotel nearby.

Good volcano view from the room by the way. And close proximity to the airport is a gopd bonus.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Engjie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonJogja, General Manager at Mustika Yogyakarta Resort & Spa, responded to this reviewResponded July 16, 2019

Dear Engjie,

Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa!

First of all, we would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination.

On behalf of the team, allow me to express my sincerest regret and apology for the inconvenience you may have experienced in respect to your stay at our establishment which did not meet your expectations.

We deeply regret to know that the service delivered by our associates fell below your expectations. We are committed to and strive to provide a pleasant experience for each and every of our guests.

We have gone through the details of your comment you shared and your comments has been reviewed with the department concern for further immediate improvement in order to ensure this situation will not repeat in the future.

I would like to restate once again my feeling of how sorry we are about not having met your expectations. We do hope to have another opportunity in welcoming you back to our newly renovated room and to the true spirit and service of Sheraton Mustika Yogyakarta Spa & Resort.

Warmest regards,

Afnur Robbie

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 7, 2019 via mobile

Many thanks to the friendly staff at Sheraton Mustika especially Bu Purwonti (reservation manager) and Bu Mega and her team at the club lounge who make my stay so special and well take Care of.
Will definitely come back next to see the new transformation after the renovation.

Date of stay: July 2019
Trip type: Traveled with friends
7  Thank Gibson_Teo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonJogja, General Manager at Mustika Yogyakarta Resort & Spa, responded to this reviewResponded July 8, 2019


Dear Gibson Teo,

Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa!

Thank you very much for your review on TripAdvisor.

It is always exciting to receive a wonderful feedback particularly when it is coming from our valued guest such as yourself. We are pleased to hear that you have had an enjoyable experience and impressed with the Sheraton Mustika Yogyakarta Resort & Spa’s service that we are offering during your stay at our resort.

We will pass your kinds word along to our team especially Bu Purwanti and Bu Mega.Guest satisfaction is our highest priority and we would like to thank you for your heartwarming review that we are able to sustain and further improve on our service quality.

We hope to have the pleasure of seeing you again soon at Sheraton Mustika Yogyakarta Resort & Spa with the warmth of Yogyakarta.

Warmest regards,

Afnurrobbie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 21, 2019

I just stayed here for one night to avoid crowds in the city, If you want to see all about Javanese-interior theme, might be a good choice to stay here.

Here is my review :

+
Upon arrival, the concierge are very helpful to help us, bringing our luggages into a hotel's cart and he gave a coupon, he tells me to give that coupon to the reception, so bellboy will know your number room.

Reception (FO) are very kind and responsive, and some of your staff offer some welcome drink to us, after that, I'm surprised because we were escorted by one staff her name is Isna, she's very polite and able to speak some chit-chat to me, and when I was staying in Marriott Yogyakarta last month, there are not some staffs to escort me to my room even the occupancy of the hotel is low last month.

The room size is big and I think that's enough to make a good rest but unfortunately we got an old room, but I think this is better than new room because in my opinion, the new room design are tasteless, less of Javanese touch and looks cheapy than the older one. And the old room has bathtub although there is some leak on the floor, and amenities are pretty good for 5 stars basic (I think I will get a branded stuff like Thann because Marriott just take over Sheraton etc from Starwood), but sadly it has not iron, cheapy slipper (like a motel slipper, I think like a feather or something else, but no), no speaker-alarm clock but that's OK

I love this room especially with an spectacular view of Mt. Merapi, you can enjoy your life in verandah while drinking some coffee to see Merapi, I highly recommended to book Deluxe Mountain View, in 5th floor near Junior Suite, it's very cool (if the weather is clear, no fog).

The swimming pool is huge and magnificent, inspired by Tamansari, so green and like a resort, but no access for handicapped / wheelchair, just stairs (or I don't see any ramp?). But it's ok

Also, this hotel is very adjacent / very close to JOG airport maybe approx. 1km even below (before moving to YIA in Kulonprogo in end of the year, approx.45-50 km from here). Good stay for us if you have a car with 'hump', because this hotel don't have a basement.

-
OLD, and not too maintain properly, but this hotel is undergoing renovation process in its room and facade, and hallway, so it will disturb you in 9am-5pm (in June 2019), I often meet some workers in front of my room, bringing the materials with his cart to renovation area, bit annoying but whatever, but the safety is doubtful, little bit worry but it's OK because I forgot to close my door but my stuffs are safe.

Far from city centre, but you can take a shuttle to Malioboro, but if you want to find the tranquil / serenity maybe this is a good choice to stay here, and Javanese-style resort too, nowaday some hotel in Yogyakarta are too modern and rare to find a local style like this.

Room tip: 5th floor in The DELUXE MOUNTAIN VIEW, near suite room is the best view , about room number 53X
Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank rama09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Ramadhani, Other at Mustika Yogyakarta Resort & Spa, responded to this reviewResponded December 26, 2021

"Dear rama09,

Thank you very much for your review on TripAdvisor.

It is always exciting to receive a wonderful feedback particularly when it is coming from our valued guest such as yourself.

We are pleased to hear that you have had an enjoyable experience and impressed with the Sheraton Mustika Yogyakarta Resort & Spa’s service that we are offering during your stay at our resort. We are also glad that the Ganesha Restaurant exceeded your expectations.

Guest satisfaction is our highest priority and we would like to thank you for your heartwarming review that we are able to sustain and further improve on our service quality.

We hope to have the pleasure of seeing you again soon at Sheraton Mustika Yogyakarta Resort & Spa with the warmth of Yogyakarta."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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